Woolliamspropertyservices Opiniões 

35
•
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very helpful to sell my father’s property, sale agreed within 2 weeks & completed in just over 3 months. We were kept up to date with the progress & helped sort out energy certificate & servicing the... Ver mais

Classificada 5 em 5 estrelas

A great recommendation from my schoolmate, John. Wow! Fantastic, friendly and competent service, always available for questions and support. Amazing photos of the rooms by Jess, Lucy did great viewing... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Really really bad business. Me? A cash buyer willing to pay the asking price; one problem, the estate agent owner has a very bad attitude! Add to that, clearly bad / low valuations and refusals... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Danny Woolliams is a diamond amongst agents in North Devon and Torridge. His experience shone through as soon as we met him. He was the first agent to explain how RightMove works. In this difficult m... Ver mais

A empresa respondeu

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  1. Agentes imobiliários
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  3. Agência de arrendamento imobiliário
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Informação fornecida por diversas fontes externas

We are a small, independent estate agency based in Barnstaple. We have a wealth of experience in the sale, letting and management of residential property across North Devon. Personal service and proper realistic advice are what we believe in when dealing with clients. This has served us well for many years and we have many very satisfied customers.


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4,3

Excelente

TrustScore: 4.5 em 5

35 opiniões

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4,3

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Classificada 1 em 5 estrelas

Worst Barnstaple estate agent IMHO

As a seller
I contacted most estate agents via the Rightmove app; you enquire with one agent and it asks you if you want to send to all others. I received auto-responses from each. I emailed all back all with specifics of our home and what we were were looking to buy (we wanted to downsize from our existing 6/7 bedrooms to 4 and would consider buying in advance of moving out and renovating). I received responses from everyone, many very keen due to our property address. Woolliams was probably the most generic lacklustre response of all of them. I followed up by checking out each agent's location and portfolio. No disrespect to Woolliams, but their non-prime location and lower end mostly for rent portfolio (absolutely no shame in that) meant they were unsuitable IMHO to sell our existing home.

As a buyer
We saw a listing by Woolliams on Rightmove that was in a very good location in Newport but needed significant renovation. I enquired and made a viewing appointment. We met Danny Woolliams at the property and he seemed agitated as he got out his car. I am wheelchair bound and he made no effort to assist (e.g. allow us to park closer on the driveway); other agents showing us other properties were very helpful, not Danny. He refused to help me get in the house; other agents helped when viewing elsewhere. Danny clearly had not read the emails I sent him to explain what we wanted; he asked “What is it you are looking for?”. I have a speech defect (which is why I set out our wish list in the emails) but Danny made no attempt to listen; he simply said “Look, I don't understand you” and then proceeded to talk over me while I was explaining things to my wife. What made it worse is he completely trashed the property we came to view, telling us point by point how bad it was, which was bizarre. Of course, Danny was actually dissing the one we had come to view and started trying to switch us onto a completely different (in every way, including the area / location) property on the basis it was what we really should be looking for in his opinion! In short, Danny was exceptionally unprofessional and rude.

I complained about his conduct by email but was met with denial of wrongdoing.

A few days later, my wife asked me to enquire for her about another property (I told her I did not want to view as it clearly had issues from reading between the details lines, and I did not really want to meet with Danny again). I made an enquiry for her anyway, but she was / we were ignored. When we followed up (RSVP) a couple of times, Danny refused to show it to her / me (I already said I wasn't going to view with her but asked about some apparent issues with it). No loss for me but my wife was upset to have been treated like she was (she did not say anything critical to Danny and the property we were looking to buy would be hers, in her name alone as I have MND and only a limited time to live, it makes sense).

I could have said much more in my review but held back. e.g. Some of what Danny told us about other clients was totally inappropriate if not unlawful.

Response to Danny's reply.
I will not respond point by point. Like many people, I am only inspired to write negative reviews (most of mine are against Indian etc. spammers who spam my email account). BUT look and you will see a positive one for your competitor Chequers. Though you are no competition for them. And it does show you to be a Troll.

Again, I did not ask to view the 2nd property, my wife did; you are clearly the one with problems regarding facts. As for rudeness, my criticism and complaining about your lack of humanity / courtesy / professionalism does not qualify as rudeness itsellf.

As for your solely self-serving comment about banning me. Duh! Oh no! After I already told you that I would have nothing more to do with your agency / you. Not that I invisage any loss of potential, given your portfolio of dubious properties; it seems you handle the properties other agents don't want. Think clearly unsafe / unlawful extensions, properties that will fail serveys and / or be reassessed at higher council tax bands when bought, etc.

I found all other agents easily scored over 80/100, with only one other (besides yourself) scoring under 90/100. You scored 1/100, the 1 for turning up.

UPDATE: I / we have now filed a complaint and clain against Woolliams with the Property Ombudsman for their continued nasty neeeds in 2026.

4 de junho de 2024
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Resposta da Woolliamspropertyservices

Daer Mark,

Thank you for the review, I have thought long and hard about this since last night. On checking your own Trustpliot page it seems you spend a significant amount of time writing negative reviews about companies. You have made 29 such reviews this year and another 48 in 2023. I find it hard to believe that one person can be so unlucky as to deal with so many unreputable companies.

