I've ordered from this company for several years now and would thoroughly recommend them . I made an error when I was placing my recent order online which would have cost me quite a lot more money. St... Ver mais
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Leia as opiniões dos outros
Ordering the fuel was straightforward. The delivery company was very obliging as l had to delay the delivery by one day due to a hospital appointment. The actual delivery went very smoothly as... Ver mais
A empresa respondeu
Easy to order. Confirmation was sent straight away with instructions for delivery and kept informed throughout the order/delivery process. Fantastic heat logs and excellent value for money, thank you!... Ver mais
A empresa respondeu
A truly professional company. They will always go the extra mile to make sure your pallet delivery goes smoothly… no mean feat! I have used the Beech Nestro for sometime now and am delighted a smalle... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Escrito pela empresa
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Informações de contacto
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, Reino Unido
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A comprehensive and efficient service
After an enlightening discussion with a Wood Fuel rep I bought 250 kg of beech briquettes which were delivered on time and are keeping me warm over the freezing cold conditions here in Aberdeen.
2 de janeiro de 2026
Resposta da Wood Fuel Co-operative
You've certainly had the right weather conditions to test the briquettes in Aberdeen! I hope they've helped keep you warm. Thank you very much for leaving such a nice review; we really do appreciate it! Thank you, Ashley
Fantastic service
Well I gave these guys a great review last year and I can only repeat I love the personal service both from Wood Fuel co-op and their delivery people Palletways. I buy the beech briquettes and wouldn't buy anything else from anyone else: they burn hot, last a long time in my wood burner and don't produce a whole ton of ash
15 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Thank you! I'm so glad all aspects of our service are working well for you - and that you are enjoying the Beech so much. They really are fantastic. All the best, Ashley
Customer service superb. Good quality products. Delivered by Palletways.
I have been ordering from Wood Fuel Co-Op for years with perfect reliable service. Recently I had cause to comment on a very poor load of logs which were not up to Standard. The pallet was uplifted and replaced with a new one. All before Christmas and within one day of the phone call to Wood Fuel Co-Op. customer service superb.
16 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Hi Margaret, I'm really glad we were able to resolve your issue with the logs and I hope you're enjoying the replacements. Thank you for taking the time to review us - we really appreciate it! Many thanks, Ashley
The delivery was speedy
The delivery was speedy, and the bricks burned intensely and cleanly, creating a warm and cozy atmosphere for Christmas.
26 de dezembro de 2025
Opinião espontânea
Resposta da Wood Fuel Co-operative
Thank you Teri, I'm glad we helped you have a cosy Christmas! Enjoy your fuel! Many thanks, Ashley
Wood Fuel delivery
Our Wood Fuel delivery was fast and as expected. The Palletways driver was very helpful too.
17 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Thank you for your review Gary, I'm so glad you are happy with everything - we really appreciate your feedback. Thank you, Ashley
Resposta da Wood Fuel Co-operative
Thank you Jony, we really appreciate your repeat custom and your lovely review! Many thanks, Ashley
Good Range, Good prices
Very Satisfied with both delivery and "shopping" inshore
15 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Thank you! It's great to hear that you are happy - I hope you have a cosy Christmas! Best wishes from us all at WFC!
Delivers to my house
Delivers to my house. Great log substitutes and customer services.
15 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Hi Ashleigh, Thank you for the review! I'm glad you're happy with everything. Have a lovely Christmas and Best Wishes from the WFC team for 2026!
Easy order and quick delivery
10 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Thanks for taking the time to review us, Jane, we really appreciate it. I hope you have a cosy Christmas and New Year, from all the team at Wood Fuel Coop.
Have ordered from WFC in the past with…
Have ordered from WFC in the past with positive experience each time.
Re-ordered Briquettes - half pallet on this occasion.
