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2,8
6 opiniões
Sem histórico de convites para avaliação
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They have the worst customer support their phone number is completely dead and they won't pick it up after you do the payment.
I ordered 100 items for 5500$ and now they are not answering my emails and not picking up the phone so they are not trusted at all please don't do big payments or they will Even not answer you Thanks.
I haven't received my eye mask; but so far it hasn't been a good experience. This mask was recommended by my ophthalmologist for severe dry eyes. I ordered it through their website instead of a third party vendor. I ordered it on 4/21, received a confirmation email that day. Nothing since then. The tracking didn't show that it was shipped. There was no communication that it was on backorder (when I ordered, it said it was in stock) and the website had said standard shipping was 3-4 days. Today (5/1) call and leave a voicemail because no one picked up their number and then I email them to ask about my order. I get a response very quickly "shipping today" - that's it. Literally 2 words. No explanation, no apology. Really strange. I hope the mask works and it really has been shipped. Even though the email that said "shipping today" was sent about 3 hours ago, the tracking through Shop app said it's still waiting for information from the sender so I can't track it. I suppose it's based on the West Coast so it wasn't picked up by the shipper yet? But how would I know since Wizard Research doesn't believe in communicating much information with their customers.
Ordered an item. Tried and failed to download their shop-to-track package during the ordering process. Could not find any record of orders on their web site. Called several times with no pickup.
I am very happy with the eye mask that they make.
It gave me relief from dry eyes.
They bring most important medical devices at this COVID-19 situation when people's really need those for daily. They sale Nebulizer Machine, BP (Blood Pressure Monitor) Machine, Dry Eye Mask and more.
If anyone need then they can also purchase any device form their website.
I'm not doing any affiliate or promotional job just told what's findout great 👍
I purchased the nebulizer from them.
Transaction went smooth as silk.
I actually had a question about the function of the unit and they answer the phone right away and are right here in New York.
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