Willow & Stone Opiniões 

125
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I cannot rate this lovely company highly enough. The items I ordered were absolutely stunning and the customer service was excellent. I spoke with Rochelle and she was lovely and so very helpful. All... Ver mais

Classificada 1 em 5 estrelas

Ok so we ordered with yourselves as out client picked her ironmongery from your site , we had to open a trade account but still had to pay up front ? Then thanks to your courier we had to wait another... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As someone else said, I don’t usually write reviews either! But I also felt I had to for Willow and Stone. Superior quality handles, thank you! Just beautiful. Fantastic, friendly, per... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered 8 beautiful cast iron coat hooks from France, and the whole experience was fantastic from start to finish! Rochelle and Saskia were amazing : they kept me updated every step of the way, let... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos domésticos

Escrito pela empresa

Willow & Stone, Cornwall, are period ironmongers supplying Period door knobs, antique and reproduction door furniture, Traditional Hardware for old homes and gardens including brass door knockers, door handles and window accessories and lighting for over 20 years. We help to guide our customers through choosing the appropriate products for their renovation. We also sell books, stationery and homeware and gifts from our shop in Falmouth, Cornwall. Excellent customer service is at the heart of our business.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

125 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(125)

22 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Outstanding quality & excellent customer service

I cannot rate this lovely company highly enough. The items I ordered were absolutely stunning and the customer service was excellent. I spoke with Rochelle and she was lovely and so very helpful. All emails were responded to promptly and I was kept up to date every step of the way. I will absolutely be a returning customer and I can’t wait to place another order!

28 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Ok so we ordered with yourselves as out…

Ok so we ordered with yourselves as out client picked her ironmongery from your site , we had to open a trade account but still had to pay up front ? Then thanks to your courier we had to wait another two weeks on top of the promised dates as they kept losing it ! To top it when it arrived it’s turned out that most of the product was from the anvil which is the most expensive but poor quality that we could have bought from countless local suppliers . Hope that clears up the low score .

18 de setembro de 2026
logótipo da Willow & Stone

Resposta da Willow & Stone

Hi Iain, we are genuinely mortified that you've had such a frustrating experience and it certainly wasn't our intention. DPD have certainly had some issues this last couple of weeks which we've been working hard to resolve with them. With regards Anvil, we've worked with them for many years and have found products to generally be of fantastic quality so I'm sorry you don't feel this is the case on this occasion. Please do get in touch if we can help in any way but I do understand your frustrations with a delayed delivery. Best regards.

Classificada 5 em 5 estrelas

Always a highlight of my trips to Cornwall

Visiting Willow and Stone is always a highlight of my trips to Cornwall. I loved the polished brass plant hanger and a Matt Johnson calendar; both are beautiful. The plant hanger feels beautifully made, it's a great visual statement and the calendar has some of my favourite views. They always have such a lovely selection of unusual, thoughtfully curated pieces.

17 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Not a professional acting agency

Not a professional acting agency. I wrote a comment on a job advert on Facebook asking if it's true they will take 20% of the advertised wage off as fees. Because if this is true, then the wage they're advertising is false and misleading. This was a fair question. I received a rude private message and was blocked from commenting again. This is not professional at all. They should have just answered the query. Absolutely disgusting.

30 de setembro de 2026
Opinião espontânea
logótipo da Willow & Stone

Resposta da Willow & Stone

Hello Leena, Im sorry you've had a poor experience with an acting agency. Im afraid we aren't an acting agency though, we sell homewares and ironmongery so there must be some confusion over the company name. I'd be terribly grateful if you could remove the review?. Best regards.

Classificada 5 em 5 estrelas

I made a purchase recently via the…

I made a purchase recently via the website, I phoned to enquire about the item I’d purchased and the service I received was exemplary. The member of staff I spoke with was very polite and super helpful, the item was posted promptly and arrived today. This isn’t the first item I’ve bought from Willow & Stone and it won’t be the last. Support independent stores like Willow & Stone or lose them.

