8-4-2026 Vanaf september 2025 na 150 mails geweest was mij account eindelijk in februari 2026 gesloten. Zonder in overleg hebben ze op 31 maart mij account heropend. Heb dit gelijk aangeven bij ze... Ver mais
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Ik speel jaren bij winhero, maar helaas heb besloten dat ik binnenkort ga mijn account sluiten. Dat komt vanwege lange tijd van uitbetaling.
A empresa respondeu
Als sogennates VIP Mitglied wartet man über eine Woche auf die Auszahlung und das auch nur weil man eine Email an den Support schreibt warum die Auszahlung noch nicht durchgeführt wurde. Ironischerw... Ver mais
A empresa respondeu
Nice online casino with a lot of games. Withdrawals can take up a little longer but when you play more you'll become a VIP member with a personal VIP manager who will help you to speed it up when pos... Ver mais
A empresa respondeu
2,2
Mau
106 opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
WARNING: This casino is part of a group with a documented history of illegal operations in the Netherlands
Wingerd operates under the same corporate group as LuckyGem, Betspino, JustBit, WinHero and Zumo , all connected through Sapphire Summit / registration number 3-102-903325 SRL, incorporated in Costa Rica.
Why this matters:
The Kansspelautoriteit (KSA) — the Dutch gambling authority — has previously taken formal enforcement action against Betspino, another casino within this same group, for illegally targeting Dutch consumers. Following this enforcement action, Betspino dissolved its company registration. This is a well-documented pattern: operate illegally, receive sanctions, rebrand under a new casino name.
What I personally experienced at LuckyGem (same group):
• Deposits were accepted immediately and without restrictions
• Multiple withdrawal attempts failed repeatedly
• When I finally received an explanation, it came weeks later and was inconsistent with what I had been told previously
• My complaint was closed without resolution
• My Trustpilot review was flagged for removal — it was reinstated with a verified badge
The bigger picture:
Across all casinos in this group, the same pattern emerges:
• Vague and generic positive reviews that appear inauthentic
• Serious complaints about blocked withdrawals
• Players being ignored for months
• Dutch players discovering too late that these casinos operate without a KSA licence
I have filed formal complaints with the KSA, and I am currently in contact with this casino group’s payment provider regarding compliance concerns. I am also registering with a legal organisation that specialises in collective proceedings against illegal casino operators.
My advice:
If you are a Dutch player, do not deposit at any casino within this group. You have no consumer protection and withdrawing your funds may prove impossible.
I will update this review if the situation is resolved.
31 de março de 2026
Opinião espontânea
Site totalement scam petit gains sur…
Site totalement scam petit gains sur 300 tours gates of olympus aucun scatter du jamais vu sur ce jeu rtp nul absolument le jeu reel .qui es dau moins 150 tours 1 scatter minimum sur rtp de ce jeu a fuir ce site.
d_f_2008.👎
13 de abril de 2026
Opinião espontânea
Keine Reaktion vom Casino
Könnt ihr mir bitte mal sagen, warum jede Bewertung beantwortet wird, nur meine seit Wochen nicht?
Ich habe vom Casino keine Rückmeldung bekommen und auch mein Geld nicht
12 de abril de 2026
Opinião espontânea
Ce site est d'une nullité absolue
Ce site est d'une nullité absolue, à éviter absolument merci
11 de abril de 2026
Opinião espontânea
Ik speel jaren bij winhero
Ik speel jaren bij winhero, maar helaas heb besloten dat ik binnenkort ga mijn account sluiten. Dat komt vanwege lange tijd van uitbetaling.
10 de abril de 2026
Opinião espontânea
Resposta da Winhero
Beste klant,
Bedankt voor uw review en voor het feit dat u jarenlang een gewaardeerde speler bij ons bent geweest.
Het spijt ons te horen dat u heeft besloten ons te verlaten. Wij begrijpen hoe belangrijk snelle uitbetalingen zijn en waarderen het dat u uw feedback over uw ervaring met ons deelt.
Uw feedback wordt zeer gewaardeerd en zal worden meegenomen terwijl wij onze diensten voortdurend blijven verbeteren.
Wij danken u voor de tijd die u bij ons heeft doorgebracht en wensen u het allerbeste voor de toekomst.
