WP Engine Opiniões 

My account was having issues with access and I was able to get my issue resolved by calling in. Dirshe was very polite, very helpful, and quick to resolve the issue.

Great job and great customer support from Dirshe!

The system is good but the internal communication is far worse than GoDaddy or similar bottom-tier brands. I needed an additional hosting plan add to the account. Sales chat sent me to sales call which turned out to be same person.... she sent me to tech support, tech support sent me to billing, billing then sent me back to sales and sales is lost. Sales also could not discuss failovers and sent me to billing then tech support for that feedback. WPE has become its own worst enemy. DO NOT PURCHASE any annual plans as you may need to jump ship. We are three hours now and the fifth person. Lynda > Dillian > Carl > Dillian > Void > who knows... still awaiting ANYONE to figure out how to add second hosting plan to an active account. Void stayed with me until 6pm. Got some things handled. She is great. The brand has failed overall though. Doing a short term month-to-month to see how it goes. Maybe time to spinup an AWS system.

The Team at WP Engine have been great solving my issues and quickly. They are very responsive and solve issues quickly leaving minimal downtime!

A very very VERY unique situation - spanning over a week - was worked on diligently by the WPE team. Eventually, they were able to track down the hidden issue (spanning multiple WPE engine accounts - one of which is not controlled by me) and resolve my problem once and for all. This is one of the toughest challenges I've put to them yet, but they came out on top.

I had an issue with my WordPress website that I did not know how to fix, so I turned to WP Engine Support. They analyzed my issue quickly and performed a server resource usage investigation. This showed that other users were causing my server to go down, and they have been reported. A speedy solution and a great relief. I would highly recommend WP Engine and their Technical Support.

Rápido y fácil de tratar
Estoy contento con el teléfono y la oferta que conseguí de la compañía. Quería un buen smartphone con las funciones básicas, y la página web me recomendó uno que cumplía con todos mis requisitos. Hablar con el equipo de atención al cliente me ayudó a conseguir justo lo que buscaba.

La única razón por la que no le doy 5 estrellas es que tuve que solicitar por separado el reembolso ofrecido, en lugar de que fuera automático, y esta información no estaba indicada en ningún sitio.

ran into an issue after migrating my site where I couldn't access my WordPress admin — it kept redirecting to my homepage no matter what I tried. I reached out to support and was connected with Nick R. quickly. He actually dug into my environment, identified that a security plugin (WP Ghost) was causing the redirect, deactivated it, and confirmed I could log in. No back-and-forth, no generic troubleshooting scripts — he found the real cause and fixed it. Really appreciated the fast, hands-on help during a stressful migration. Great experience so far.

Great support experience. Arby helped troubleshoot a WordPress migration issue and, when the migration tools continued to fail, worked with me to manually migrate the site successfully. Very helpful and patient throughout the process.

With a series of five or six questions and answers the Chatbot was was able to help me diagnose what the issue was with a new calendar event not displaying. The fix was trivial.

Update on WP engine's reply to negative reviews:

Unfortunately, WP Engine's replies appear to be the same standard response to many other negative posted reviews. In my case, it's been over a month, and I was never contacted by a senior team member after receiving a reply to my review.

My case had already been escalated multiple times over several months before I wrote this review. I had numerous support interactions, management reviewed my dispute, I filed a BBB complaint, and I later filed a complaint with the Texas Attorney General. Despite all of that, WP Engine has continued billing me $400 per month for services I am no longer using.

For anyone reading this review, please understand that a public response like this does not necessarily mean your issue will be reconsidered. My experience has been that the company maintained the same position throughout the entire process.

If WP Engine genuinely intends to assign a senior representative and is prepared to discuss a different resolution than the one previously communicated, I remain willing to have that conversation.

We gave WP Engine written notice to cancel our hosting plan on 21 April 2026, explicitly stating in a support ticket that we would not be renewing when our plan expired on 15 June. WP Engine's own support team (including a rep named Joanne P.) confirmed the account would expire on 15 June. We followed up again on 13 June, 15 June, 16 June, 17 June, 19 June, 22 June, 23 June, and 25 June — providing the same evidence every time — and were met with copy-paste responses, unexplained delays, and repeated assurances that our "escalation" was being looked at "really soon." It never was.
Despite all of this, WP Engine renewed our account and charged us close to £4,000 after we had cancelled. When we tried to resolve it through their live chat, we waited over 15 minutes for a reply, were asked to repeat information we'd already given, and got no resolution. In total we have sent more than 20 emails and support tickets and have had no substantive response or refund. We have now been forced to raise a chargeback with our bank to get our money back.
This isn't a one-off mistake — it's a pattern of ignored cancellation requests, unresponsive "Customer Success" escalations, and being charged anyway. If you're considering WP Engine, save yourself the stress: read your contract terms carefully, get everything in writing, and expect to fight for weeks to get a refund if you ever need to leave. We would not recommend this company to anyone.

I am impressed - We moved our site to WPEngine as we kept getting compromised at our other host, and WPEngine has advanced security features. After moving a "cleaned" version of our site over and looking at it from the perspective of their services we found a suspicious hidden plugin, that when analyzed had malicious code that repeatedly sabotaged our site - even with the best security plugins. WPEngine was able to capture that information and provide a plan to cleaning the system and ensuring our site won't be compromised again. Arby was my chat guy who helped me out and he was knowledgeable and very helpful -thoroughly documents the issues. We would not have discovered the hack without their wordpress security structure and helpful support! thank you

We love WP Engine, their customer support is the best in the business! We route as many clients as we can through them, ultra reliable.

I moved to WPEngine years ago after a series of frustrating experiences with another host, where staff did not seem to understand what was going on under the hood. With WPEngine, I've received nothing but top-notch support.

WP Engine used to be the best host around. Now, they are mediocre at best. Support has gone the way of the dinosaur. Been trying for an hour to get an agent on chat. First time waited about 15 minutes and no one ever came on. The next two times, it says connecting for more than 5 minutes, but never connects. I've been with them for over 10 years but I need to find a new host for my clients. Oh and they just went up in price too so spending more money for less service. Obviously, they no long care that a site has malware and they don't care about fixing it.

I’ve been a WP Engine customer since June 13 2008, more than 8 years. Every year, I pay $1,150 for the growth plan (digital experience platform including 10 sites and 100,000 monthly visits).

In 2026, they decided to raise their rates by more than 35%. I feel held hostage, I can’t say anything, and they haven’t offered any compensation even though I’m a loyal customer.

I do not recommend WP Engine, which penalizes its good customers...

Maxence Rigottier

In tech, there are always going to be issues and unexpected challenges. It's never a question of if something will happen—it's a question of when.

That's why I'm glad to know that WP Engine is always there when we need them. Having a reliable partner that stands behind their platform and supports agencies like ours when issues arise provides a great deal of confidence and peace of mind.

My service was ok, but when I cancelled my service after several years of being a loyal customer that always paid my invoices on time, they charged me 3 additional months. This, after sending confirmation emails that my account was closed and that I would not be charged.

At this point they haven't answered my support emails to explain why I was being charged. Nor have I received a refund for the overcharge. Due to this experience, I would not recommend WP Engine.

If I am provided a full refund for the 3 months I was charged erroneously, I will consider changing this review. If it isn't updated, it's because they haven't refunded.

**I have now received an answer from support and a refund is in transit. I will update again once the refund arrives.**

Their support is top notch, 24/7, very helpful and they know what they are doing. And our site runs so much faster than at our previous host.

For years, I've had nothing but excellent experiences with WP Engine's support staff. They are helpful, patient and knowledgeable. Super!