WILLYS WORKSHOP. Left with a Major failure of service, vehicle not running, dismantled + breaches and bad business practices. Lawyers now involved.
Avoid Willy’s workshop.‼️
I am currently pursuing legal action in relation to this matter due to ongoing concerns around delays, losses, and how the job has been handled. I would advise avoiding this company to your own benefit.
What was presented as a straightforward engine conversion with an estimated 3-week turnaround has turned into a 5+ month ongoing issue involving delays, poor communication, misleading updates, and serious concerns around transparency, workmanship, and overall conduct.
I paid $22,500 upfront in good faith after being told work would begin once the donor vehicle arrived on 22/10/2025. From that point forward, communication became extremely inconsistent. Emails, calls, and messages would often go unanswered for extended periods, and I had to constantly follow up just to receive basic updates. Despite multiple requests, I was never provided with a clear or reliable timeline.
This situation has had a significant impact on my family. We were left without a vehicle for an extended period, which was difficult given we have a 15-month-old daughter and my partner is currently pregnant now with all this stress. A temporary vehicle was only provided after I escalated the situation due to the delays already exceeding the agreed timeframe, and there have been ongoing concerns surrounding that arrangement.
The original timeline was not met, and the job has extended well beyond what was discussed. I was repeatedly advised that progress was being made, including wiring and major components, however when attending the workshop, the vehicle often appeared unchanged for extended periods. I was also advised the donor vehicle had changed, however when I attended, the same donor vehicle was still present and being used.
I have concerns about how the vehicle has been handled. Components have been left loose and exposed, and there were instances where parts and dirty items were placed inside the vehicle interior. The vehicle has also been left outside in the weather without adequate protection, which does not reflect the level of care expected.
There were also issues regarding invoicing and payment handling. I was initially sent an invoice for the full amount instead of a deposit, and after paying a large sum of money, documentation and clarity around payments were limited. The invoice contains a questionable MTA reference, and payments do not appear clearly reflected. I was also advised my original engine and gearbox would be sold and credited, however there has been no documentation or confirmation of this.
The process has felt disorganised, with poor communication between locations and staff often unable to provide clear answers or updates. My vehicle was also used without my consent, resulting in toll charges.
More recently, the situation escalated further. I attended the workshop on 27/03/2026 with a witness to organise a timeline and handover due to ongoing delays and lack of transparency. At that time, there were still concerns regarding lack of progress despite prior commitments that work would be completed by 30/03/2026. During this visit there was a physical interaction while attempting to request updates and documentation, which has been recorded on both CCTV and is now being addressed through the appropriate channels.
Due to the ongoing issues, I have sought legal representation and am currently pursuing a resolution through formal processes. I have also raised concerns with relevant authorities including Queensland Police, EPA, Transport, Fair Work, and MTA regarding aspects of this experience.
This situation has caused significant stress, financial impact, and disruption to my family. Based on my experience, I would strongly recommend others proceed with caution, particularly for complex or long-term work, and ensure everything is clearly documented.
since arrival at the workshop. The vehicle as of 27/03/2026 remains in the same condition.
We have also had third parties attend our address uninvited regarding payments linked to this business. When raised with the workshop, we were told it would be “passed on,” which mirrors the lack of action we have experienced over the past 5+ months, this is not a good look for the business and is throwing red flags for the potential for more creditor intervention. Since engaging this company we have dug deeper, and spoken to people in the industry + Individuals and this aligns with what we have experienced both the way we have been treated and the latter.
Based on my experience, this workshop has demonstrated a lack of accountability, ineffective communication, and practices that raise concerns regarding transparency and the the lack of due care and skill.
A Current Affair has been notified of this business.
1 de outubro de 2025
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