Writeyboard Opiniões 

338
•
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Extremely easy to order and pay. Order was quickly processed and consigned for delivery. Delivery was longer than anticipated exacerbated by COVID19. But as delivery was free from Melbourne Victor... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

its mentioned easily remove and reuse, unfortunately I used and tried to change the place its damaged the wall and i need to change the paint + the neon markers difficult to remove from the board. sor... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I love the massive stick on whiteboard - 5 stars for that! Service was great - arrived quickly, relatively easy to install, given the size. The black marker is great too 5 stars. The neon markers a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service and great product Initial board i received had quality issues so i contacted you and immediately was sent a new one that was absolutely perfect. It makes working from home so much... Ver mais

Informações sobre a empresa

  1. Desporto

Escrito pela empresa

We supply & install Australia's best whiteboard products for business, schools and homes. Writey’s high quality whiteboards have been designed to ease collaboration and can be easily installed with our Australian wide services. Explore our collection of high quality Printed Whiteboards, Whiteboard Planners, Whiteboard Paints and Markers. Writey was founded to bring creativity and collaboration into spaces that never could before. Discover our Whiteboard Accessories and Window Frosting and let your imagination run free!


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

338 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(338)

0 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I love these neon liquid chalk markers

I love these liquid chalk neon white board markers. I will be buying another batch soon..
So far they are really great. Of course time will tell how long they last, I wish there was some way to refill them.
Nowadays I find that most online businesses are really good, the only issue is not so much the business but the postal system. Postal systems can be very erratic, especially where I live in a regional centre

18 de março de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Great product

Great product, super fast delivery, easy installation even though we got quite a large piece. Neon pens are amazing too!

3 de março de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome customer service and response time

Hi,

New review
Initially, I gave them 1* however, now that everything is sorted they deserve 5* and that is because of Michael J Catalano. Very good customer service mate. Thank you for your prompt response and great ethics.

Older review
My order was told to be expected to arrive in 5business days and it took Writeyboard around 5 days to dispatch and the order will arrive by Thursday 21, February. Which in total is 14days from my order date.
This is unacceptable for a business to have to wait 14days for thier order to arrive. I would have bought from Officeworks and would have got it in 1 Day. I understand writey cannot compete with this kind of timeframe but, 14 days is way too much of a cost for a business to spend on to wait for their order to arrive.

The order Number#5597

I understand the transit between Vic to WA but the part I didn't understand was the time it took to dispatch the goods i.e. 5 days from my order placement date

19 de fevereiro de 2019
Opinião espontânea
logótipo da Writeyboard

Resposta da Writeyboard

Thanks so much! We're really happy we were able to help you and cant thank you enough for your understanding throughout the process! Please let us know if we can serve you again in the future.
Hi, we apologise for any delay on your order. Would it be possible to grab your order number so we can clarify exactly whats going on? Its very unusual for an order to be received 14 days after the order date which is why we are really keen to look further into this for you.

Hi, we have contacted our courier to get an update as the product has been in transit for longer than normal between VIC and WA. We will be in touch via email to assist further. Again we apologise about the delay here and we will be in touch. Thanks for letting us know

Classificada 1 em 5 estrelas

The package was supposed to be next day…

The package was supposed to be next day delivery and it took a week to arrive, though I have chosen to get express shipping.
The premium white sticky boards (that promise easy removability) did take my parts of the paint off at the time that I was adjusting the white board on my wall. I will have to pay in damages on my rental property.

14 de fevereiro de 2019
Opinião espontânea
logótipo da Writeyboard

Resposta da Writeyboard

Hi Aliya, thanks for leaving us a review. We apologise for the experience you have had thus far. We will contact you direct to assist. Thanks

Classificada 5 em 5 estrelas

Excellent product and super easy to install

Fast delivery and excellent product. Very easy to install and the matt white looks fantastic. I highly recommend this product to anyone looking for a whiteboard solution for their home or office.

13 de fevereiro de 2019
Opinião espontânea
logótipo da Writeyboard

Resposta da Writeyboard

Thanks Alan!

Classificada 3 em 5 estrelas

My problem is not with the Writeyboard

My problem is not with the Writeyboard, it's with the Courier.

The product was as described and I can not fault it, however, the delivery company Writeyboard chose to use was appalling.
Fastway couriers sent me a notification that the whiteboard was delivered, when it wasn't. When I contacted them as to the whereabouts of the board I was informed that it was undeliverable, which is untrue.
I think Writeyboard need to look into a different company or face loosing business.

13 de fevereiro de 2019
Opinião espontânea
logótipo da Writeyboard

Resposta da Writeyboard

Hi Katherine

Thanks for taking the time to leave us a review.

Although Fastway have been great at times, they have also created some issues for our customers that inevitably effect our reputation. As a result we have reconsidered our arrangement with Fastway and only recently made the decision to move to another more reputable courier - your experience only validates our decision. We apologise for any inconvenience this has caused and thank you for informing us.

Classificada 1 em 5 estrelas

Missing product and poor after sales service

Our product was dispatched nearly 2 weeks ago. It has been lost!! The freight company you engaged then subcontracted it, who has no record of the item. And when you try an call Writeyboard you get an automated voice mail. Oh and this also applies when you use the so called “live chat” you receive a message advising to send an email. Quick to take payment, however very poor in after sales customer service!

27 de janeiro de 2019
Opinião espontânea
logótipo da Writeyboard

Resposta da Writeyboard

Hi Sophie

We're really sorry to hear about your experience thus far. We would love to contact you direct to chat about this further and to ensure we resolve the issue immediately. Would you mind sending us your order number so we can get in touch?

Classificada 5 em 5 estrelas

What a great product!

What a great product! I looked at few but found the reviews too good to ignore. The whole process makes it so simple to apply and the finish is terrific; thank you.

21 de janeiro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling service - avoid

Customer service appalling. Still haven’t received purchase three weeks after ordering it. A complete joke. Avoid like the plague.

14 de janeiro de 2019
Opinião espontânea
logótipo da Writeyboard

Resposta da Writeyboard

Hi NF
Firstly we just want to apologise for the delay. Would you mind sharing your order number so we can assist you further?

Hi NF
We tried calling earlier however didn’t have any luck reaching you. If you get a chance please contact us back as we’d love to chat further.
We did email you yesterday as our courier advised us that there has been an issue with the delivery of your order. It was scheduled to be delivered on the 8th of January 3 business days after your order was placed. To avoid any delays we actually had a new order sent out yesterday which should arrive tomorrow. You should have also received the updated tracking code by email.
Again we apologies for any inconvenience the delay has caused. We’re working with our courier to identify what went wrong so we can avoid any further issues moving forward. Please let us know if we can be of any further assistance.
Thanks

Classificada 5 em 5 estrelas

Good purchase

21 de novembro de 2018
Opinião espontânea
logótipo da Writeyboard

Resposta da Writeyboard

Hi Celeste

Thanks for taking the time to leave us a review....much appreciated :)

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