I was having trouble with my current prescription and reached out to your client service once he called me and we walked through the process. We put a plan in place to assist with my weight loss. Clie... Ver mais
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Leia as opiniões dos outros
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... Ver mais
A empresa respondeu
Still nothing but good to say about Elara --- I have called and left a message today and within 2 hrs Vanessa called me back and resolved my issue promptly and politely 🌟🌟🌟🌟🌟🌟🌟
A empresa respondeu
I really liked the tik tok representative. But I can’t get straight educated answers from customer service. They keep raising my dose without the correlating vial. And without discussion even tho I’ve... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Elara is a 100% online women’s wellness platform—built by women, for women—and available in all 50 states. We provide expert-led, personalized care for weight loss, anti-aging, hair thinning, skin health, mental wellness, and sexual health. Elara makes it simple to access science-backed treatments delivered discreetly to your door. No waiting rooms, no stress—just real care for real life. Our mission is to help you feel confident, supported, and in control. With Elara, you get more than medication—you get a partner in your health journey. Start today and feel confident, strong, and fully yourself—with care designed for you.
Informações de contacto
Estados Unidos da América
- +1 (321) 486-8288
- support@withelara.com
- withelara.com
4,5
Excelente
102 opiniões
Respondeu a 75% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service goes a long way and…
Customer service goes a long way and Iris Matthew's and the yeam go above and beyond. I would definitely recommend this company.
14 de abril de 2026
Opinião espontânea
Elara is a great company
Elara is a great company. Support is wonderful and fast. Raven helped me out and answered all of my questions on the chat.
16 de abril de 2026
Opinião espontânea
Customer service is amazing!
16 de abril de 2026
Opinião espontânea
Customer service was quick to respond…
Customer service was quick to respond to my confusion over a questionnaire in my portal. My experience with customer service was a 5 but I gave Elara a 4 because of the initial reason why I had to contact customer support to begin with.
15 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for sharing your experience! We’re really glad to hear that our customer support team was able to provide you with the helpful and timely support you deserve. We also truly appreciate your honest feedback about your experience with us. Feedback like yours helps us continue to grow and improve our processes so that we can provide a smoother experience for all of our patients. Thank you again for your support, and please don't hesitate to reach out if you ever need anything at all!
I had a issue and the CS rep was on it…
I had a issue and the CS rep was on it and handle it with no problem
9 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you for your feedback! We're glad to hear that our support team was able to resolve your issue quickly and seamlessly. Please don’t hesitate to reach out if you ever need anything; we’re here to help!
Chat is helpful and usually prompt!
I appreciate the chat feature of being able to message Support or Medical personnel. Lily was prompt in responding to my request thru the Support chat.
10 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your kind feedback! We’re really glad to hear that you’ve found the chat feature helpful and that Lily was able to provide you with timely and supportive assistance.
Please don’t hesitate to reach out if you ever need anything; we’re always here for you!
This is the worst telehealth company…
This is the worst telehealth company I ever dealt with i recieved lipo c that was too hot to touch had to disregard it and jack brown the rep from elara was so helpful he escalated my situation sent me another scrpit to the pharmacy at no cost and sent me a tracking number and everything my order wss gone be here by monday somebody went behind him and contact the phamarcy and placed my order on hold and the pharmacy said they cant release it until they get it off hold until elara contacts them I got proof emails tracking number that my shipment supposed to be a replacement at no cost to me this is ridiculous if management sees this give me a call
10 de abril de 2026
Opinião espontânea
Great people
Great people. Great service. Great products. I’m going to be sharing my positive experience on tiktok, I have thousands of followers
9 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your thoughtful words! We’re thrilled to hear that you’ve had such a positive experience with us. We're endlessly grateful for your support, and we're truly honored to be part of your journey. Please don’t hesitate to reach out if you ever need anything at all!
Still nothing but good to say about…
Still nothing but good to say about Elara --- I have called and left a message today and within 2 hrs Vanessa called me back and resolved my issue promptly and politely 🌟🌟🌟🌟🌟🌟🌟
9 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your amazing feedback! We’re so happy to hear that Vanessa was able to provide you with timely and helpful support. Thank you again for your trust and for being part of our community. We’re always here if you need anything!
Ethan was so helpful
Ethan was so helpful. Not only was he helpful he was kind and made me feel human. He is he is great! Probably one of the best operators I've ever spoken to!