As always, friendly/efficient & called me to query my 2 x 1/4 Pallet Order to suggest 1 Pallet and refund for saving on delivery of 1 Pallet, which was much appreciated 👍
Palletline Delivery Driver was a very efficient/friendly Lady who easily delivered the Pallet up my tarmac driveway to preferred position using battery powered/hydraulic trolley - nothing was a bother for her and I think she was 1st Class 👏
All in All, another easy order 👍 Thanks, Graeme
10 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Hi Graeme,
Thank you for the great feedback! I'm really pleased you're happy with everything - it's really important to us that you get the best possible service. And I'm glad we helped you save a bit of money as well!
It's great to hear that Palletways did their job so well - I'll pass that on to them. :)
Have a lovely Christmas and New Year, from all of us here at Wood Fuel Coop!
Great service and quality product.
Speedy delivery. Well packaged on pallet which was whisked straight into my garage.
Woodlets logs burn well, clean to handle and are easy to stack in the packs.
9 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Thank you Phil, I'm glad you received your pallet safely and easily. Enjoy your briquettes - and have a lovely festive break! Best wishes from all of us at the Wood Fuel Coop.
Everything is excellent apart from the…
Everything is excellent apart from the delivery which I know is not down to them but palletways - who never give enough notice! The eco logs I buy are fantastic and they get processed really quickly. I would def recommend them. Am v happy. The staff are friendly and customer service is great and apart from the delivery they would get 5stars
9 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Thank you for your review Jane; I am so sorry Palletways didn't give you proper notice - we will keep reminding them how important it is to communicate properly.
I'm really pleased you are enjoying the heat logs and that the rest of our service was up to scratch. We do appreciate the feedback!
Have a lovely Christmas from the Wood Fuel Coop team!
Quick delivery
Quick delivery, super hot and clean burning bricks - all warm and cosy for Christmas 😀
9 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Hi Charlotte, I'm so glad we can help you have a cosy Christmas! Thank you for your review and have a lovely festive break. Best wishes from all of us at the Wood Fuel Coop!
Super good quality RUF briquettes, highly recommend dealing with Wood Fuel co-operative
Super fast delivery and nice and easy to deal with. Made a mistake the previous year and the RUF briquettes didn't burn properly, no issues with this company and a full refund was immediately actioned, now that's A+++ customer service. This recent order is burning just great, thank you.
8 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Hi Garry, I'm so pleased your latest order is working well for you and that we were able to help you with the previous issues. From all of us at the Wood Fuel Coop, have a lovely Christmas and New Year!
Resposta da Wood Fuel Co-operative
Thankyou Tracey, I'm so pleased you had a good experience with us! We really appreciate you taking the time to review us. Have a lovely Christmas and New Year, from the whole team at Wood Fuel Coop.
This company is consistently very good
This company is consistently very good
Extremely helpful and honest staff
Even refunded me after paying as the courier service charge was less than the original cost
1 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Hi John, Thank you! It's lovely to hear your postive experience, we really appreciate the feedback. From the whole team at Wood Fuel Coop, I hope you have a lovely Christmas and New Year.
Resposta da Wood Fuel Co-operative
Thank you! Have a lovely Christmas and New Year, from all of us at the Wood Fuel Coop!
Delivered on time by a happy man.
8 de dezembro de 2025
Resposta da Wood Fuel Co-operative
That's lovely, thank you! I'll pass on your thanks to the Happy Man at Palletways! Have a great festive break, from us all at Wood Fuel Coop. :)
A great family business - used them over several years now.
A great family business. So friendly and well-organised and we like the new ‘express bundle’ options - great for when a whole pallet would be just too much. The quality of the briquets etc is first class, good advice given when needed and the delivery was exactly as requested - left safe & dry in garage as per our instructions.
4 de dezembro de 2025
Resposta da Wood Fuel Co-operative
Thank you Shona, we really do appreciate your loyalty and I'm delighted you're happy with everything. Thank you for your lovely review. :) Many thanks, Ashley
Resposta da Wood Fuel Co-operative
Thank you Lloyd, I'm so pleased everything went to plan. Thank you for taking the time to review us. Kind regards,
Ashley
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