Met vriendelijke groet,
WinHero Casino Team
8-4-2026
8-4-2026
Vanaf september 2025 na 150 mails geweest was mij account eindelijk in februari 2026 gesloten. Zonder in overleg hebben ze op 31 maart mij account heropend. Heb dit gelijk aangeven bij ze dat ze per direct moeten sluiten. Zo we gaan weer op nieuw begin met mailen. Wat is dat toch met die buitenlandse sites.
8 de abril de 2026
Opinião espontânea
Toller Support und hilfsbereit
Update:
4 meiner 6 Auszahlungen wurden bereits ausgezahlt.
Die anderen beiden werden höchstwahrscheinlich diese Woche auch erstattet :)
daher auf 5 Sterne gehoben
Toller Support
Auch spät in der Nacht um 23 Uhr live erreichbar.
Habe gebeten meine Auszahlung in Höhe von 850€ zu beschleunigen, der seit dem 29.3. wartet.
Mir wurde gesagt, dass sie die finanzabteilung informiert haben diese zu beschleunigen.
Ich warte jetzt noch auf andere große Auszahlungen.
Dieses sollen innerhalb der nächsten beiden Werktage erfolgen.
Darauf bin ich gespannt.
Wenn diese reibungslos läuft, werde ich auf 5 Sterne setzen, denn dann kann man nichts bemängeln
6 de abril de 2026
Opinião espontânea
Resposta da Winhero
Vielen Dank für Ihr Feedback! Wir freuen uns sehr, dass Sie mit unserem Support zufrieden sind.
Bezüglich Ihrer Auszahlung danken wir Ihnen für Ihre Geduld. Wir werden uns das genauer ansehen und entsprechend prüfen.
Geld opnemen
Als je geld wilt krijgen via een bank transfer dan moet je 20 euro extra betalen omdat te doen
6 de abril de 2026
Opinião espontânea
Resposta da Winhero
Bedankt voor uw feedback!
Voor bankoverschrijvingen onder €300 geldt een standaard verwerkingskost van €20, wat gebruikelijk is voor deze betaalmethode.
Houd er rekening mee dat deze kosten niet gelden voor onze andere uitbetalingsopties.
Zelfde als al de andere casino online…
Zelfde als al de andere casino online mensen stop met geld storten je word belazerd waar je bij staat
5 de abril de 2026
Opinião espontânea
Resposta da Winhero
Bedankt voor uw feedback. Het spijt ons te horen dat u deze ervaring heeft gehad. Dit is uiteraard niet de service die wij willen bieden. We nemen dit soort opmerkingen serieus en nodigen u graag uit om contact op te nemen met onze support, zodat we uw situatie kunnen bekijken en een passende oplossing kunnen bieden.
Resposta da Winhero
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re having fun with our games. Your support means a lot to us, and we hope you continue to enjoy playing!
Never got the money I deposited
Never got the money I deposited, customer support gives Same answer and now kicked me off the support
29 de março de 2026
Opinião espontânea
Resposta da Winhero
Thank you for your feedback. We’re sorry to hear about your experience, as this is not the level of service we aim to provide.
We take these matters very seriously and would like to investigate this further. Please contact our support team again with your account details so we can review your case and assist you as quickly as possible.
Scam
Als sogennates VIP Mitglied wartet man über eine Woche auf die Auszahlung und das auch nur weil man eine Email an den Support schreibt warum die Auszahlung noch nicht durchgeführt wurde.
Ironischerweise wirbt man damit, dass Auszahlung innerhalb 48 Stunden durchgeführt werden, was definitiv NICHT der Fall ist. Man muss seinem Geld hinterher rennen
19 de março de 2026
Opinião espontânea
Resposta da Winhero
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie diese Erfahrung gemacht haben, da dies nicht unserem Standard entspricht.
Wir haben Sie bereits gebeten, uns Ihre Kontaktdaten zur Verfügung zu stellen, damit wir den Fall prüfen können, jedoch haben wir diese bisher nicht erhalten.
Aus Datenschutzgründen bitten wir Sie, Ihre registrierte E-Mail-Adresse nicht hier öffentlich zu teilen, sondern uns diese über das sichere Kontaktformular von Trustpilot zu übermitteln. So können wir Ihr Anliegen umgehend prüfen und Ihnen bestmöglich weiterhelfen.
