Easy to order and fast delivery arriving when expected. Had a phone call 20mins before arrival. Put them where we wanted. Delivery guys were lovely. Worktops have been great, my husband fit them... Ver mais
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Leia as opiniões dos outros
Very quick delivery. Really pleasant and friendly delivery guys. Very pleased with worktop, looks amazing.
They do not send you the delivery date, an email a text message nothing. Then you call them, and tell u that nobody was home (not true), they ask to pay the delivery fee again, I get angry, she repeat... Ver mais
I’m absolutely delighted with my new kitchen worktops from Worktop Hub by HC Supplies. The quality is outstanding — the surfaces look genuinely beautiful and have completely transformed the space. Y... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The UK's leading online independent worktop retailer. We supply well over 1000 worktops in a variety of materials including Laminate, Solid Wood, Acrylic, Quartz, Granite and Ceramic! Our laminate worktops offer a wide range of styles such as wood, marble, stone and so much more, as well as a variety of different textures so your kitchen worktops will not only look great, they'll feel great too! Worktop Hub also has it's own quartz, granite and ceramic worktop fabrication facility so we cut out the middle man and these worktops are templated and installed directly through us and saving you thousands! As well as the above, we offer a free sample service for the majority of our worktops . If you're in the market for a new kitchen worktop then Worktop hub is the place to be. You won't be disappointed!
Informações de contacto
Unit 7 Diamond Business Park, WF2 8PT, Wakefield, Reino Unido
- 01302 741709
- hello@worktophub.co.uk
- worktophub.co.uk
4,2
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy samples and info
7 de novembro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your review. We hope the samples help you choose the right finish for your kitchen, and we’re here if you need anything further.
Brilliant company
Called the helpline after needing to ask a question brilliant customer service, thank you
5 de novembro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your kind review. We’re really pleased to hear that our team was able to help and that you received brilliant customer service. We appreciate your feedback.
Resposta da Worktop Hub
Thank you for your review. We’re glad you found our service helpful and informative — we really appreciate your feedback.
All in one place
If I or any of my friends ever need kitchen countertops, I will definitely order from this company, comprehensive service, all in one place.
very friendly, helpful and professional Customer Service.
The quality is similar to that in other places, but I received the entire service from cutting the sides and sending it to my home in one place, I didn't have to involve anyone else in it.
2 de outubro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you very much for your detailed review. We’re delighted to hear that you found our service friendly, helpful and professional, and that having everything from cutting to delivery handled in one place made the process easier for you. We really appreciate your recommendation and hope to help you or your friends again in the future.
Resposta da Worktop Hub
Thank you for your great review. We’re really pleased you had a great experience and appreciate your recommendation.
Great products and great service!
21 de outubro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your kind review. We’re really pleased to hear you’re happy with both our products and service.
SAMPLES
I have ordered samples as prices seem reasonable I am trying to match some of the original worktops
20 de outubro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for ordering samples with us. We hope they help you match your original worktops, and if you need any further samples or assistance, our team will be happy to help.
Easy to use website
17 de outubro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your feedback. We hope the samples help you find the right match, and please let us know if you need any further assistance.
Deceitful misrepresentation of delivery charges
I tried to purchase a kitchen worktop on the 'last' day of a sale, which has since been extended, a regular occurrence, it seems. I paid the advertised "delivery cost, £39.95 per order", and the next day I received an email advising I would need to pay an additional £40 delivery fee due to my postcode. I therefore cancelled and how now received a prompt refund. I did subsequently try to order from them over the phone (I still need a top), and whilst they won't facilitate this, I was told that the advertised delivery cost on the website would be the price I pay, until I pointed out the issue, and was then told that a £40 surcharge would be applicable. A time wasting and deceitful misrepresentation of delivery charges on the website, as this has been reported before.
13 de outubro de 2025
Opinião espontânea
Resposta da Worktop Hub
We’re very sorry for the inconvenience you experienced. Unfortunately, your order slipped through our automated shipping checks, and because your delivery location falls into a zone with a slightly higher courier rate, the additional £40 charge had to be applied in order to proceed with the delivery. You were given the option to cancel the order, and we completely understand how frustrating this situation can be.
These rare issues do happen from time to time, and we’re actively working to improve our online systems to prevent this from happening in the future. We truly appreciate your feedback and your understanding.
