Due to contractor delays, our major room renovation isn't at the point where our WoodUpp panels can be installed. But, everyone I spoke with at customer service was very friendly, knowledgeable and s... Ver mais
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Leia as opiniões dos outros
The Embrace room dividers are EXACTLY what I wanted for my office/craft room. Still let’s light permeate through the hallway but give me a sense of separation. PERFECTION
Overall, I’m happy with the product. My only complaint is the packaging. Several pieces arrived damaged. The company did replace the first two I reported, and their customer service was excellent, but... Ver mais
WoodUpp delivered promptly, the wood panels were installed easily and look great. I’m now considering doing more rooms for the aesthetic and quieting improvements.
Informações sobre a empresa
Sobre WoodUpp - USA
Escrito pela empresa
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Escrito pela empresa
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Informações de contacto
Hickory Street 391, 27030, Mount Airy, North Carolina, Estados Unidos da América
- 336 755 2268
4,4
Excelente
399 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No packing/ installation instructions smoked larch panels
I ordered two 24-inch Smoked Larch panels, but when they arrived, the shipment contained four separate pieces—two larger panels and two smaller panels. It wasn’t clear from the packaging or product information that each 24-inch section was intended to be assembled from one large and one small panel.
Because there were no clear installation instructions or labeling from the manufacturer, my installer reasonably assumed the panels were complete pieces and installed them incorrectly. As a result, I had to purchase an additional panel just to correct the installation.
I’m disappointed with the overall experience. The product itself is beautiful, but the lack of clear packaging, labeling, and installation instructions created an unnecessary and costly problem. Better communication from the manufacturer would have prevented this issue.
20 de junho de 2026
Resposta da WoodUpp - USA
Thank you so much for this feedback, Lenny! 😊
We do send our panels divided into two pieces for US deliveries in order to make the shipping process easier and safer. However, you should of course be clearly informed about this when purchasing a product from our website — and in this case, it is evident that we have not communicated this well enough.
So thank you so much for taking the time to share this experience, because it means we can improve and be even more clear on our website that the panels are shipped as two separate pieces that are assembled together during mounting.
It is always just about communication. Had you been given that information upfront, your installer would have known exactly what to expect, and you would not have had to purchase an additional panel to correct the installation.
We are truly sorry for the frustration this caused you. The product is beautiful — and we want your experience with WoodUpp to match that. We will make sure to address this for future US customers. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
I am still waiting for my jersey
I am still waiting for my jersey. I was suppose to come before I went out of town. Now I don't know what will happen. Not sure how to track it now.
29 de maio de 2026
Resposta da WoodUpp - USA
Hi Claude,
Hope everything is going well with you. I just wanted to give you an update here so you are in the loop. I have been in contact with our customer service team and they have confirmed that you ordered samples from us, and that the sample order was delivered on 6/3.
We do not sell clothes, so I am not sure if you are mixing up two different companies in this review? 😊
I am glad you have received the colour samples for our panels. You are always more than welcome to contact us at hello@woodupp.com if you have any questions regarding your panel project.
Best regards,
Stine Brorsen
WoodUpp
Resposta da WoodUpp - USA
Awesome to hear! Thank you so much for your 4 star review! 🙏
Wish you a great evening! 😊
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
Resposta da WoodUpp - USA
Thanks Jamie!! 👊 Really appreciate it!
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Great product. Easy process.
The ordering process was clear and easy. We placed a large order and a WoodUpp representative reached out right away to work out the logistics for delivery. The product is easy to install and looks great!
27 de maio de 2026
Resposta da WoodUpp - USA
What a lovely review, Andy — thank you! 🌟
Elaina will be so happy to hear this feedback. We truly care about every single order, big or small, and it means the world to us when customers take the time to share their experience.
We hope to see you again soon! 😊
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Resposta da WoodUpp - USA
Thank you so much! 😊 We're so happy to hear this. Wishing you a wonderful day, and thank you for choosing WoodUpp! 🌿✨
All the best
Stine Brorsen
WoodUpp Customer Experince Team
Customer service is incredible very…
Customer service is incredible very knowledgeable and helpful. Would recommend them to everyone.
15 de abril de 2026
Resposta da WoodUpp - USA
Thank you for recommending us to others, Rocky! It truly means a lot. 🙏
Elaina says hello and was so happy to hear your kind feedback. It's so great to hear that she was able to assist you with your invoice, order details, and packaging information, and I'm glad everything was clear and met your expectations. 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Return options are awful.
26 de maio de 2026
Resposta da WoodUpp - USA
Hi Stefan,
Thank you for taking the time to share your feedback.
I'm sorry to hear that you were disappointed with our return options. I can't see that you've been in contact with our customerservice team regarding your return, and we'd really appreciate the opportunity to better understand your situation and help find a solution. 😊
Please feel free to reach out to us at hello@woodupp.com with your order details, and we'll be happy to assist you further.
We look forward to hearing from you.
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team 🌿
the price is too high, and they charge a very high fee for delivery. quality of your product is…
The quality of your product is excellent; however, the overall price is quite high, especially when combined with the expensive delivery fee. I hope to see more competitive pricing or more affordable delivery options in the future
26 de maio de 2026
Resposta da WoodUpp - USA
Thank you, Joan! We really need to hear all the feedback we can get — so thank you so much for taking the time to write this to us!