15 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Love this shop!

Love, love, love Willow & Stone, my favourite shop! Sweet staff, great quality and selection of products.

I love the items that are made in the UK. Their crackle glaze door knobs are so beautiful, well worth the wait.

Thank you W&S for being yourselves :)

18 de maio de 2026
logótipo da Willow & Stone

Resposta da Willow & Stone

That’s so lovely to read thank you so much for your kind words.

Classificada 5 em 5 estrelas

Happy customer

Excellent quality products, efficient delivery and great customer care!

18 de março de 2026
logótipo da Willow & Stone

Resposta da Willow & Stone

Exactly what we strive for, thanks so much for reviewing!

Classificada 5 em 5 estrelas

I had a little trouble with delivery

I had a little trouble with delivery - but Rochelle was so kind and helpful in getting this organised for me.

Great customer service!!

15 de abril de 2026
Opinião espontânea
logótipo da Willow & Stone

Resposta da Willow & Stone

That’s great to hear, our team will go to great lengths to ensure your order reaches you. Please come again soon!

Classificada 2 em 5 estrelas

Woodpecker knocker looks pretty but was…

Woodpecker knocker looks pretty but was extremely awkward to install on a door with raised panels. Despite drilling pilot holes, the head broke off one of the screws. The keyhole template was offset my about 1mm meaning the knocker doesn't sit dead centre on the door. The elbow screwdriver supplied isn't sufficient to do the job easily and some special miniature tools would be required for anyone attempting to do this at home themselves. I could only get 2 of 3 screws into the striking plate bracket. Took an hour to install, not 5 minutes as the Adams & Mack website says.

11 de abril de 2026
Opinião espontânea
logótipo da Willow & Stone

Resposta da Willow & Stone

So sorry to hear you’ve struggled with this one. Very frustrating. This item is one of our best sellers across the whole of W&S over the last few years. Please do feel free to contact us to give us more detail of the problem so we can look at whether any further tweaks are needed or if you need any further assistance and apologies once again for any frustrating process installing the knocker.

Classificada 5 em 5 estrelas

Drawer handles - Expensive but excellent quality

Ordered some drawer pull handles from them. I think they were too expensive, even comparing them to other high end ironmongery providers. I only went for them as they were the only company that provided the particular design I wanted. That said, the quality and design of the handles is excellent, and they look really classy fitted to the furniture.

11 de dezembro de 2025
Opinião espontânea
logótipo da Willow & Stone

Resposta da Willow & Stone

Thank you for your review! They are British made where as most on the market are not but this brings excellent quality, finishing and craftsmanship. I agree that some of our fittings are an ‘investment’ however we are reassured that they will last for decades because of this. Please do come again, there are products suiting a range of budgets on our website. Thanks again.

Classificada 4 em 5 estrelas

This company have excellent customer…

This company have excellent customer services and I like to support a small business supplying quality products. I only needed a small wardrobe/door hook and I bought from here as I wanted a quality brass one. The double was really expensive so I ended up with the single which with the postage was still costly. The delivery was not overly quick.
Nonetheless I would recommend them for the quality and overall experience

17 de fevereiro de 2026
Classificada 5 em 5 estrelas

Excellent supplier ***** and an…

Excellent supplier ***** and an excellent high quality product ***** outstanding ! also thank you for your communications and help in purchasing my item !

19 de janeiro de 2026
logótipo da Willow & Stone

Resposta da Willow & Stone

Thank you so much for the feedback. Hope to see you again soon!

Classificada 5 em 5 estrelas

Willow & Stone

lovely quality products and i have always experienced top service from Willow & Stone. highly recommended.

16 de janeiro de 2026
Opinião espontânea
logótipo da Willow & Stone

Resposta da Willow & Stone

Thank you so much - ill pass this on the our fab team

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