Quick delivery
8 de outubro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your review. We’re pleased to hear your order arrived quickly and appreciate your feedback.
Great selection
The selection is great but not being able to filter by colour made it less helpful
1 de outubro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your feedback — we really appreciate it. We’ll be using this to improve our offering and make the browsing experience more helpful in the future.
Amazing worktop prices
Amazing worktop prices and great you can get 4 free samples sent by post.
28 de setembro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your great review. We’re pleased you found our worktop prices competitive and that the free sample service was helpful. We appreciate your feedback.
Great experience
Super easy website to navigate, good prices, excited for my delivery!
28 de setembro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your lovely review. We’re really pleased to hear you found the website easy to navigate and our prices competitive. We hope you’re delighted with your delivery when it arrives.
Not particularly happy with the…
Not particularly happy with the customer service I received, Its extremely poor business. I had already purchased the materials (bolts & colorfil) but because they didn’t arrive on time (with the worktops) I had to walk off the job and go and buy them again. This has left me out of pocket and caused unnecessary disruption to both me and my customer.
To make matters worse, they have told me they will issue a refund when I send the 2 items back. I have no intention of going back to the customer’s house now that the job is finished just to return a parcel that should have been delivered with the worktops in the first place. This mistake is not mine to rectify.
25 de setembro de 2025
Opinião espontânea
Resposta da Worktop Hub
We’re sorry to hear about the inconvenience caused and appreciate you taking the time to share your experience. The bolts and Colorfill were dispatched separately as part of a standard process, and tracking shows they were on their way, but we understand that timing was important for your installation.
As these items were delivered, our usual procedure is to request their return before issuing a refund — this is standard practice across the industry. We do understand your position, though returning the items doesn’t require revisiting your customer’s home; they can be returned directly from your own address.
While we appreciate that this situation was frustrating, the materials were supplied, and we are simply following the normal return process. That said, we’re always looking for ways to improve, and your feedback will help us review how accessory items are handled alongside worktop deliveries.
If there’s anything further we can assist with, please let us know.
Just ordered some samples
Just ordered some samples. Very easy to do and I look forward to seeing them soon
25 de setembro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your review. We’re glad you found the sample ordering process easy and hope you’re pleased with them when they arrive.
Initial browsing experience
Easy to browse the website and I can find all brands that I'm interested in and requested samples. I haven't placed any orders yet.
24 de setembro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your review. We’re pleased to hear you found the website easy to browse and were able to find the brands you were interested in. We hope the samples help with your decision, and we’re here if you need any assistance when you’re ready to order.
Great website and choices
Looking for ideas and samples and Worktop Hub had an easy website to look through. Great the customer can have samples sent before they buy. Great variety to choose from.
22 de setembro de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your review. We’re pleased you found the website easy to use and enjoyed the wide variety and sample service we offer.
Customer service spot on
Customer service spot on. Couldn't deliver to our area due to supplier but offered alternatives and called immediately to discuss.
4 de setembro de 2025
Opinião espontânea
Don't believe the estimated delivery schedule
Website encourages rapid ordering and suggests delivery within a week. The 50% off sale repeats - so don't rush. No order number was sent automatically, so i phoned to check delivery schedule - told it would be ~ a month! Person was on holiday for a few days, supplier does not have the glass size in stock, then has to process the order. They said they would refund in full.
26 de agosto de 2025
Opinião espontânea
Resposta da Worktop Hub
Thank you for your feedback — we’re sorry to hear the experience didn’t meet your expectations.
Our website provides estimated delivery times based on typical supply and demand, but for specialist items such as bespoke glass panels, availability can vary depending on the manufacturer’s stock levels. In this case, the supplier did not have your required size immediately available, which naturally extended the lead time. We can only proceed once the manufacturer confirms stock and production slots, so we aim to be transparent as soon as this information becomes available.
Regarding the order confirmation, an email is automatically generated at checkout, so we’re sorry if this didn’t reach your inbox — this is usually due to spam filtering or a mistyped email address. We were glad you contacted us so we could clarify the situation promptly.
As discussed, you were offered a full refund straight away, as we completely understand that the revised time frame may not have suited your project.
We appreciate your comments and will continue working to improve clarity around lead times and supplier-dependent items. If there’s anything more we can help with, please let us know.
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