Great customer service
This is a new review as a follow up from my previous one " website not easy to navigate"
I was contacted by the company who explained there had been technical problems with my email provider. They resolved my problem within hours the next mourning. They also offered me an additional course for free which I really appreciate. Thank you very much.
Resposta da Wisdom Learning
Dear Elizabeth,
Thank you for your feedback on Trustpilot. We're genuinely sorry to hear about your experience and we completely understand your disappointment. We want to clarify what happened and how we’ve responded, and also offer you a token of our apology.
You purchased the course on June 14, 2025 at 11:45 PM. Our support team responded promptly at 2:00 AM, just 2 hours and 15 minutes later, and sent you a full response by email. Unfortunately, due to email delivery issues with your email provider, that message could not be delivered.
Realizing this, we immediately referred the matter to our technical team, who resolved the account access issue by 4:00 AM. We attempted to contact you again, but the email delivery problem persisted.
Eventually, we were able to send a working email from an unofficial address between 7:30–8:00 AM, and we were pleased to finally establish direct contact with you at 8:25 AM. In addition, we also sent a message to your mobile number providing access to the course.
We truly regret that you had to go through this frustration, even though our teams were actively trying to help behind the scenes.
As a sincere apology and to show our appreciation for your patience, we’d like to offer you the following:
2 additional courses – absolutely free
1 free premium certificate upon completion of any course
Once again, Elizabeth, we are very sorry for the trouble caused. We hope this gesture will help restore your trust in us, and we remain committed to supporting your learning journey every step of the way.
Warmest regards,
Best regards,
Wisdom Learning