Much of what you have written in your review of Woolliams Property Services is factually incorrect and you have omitted to mention that we emailed you prior to the viewing at Newport making clear access to the house is difficult with steps up to the front door into a small lobby and yet more steps from the garage into the same area. It was your partner who attempted to tell you on at least 3 occasions outside the house that, in her opinion it needed too much money spending and was unsuitable for your needs.

We have endured a significant number of rude emails from you since the viewing too.

As for us refusing to show you another property you again have decided not to mention that we sent you an email from the owner stating that he is unable to accept viewings at this time.

In light of the above I think it best to wish you every success with the sale of your home and whatever property you decide to buy. As a company we will no longer deal with you. Any company reading these reviews may want to give you a wide berth.

Yous sincerely

Danny Woolliams

Classificada 5 em 5 estrelas

A great service

Woolliams Property Services provided a great service, from the initial marketing to the ongoing support and guidance provided by Danny throughout the process, which resulted in successfully finding us a buyer. We wouldn't hesitate to use your services again in the future. Thank you.

5 de junho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic

I have recently exchanged contracts on my house sale and I just want to thank Woolliams Property Services for the excellent and professional help & guidance they have given throughout the process. Lucy in particular has been with me every step of the way and has been supportive, efficient and knowledgable during all aspects of the sale process. I would highly recommend Woolliams Property Services to anyone thinking of buying or selling a property.

12 de junho de 2023
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Resposta da Woolliamspropertyservices

Hi Barbara,

Thank you for the kind words, it has been a pleasure to have had the opportunity to help sell your beautiful home. We wish you all the best for the future, and don't forget we are always here to help if you need assistance or advice when you're ready to buy.

Danny

Classificada 5 em 5 estrelas

Highly recommend estate agents

Now sold 4 houses in my life through wooliams property always been there every step with help A1 service thank you danny and lucy highly recommend you to all my friends and contacts i meet well done see you on the next sell

26 de maio de 2023
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Resposta da Woolliamspropertyservices

Hi Shane,

Thank you for the kind words, it's been a pleasure helping you once again, this time with the sale of mum's bungalow. It's reassuring to hear that what we do for people is appreciated. We look forward to working with you again in the future.

Kindest regards

Danny

Classificada 5 em 5 estrelas

My first property purchase

I recently bought my first property. As it was my first time going through the process I had many questions. All the team at woolliams were very attentive to my needs. Communication was great and all questions I had were answered immediately either my phone or email. I highly recommend using Woolliams and I look forward to working with them again in the near future.

28 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Would highly recommend.

The team at Woolliams property agency where very helpful and professional with helping us buy our first house. We would highly recommend them. Thank you guys. Scott and Lenka.

8 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

excellent service

Very good at communication and working between clients and solicitors has been very helpful and clear throughout thank you

1 de outubro de 2019
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Resposta da Woolliamspropertyservices

Good morning Eileen,

Thank you for the kind, positive review, I'm pleased that you have been happy with the work we've done in relation to the sale of your mother's property.

Kindest regards

Danny

Classificada 5 em 5 estrelas

I would highly recommend the team at…

I would highly recommend the team at Woolliams, they deliver a high quality service with great communication and easy, hassle free process. We were kept full informed throughout the process of renting our property and will definitely use them again.

2 de setembro de 2018
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Resposta da Woolliamspropertyservices

Hi Helen, Thanks so much for the review and we are delighted that you are happy with the work carried out on your behalf. I trust you will be equally happy with the new tenants and wish you both every success for the future.

Classificada 5 em 5 estrelas

Absolutely amazing

Absolutely amazing service, Wooliams found me and my partner the perfect house & we highly recommend everyone use them as you will not be disappointed.

9 de junho de 2018
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Resposta da Woolliamspropertyservices

Hi Louise,

Thanks for the review, comments from customers are always welcome and greatly appreciated. Glad to hear you are both happy with everything we've done to help you move into your new home.

Danny

Classificada 5 em 5 estrelas

excellent personal service

Woolliams have been our agent since 2007 and Danny(& also Jess)have always been there to help & guide us throughout and always available when needed(and returned phone calls!!)
They have now sold our cottage,talking us through step by step,a truly professional service.
Would recommend Woolliams to anyone with a property to let,sell,or buy.
Thanks Danny,been a pleasure to know you.

2 de agosto de 2017
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Resposta da Woolliamspropertyservices

Hi Paul, thanks for the kind comments, it's been an absolute pleasure looking after your property for the last 10 years. Now that it has been sold too, may I wish you and Christine a very happy retirement.

Classificada 5 em 5 estrelas

Danny and Jessie are an outstanding …

Danny and Jessie are an outstanding team. They know the local property market and offer great advice. The service is fast, efficient and without a fault. The property rental service Danny provides is as good as it gets. I make this comment having been Danny's client for 20 years. I would go nowhere else in North Devon to buy or let property. Brilliant is the only word to describe the services offered.

18 de julho de 2017
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Resposta da Woolliamspropertyservices

Thank you for the kind words Tony, it's rather touching to receive such a review. We always strive to provide clients a proper personal service.

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