8 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your thoughtful feedback! We’re thrilled to hear about your experience with Ethan, and we’ll be sure to share your kind words with him!
We truly prioritize making sure every customer feels heard, supported, and treated with genuine care, so it means a lot to know that that came through in your interaction. We’re always here for you whenever you need us!
The feedback was very fast despite time…
The feedback was very fast despite time difference because iam in kenya
8 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you for your kind feedback! We truly prioritize providing quick and helpful customer support, no matter where our customers are located. We’re so glad that you had a great experience, and we’re always here if you need anything!
I am very satisfied with the help I…
I am very satisfied with the help I received from Elara. They answered all my questions and censer's related to the medication.
7 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your kind words! We’re so glad to hear that our team was able to provide you with helpful support. It means a lot to us to be part of your journey, and we’re always here for you every step of the way!
I was having trouble with my current…
I was having trouble with my current prescription and reached out to your client service once he called me and we walked through the process. We put a plan in place to assist with my weight loss. Client service customer service rep was outstanding and answered all my questions.
7 de abril de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for sharing your experience! We’re so glad to hear that our team was able to provide you with the support you deserve. We’re grateful to be part of your journey, and please know that we’re always here if you need anything at all!
Absolutely amazing company through and…
Absolutely amazing company through and through.
Most competitive prices around for quality medication. Outstanding customer service. Quick medication delivery. What more could you ask for!!
30 de março de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your wonderful review! At Elara, we’re grateful for the chance to support women by making quality care and medication more accessible and affordable. It also means a lot to hear that your experience with our customer support and delivery has been so smooth! We’re truly honored to be part of your journey, and we're always here if you need anything at all!
I had a relaxing time receiving micro…
I had a relaxing time receiving micro needling on my scalp last Thursday. Two girls-Hayley and Laura both made my experience wonderful!!
I was happy with the positive comments received by Laura regarding my hair growth.
28 de março de 2026
Opinião espontânea
Easy to use! Great support!
Easy to use and very clear about services- tech support is very reactive and thorough- Vanessa was amazing and handled my issue perfectly
26 de março de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience was smooth, and that Vanessa as well as our team could provide you with timely and helpful support. We’ll be sure to share your kind words with her!
We’re so grateful to have you in our community, and we are always here to support you every step of the way!
Very responsive
Very responsive. Replies to all my questions with in 24hrs (minus weekends). Haven't had any issues with Elara
25 de março de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your kind feedback!
Providing timely and helpful support is very important to us, so it means a lot to hear that our team has been responsive to all your questions. We’re grateful to have you as part of the Elara community, and we’re always here if you need anything!
Very helpful support staff
Very helpful support staff. There was an error in billing and Ethan was wonderful
24 de março de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your sharing your experience!
We’re absolutely thrilled to hear that our team was able to provide you with the support you deserve. We’ll be sure to pass along your kind words to Ethan!
Thank you for your trust and for being part of our community. We’re always here if you need anything.
Love the doctors, the meds, and this company.
I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, and the shipping and turnaround times from order to approval to doorstep are really impressive and quick. Any time I have needed to contact support, my questions were answered, and the doctors don't push meds or increasing dosage like many others do - and I really appreciate that!!
1 de julho de 2025
Opinião espontânea
Resposta da Elara
Thank you so much for sharing your experience! It truly means a lot to us. We’re so glad to hear that your journey with Elara has been simple and hassle-free. Creating a smooth process, from ordering to approval and delivery, is something we work very hard to maintain; it’s wonderful to know it has made a positive difference for you.
We’re also thrilled to hear that our support team has been there for you when needed. It is one of our top priorities to ensure that our patients feel heard and supported throughout their journey.
Most importantly, we genuinely care about our patients’ health and comfort. Our medical team focuses on personalized care and thoughtful guidance, ensuring that every patient feels comfortable when it comes to medications or dosage adjustments. Your well-being always comes first.
Thank you again for trusting Elara to be part of your journey. We’re truly grateful to have you in our community!
Was able to get the answers that I…
Was able to get the answers that I needed and issue was settled in a timely matter.
20 de março de 2026
Opinião espontânea
Resposta da Elara
Thank you so much for your feedback! We’re thrilled to hear that we were able to provide you with the reliable support you deserve. At Elara, we’re committed to making sure that our patients feel heard and cared for every step of the way. Please don’t hesitate to reach out anytime; we’re always here to help!
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