logótipo da Wovlia
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Wovlia Opiniões 

5
•
TrustScore: 3.5 em 5

3,3

Loja de artesanato
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Informações sobre a empresa

  1. Loja de artesanato
  2. também em
  3. Artesanato
  4. Loja de hobbies

Escrito pela empresa

Wovlia is an online craft store offering a wide range of creative kits, including cross stitch, punch needle, embroidery, paint by numbers, diamond painting, needle felting and other DIY crafts. Our collection includes projects for different styles and skill levels, whether you’re trying a craft for the first time or looking for your next creative project. Many of our kits include the materials and instructions needed to get started. With designs ranging from animals and landscapes to floral, seasonal and personalised projects, Wovlia is all about making creative time easier to enjoy at home, share with family or turn into a handmade gift. We offer free shipping to the United States and Canada, along with a 30-day money-back guarantee. If you have any questions about a product, order, shipping or return, our customer support team is available to help by email.

Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

5 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(5)

5 opiniões nos últimos 12 meses

Escreva uma opinião

Realizamos verificações das opiniões

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais
Classificada 3 em 5 estrelas

Is it normal order not be shipped after…

Is it normal order not be shipped after 7 days had no reply yet

2 de novembro de 2026
Opinião espontânea
logótipo da Wovlia

Resposta da Wovlia

Hi,

We've checked your order and can confirm that it was shipped two days ago and is currently on its way to you.

We also responded to your shipping enquiry within 1.5 hours of receiving your email. Could you please check your inbox (and spam folder, just in case) for our reply?

Thank you so much for choosing our custom-made product! We really hope you'll love it when it arrives.

If you have any further questions, please don't hesitate to contact our customer support team. We're always happy to help.

Thank you again for your patience and understanding!

Best regards,
Customer Support Team

Classificada 5 em 5 estrelas

Excellent paint-by-number kit

I’m doing paint-by-number picture as a gift to my brother for helping me. I’m just getting started and want to sing Wovlia’s praises.
I am very pleased with the painting kit. The quality is bar none. Nice canvas with easy to read numbers and a nice reference page. And the paint…well it is magnificent! I have painted over 50 pictures (I’m a newbie); this kit is the best paint I’ve used. I highly recommend Wovlia.

28 de outubro de 2026
Opinião espontânea
logótipo da Wovlia

Resposta da Wovlia

Hi,
Thank you for such a lovely review! It’s great to hear that you’re enjoying the kit, especially the canvas and paints. And what a thoughtful gift for your brother! We hope you enjoy every bit of the painting process, and we’d love to hear how it turns out!
Best,
Wovlia Support

Classificada 5 em 5 estrelas

I think this was my 3rd or 4th order…

I think this was my 3rd or 4th order and I've been happy with all of them. Everything has been good quality and I havent had any issues so far.

27 de outubro de 2026
Opinião espontânea
logótipo da Wovlia

Resposta da Wovlia

Hi,
Thanks for taking the time to leave a review! It’s great to hear that you’ve had a good experience with each order. We really appreciate you shopping with us again and again!
Best,
Wovlia Support

Classificada 1 em 5 estrelas

Will not be a repeat customer

I've been doing counted cross stitch for 40 years, never has the size stated been for the aida cloth and not the picture - I was very disappointed to learn that what I thought would be a 16"×20" picture was now only going to be 12"x15". Worse still were the graphs that came with my project - they were so tiny you would need a magnifying glass to even try to read them! After 28 emails back and forth with "customer service" (another unhappy customer wrote on Reddit that it was AI) I got $5 refunded so I can pay a printing company to get readable graphs. I would have returned the whole kit but it wasn't worth the shipping return costs.

6 de outubro de 2026
Opinião espontânea
logótipo da Wovlia

Resposta da Wovlia

Hi,
We’re sorry this experience was so disappointing, and we appreciate you taking the time to explain your concerns.
We’d also like to clarify that our customer service emails are handled by real members of our team. We’re aware of the Reddit post you mentioned and have been in direct contact with the poster. We’ve had a respectful and constructive conversation with them, although we of course respect their right to keep or update their post as they see fit.
When you contacted us about the sizing issue, we offered several options, including a replacement in a more suitable size, partial compensation if you preferred to keep the kit, or a return for a full refund. After discussing the options with you, we processed the $5 compensation that was agreed on.
Your feedback also led us to make a change. Since October 8, we’ve asked the factory to produce new cross stitch orders based on the actual stitchable design size rather than the full Aida cloth size.
If you still feel that your order has not been resolved to your satisfaction, please feel free to contact our customer service team at any time. We’ll do our best to find a fair solution and make sure your concerns are properly addressed.
Thank you again for your feedback. We’re sorry this order didn’t meet your expectations, but your comments have helped us make some important changes.
Best,
Wovlia Support

Classificada 1 em 5 estrelas

This company is a scam

This company is a scam. They advertise products on their website but send you something that doesn’t resemble the picture. Buyer beware!

23 de setembro de 2026
Opinião espontânea
logótipo da Wovlia

Resposta da Wovlia

Hi,
We’re sorry to hear about your experience and would like to look into this further. Could you please provide your order number so our team can check the order details and understand what happened?
Once we have that information, we’ll be happy to review the issue for you.
Best,
Wovlia Support

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