The bonusses are very bad
The bonusses are very bad, on the mail they can promise good bonusses but add very bad bonusses, and i sent maybe 10 to 15 times a mail to close my account they keep sending me bonus promote commercials.. dont play here seriously. Even the cashback calculate is wrong
21 de março de 2026
Opinião espontânea
Resposta da Winhero
Thank you for your feedback. We’re sorry to hear about your experience and any frustration caused.
We take comments like this seriously and are continuously working to improve our bonuses, communication, and overall service.
Ich bin's schon wieder
Ich bin's schon wieder, fals noch jemand mein Fall verfolgt, ich bin noch nicht weiter. Der Kontakt läuft schleppend, man wartet mehr als 1 Woche auf eine Antwort von winhero. Die kümmern sich ein schit um Kundenservice. Angeblich können die mein Geld nur über Krypto zurück überweisen was ja OK ist. Aber das funktioniert auch nicht da sie keine rechtserkennung haben. Die haben mir 11.55€ versucht als Testüberweisung aber es funktioniert nicht! Verstehe nicht das man per Banküberweisung einzahlen kann aber die es nicht hinbekommen auf den gleichen Weg zurück zu überweisen.
8 de março de 2026
Opinião espontânea
Resposta da Winhero
Hi, danke für deine Geduld und dein Feedback
Wir möchten dich darüber informieren, dass dein vollständiges Guthaben von 100 € inzwischen zurückerstattet wurde. Aktuell war die Rückzahlung leider nur über Krypto möglich.
Die erste Überweisung in Höhe von 11,56 € diente lediglich als Test, um sicherzustellen, dass die von dir angegebene Wallet-Adresse korrekt ist.
Wir entschuldigen uns aufrichtig, dass der Prozess länger gedauert hat als erwartet, und danken dir für dein ehrliches Feedback. Wir werden unser Bestes tun, um unseren Service weiter zu verbessern.
Probeer contact te krijgen maar niks…
Probeer contact te krijgen maar niks krijg een mail dat mijn winst goed gekeurd maar in de app staat geannuleerd allemaal in het Engels dus maar goed op die mail die ik krijg kun je niet op reageren dus ja ben benieuwd of me andere 2 winsten die in pending staan ook geannuleerd worden
5 de março de 2026
Opinião espontânea
Resposta da Winhero
Hallo,
es tut uns leid zu hören, dass Sie Schwierigkeiten hatten, uns zu erreichen, und wir verstehen, dass diese Situation frustrierend sein kann.
Nach Überprüfung Ihres Kontos können wir bestätigen, dass Ihre Auszahlung genehmigt wurde. Die Stornierung, die Sie in der App sehen, hängt mit der aktuell gewählten Auszahlungsmethode zusammen. Leider akzeptiert die Bank, die Ihre Karte ausgestellt hat, keine eingehenden Zahlungen von unserem Zahlungsanbieter. Aus diesem Grund konnte die Auszahlung über diese Karte nicht abgeschlossen werden.
Unser Support-Team hat Sie bereits gebeten, eine alternative Auszahlungsmethode oder eine andere Bankkarte zu verwenden. Sobald Sie eine kompatible Methode auswählen, können wir Ihre Auszahlung problemlos bearbeiten.
Bitte kontaktieren Sie unseren Support über den Live-Chat oder senden Sie eine neue Anfrage, damit wir Ihnen schnell bei der Aktualisierung Ihrer Auszahlungsmethode helfen können.
Vielen Dank für Ihr Verständnis.
Cel mai prost site Big Scam
the worst site in the world, I lost 5 thousand euros in a month, they give you 2 thousand super special starting points and then they pay you 200 euros per 10 euro, crap experience a crap site the biggest scam in recent times, I regret playing on this site I hope they close it down
25 de fevereiro de 2026
Opinião espontânea
Resposta da Winhero
Dear User,
We’re sorry to hear that you feel disappointed with your experience and understand how frustrating losses can be.
We would like to clarify that all games on Winhero are provided by independent software suppliers and operate using certified Random Number Generators (RNGs). Game outcomes, payouts, and promotions cannot be controlled or influenced by us.
If you have concerns regarding a specific promotion, game, or your account activity, we invite you to contact our support team via Live Chat or email with your username so we can review this properly.
We take player feedback seriously and remain committed to transparency and fair play.
Kind regards,
Winhero Support Team
Scammers!