Thank you so much for choosing WoodUpp — we will continue to develop an even better experience. We are on this journey together with our customers, and feedback like yours helps us improve. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
Excellent service
Excellent service! The free samples were sent promptly. Thank you for the great customer support.
20 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much, Hiromi! We are really happy the samples arrived quickly. We hope they help you find the perfect fit for your project — feel free to reach out to hello@woodupp.com if you need any help along the way. 😊
Best regards,
Stine Brorsen
WoodUpp Customer Experience Team
High Quality Acoustic Wood Panels.
I have no complaints. High Quality acoustic wood panels going into a recording studio in building.
21 de maio de 2026
Resposta da WoodUpp - USA
So great to hear, Joshua! A recording studio — how cool is that! We hope the panels perform just as well as they look. 🙌
All the best
The US WoodUpp Team
Excellent product, service needs work
The product is excellent. I did three walls with wood slats and love the result.
The delivery experience was a different story. FedEx missed four consecutive delivery commitments over five days. I had contractors on-site and ready to install — they couldn't start because the packages hadn't arrived.
When I contacted Woodupp, they told me there was nothing they could do. I disagree. You choose your shipping partner. That choice is part of the customer experience — and in my case, it was poor.
Great product. Support needs work.
21 de maio de 2026
Resposta da WoodUpp - USA
Stan, thank you for taking the time to write this — both your email in the beginning of June and this review. I have read your email, and I want to be honest with you: we could have done better.
You had contractors on-site, a clear timeline, and a project depending on that delivery. Four missed commitments in a row is a really frustrating situation — and when you reached out to us, you deserved more than a short reply. You are right that we choose our shipping partners, and that means we share responsibility for the experience you had.
We cannot always control what happens once a package is in the hands of a carrier, but we can do a much better job of standing by your side, following up actively, and working with you to find a solution as fast as possible. That is what we should have done here — and I am sorry we did not.
Your feedback means a lot, thank you so much Stan! 🙏
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great product—glad it’s finally in stock in the USA!
Other than not really having tracking information as a few others have complained about this company, the items did indeed show up in a timely fashion, and they LOOK AWESOME. Good quality and looks phenomenal (smoked larch). Woodupp has a few features with their add ons also which elevate their product more then other companies. I’ve bought from some of the other popular companies, and I like Woodupp’s accessories best.
20 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much, Nathan! We hear you. Improving the tracking and delivery experience is something we are actively working on, not just in the USA but across all our WoodUpp countries. We are committed to making it much better.
And the smoked larch does look phenomenal, doesn't it! 😄 We are so happy to hear our accessories came out on top — that genuinely means a lot to us. Thank you for recommending us!
Kind regards,
Stine Brorsen
WoodUpp Customer Experience Team
Resposta da WoodUpp - USA
Thank you so much, Amanda, for your 5 stars! 🌟🌟🌟🌟🌟
We really appreciate it!
All the best
Stine Brorsen
WoodUpp Customer Experience Team
When the product became available I was…
When the product became available I was finally able to order the slats. Boxes were a bit torn up but no damage.
19 de maio de 2026
Resposta da WoodUpp - USA
So happy to hear this, Robert!
Elaina says hello — we wish you all the best with your new Smoked Larch Akupanels. 😊
All the best,
Stine Brorsen
WoodUpp
Awesome panels and it looks great
22 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much for taking the time to leave a review — we really appreciate it! 😊
We hope you enjoy your new products, and we look forward to welcoming you back!
Best regards
Stine Brorsen
WoodUpp
Very friendly responsive very helpful
21 de maio de 2026
Resposta da WoodUpp - USA
Hi Lukas,
This is truly the heart of WoodUpp — knowing that our customers feel seen, heard, and well taken care of. 😊
We're always here if you need anything at all, so please don't hesitate to reach out. We hope to hear from you again!
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
Wonderful product!
Great products! Very easy to deal with, people are very helpful. We installed the blue oxide and it looks incredible.
21 de maio de 2026
Resposta da WoodUpp - USA
The whole team says hello, and we're so glad everything went smoothly from start to finish. Thank you for taking the time to write this review. 😊
All the best,
Stine Brorsen
WoodUpp Customer Experience Team
product is fantastic
product is fantastic. support in chat and phone responsive. The measuring device online was inaccurate and the shipping separated by several days. And I needed to return the extra boxes I had to order and that is prohibitive in shipping cost.
18 de maio de 2026
Resposta da WoodUpp - USA
Hi Kelly,
Thank you so much for taking the time to share your experience! We're really glad to hear that you're happy with the product itself and that our chat and phone support were responsive.
I am so sorry about the frustration caused by the inaccurate online measuring tool and the delayed shipping. The Visualiser tool on our old website only calculated with minimum waste, which is probably why it was inaccurate for you.
Your feedback is so valuable to us, so thank you for this review, Kelly. 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Love the product
Love the product, easy set up on the wall, it’s great quality - and when I had a question on shipping they were very responsive!
21 de maio de 2026
Resposta da WoodUpp - USA
Thank you so much for your wonderful review, Brandon! 🌟
We are so happy to hear that you love the product and found the installation easy – great quality is exactly what we strive for at WoodUpp!
And a special hello from Elaina, who was happy to help with your shipping query and make sure everything was on track for you. 😊
Please don't hesitate to reach out if you ever need anything!
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
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