I wrote a bad review on Trustpilot Febuary 10th which said :
First few withdrawals got approved but I kinda had to beg for my money everytime and it took forever.
Meanwhile the "WinHero Verification Department" kept asking for more and more documents for verification and I just sent it (I know ~ stupid).
But when they asked for something which is not allowed in my country I began to ask them questions and they went dead silent. I have written them several times the last 1.5 months and still no answer.
I have written the support several times too and everytime they say, they will resent my request to the "WinHero Verification Department" but still nothing.
So my conclusion : stay away. They are just scammers! who "buy" our identities!
The "WinHero Casino Team" told me to write the "WinHero Support Team" directly so this case could be solved as quickly as possible. I wrote but they do not answer neither!
So I maintain my conclusion : They are scammers! Do not play on their site.
23 de fevereiro de 2026
Opinião espontânea
Resposta da Winhero
Thank you for your review.
We would like to clarify that the request for a notarised copy of your passport was made as part of our enhanced verification procedure. These additional checks are sometimes required to complete the KYC process and ensure the security of both the player and the platform.
Regarding your concern, obtaining a notarised copy of a passport is not illegal in Denmark. Such certified copies can be issued by a notary public (for example at a district court) and are commonly used for identification and verification procedures.
At the moment, your verification cannot be completed without the requested document. Once the notarised passport copy is provided, our Verification Department will be able to proceed with your case and finalize the review.
If you need any clarification about the document requirements, please contact our support team and we will gladly assist you further.
They do not close your account when asked
When asking to close your account due to gambling addiction they ignore you and don’t do it. This is of course illegal. I am now in talks with a lawyer specialized in illegal practices of online casinos.
PS. I have emailed multiple times to close my account, I have contacted my “vip manager” however none of this works. My account is still open.
Do not play here!
*Update friday 13th 2026* I have send multiple emails asking for account closure, yet my account is still open.
*Update 12th of march 2026* They have not responded to my emails or contacted me and my account is still open! These people are trash.
1 de fevereiro de 2026
Opinião espontânea
Resposta da Winhero
We are very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We take all requests for account closure and responsible gambling extremely seriously.
Your wellbeing is our priority, and we want to ensure that your account is closed if that is your wish. Please contact us so we can review your case personally and proceed with the closure immediately.
Again, we sincerely apologize for any inconvenience, and we are ready to assist you in resolving this matter as quickly as possible.
Kind regards,
WinHero Casino Team
Répond plus
Je modifie donc mon avis sur ce site
Joueur vip j’attends des retraits et forcément me demande vérification pièce d’identité et plus du tout de nouvelles depuis forcément pour garder mon argent
1 mois d’attente qu’on me valide pas ils demandent toujours autre chose et maintenant que j’ai tout miser sur leur site voilà qu’ils me valide le compte
Ce sont des grosse m ils sont comme tout les autres sites
2 de fevereiro de 2026
Opinião espontânea
Resposta da Winhero
Dear Nyzmaa,
Thank you very much for your kind feedback! We truly appreciate your trust in our platform and are happy to hear that you have had a positive experience with us.
We always strive to provide fast and reliable payments and high-quality service to our Players.
Your support means a lot to us, and we look forward to continuing to serve you.
Kind regards,
WinHero Casino Team
Heb al zeker 50 keer gevraagd om mijn…
Heb al zeker 50 keer gevraagd om mijn account te sluiten word telkens genegeerd ze willen maar hebben dat je doorspeeld heb een gokprobleem en door dit casino word het als maar erger slIit hier nooit een account af want je komt er niet meer vanaf help desk doet niets vipmanagers negeren je heel slecht casino ! Weer geprobeerd account te sluiten maar ze doen het niet kan crucks hier iets in betekenen ?
28 de janeiro de 2026
Opinião espontânea
Resposta da Winhero
Dear Hans van creij,
We are very sorry to hear about your experience and we sincerely apologize for the frustration this has caused.
We take requests for account closure and responsible gaming very seriously, and it is never our intention for any player to feel ignored. We are especially concerned to hear that you are struggling with gambling-related issues, and your wellbeing is very important to us.
We would like to look into your case personally and assist you as soon as possible. Please contact us directly at support@winhero.com, so we can review your situation and proceed with your request.
We sincerely apologize for any inconvenience and appreciate you bringing this to our attention.
Kind regards,
WinHero Casino Team
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