Typical online school. It depends on the expectation. Teaching quality is ok. Teachers are often changed in short notice and parents are expecting to share the link promoting the classes in rerurn to... Ver mais
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Leia as opiniões dos outros
My 5 year old daughter absolutely loves her weekly Wukong lessons, she's made so much progress and has already had her first cognia certificate within 1 year. It's also great for a long time learner l... Ver mais
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Really good experience from the initial introduction to the trial lesson for my daughter, the report following the trial, and the final registeration for 25 classes plus promotions. The classes are d... Ver mais
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The app and lessons are fun. My daughter is very engaged the entire time and I like how the curriculum is setup. The review, the homework. The reminder to reinforce the learning.
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Informações sobre a empresa
Escrito pela empresa
Headquartered in Silicon Valley, WuKong Education is the premier online education provider for students 3- to 18-years old. Since 2016, WuKong Education has been the first choice for families who want to provide their children with language and mathematics skills for future success in the 21st century. With more than 4,500 teachers around the globe and a dedicated curriculum team developing original courses for the platform, WuKong Education brings the best of online live classes and self-paced learning together in a single, interactive, engaging platform that is available anytime, anywhere. WuKong Education is dedicated to igniting children's passion for lifelong learning. WuKong Education teachers, high-quality courses, and concierge-level service make WuKong Education the right choice for more than 300,000 families in 118 countries and regions. WuKong Education: Unleash your inner genius.
Informações de contacto
340 E Middlefield Rd, Mountain View, CA, 94043, Mountain View, Estados Unidos da América
- (628) 358-9588
- branding@wukongsch.com
- wukongsch.com
4,4
Excelente
978 opiniões
Respondeu a 92% das suas opiniões negativas
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Very disappointing experience.
Very disappointing experience.
The course connector was extremely pushy and constantly pressured parents to purchase additional classes. Phone calls came repeatedly, sometimes as early as 8 a.m. and as late as 10 p.m., which felt inappropriate and intrusive.
Even after my child had just paid and started the course, the sales calls did not stop. What made the experience worse was that teachers were frequently changed if parents did not continue purchasing more classes, which seriously affected learning continuity.
Overall, this felt more like aggressive sales than education. I am very disappointed and would not recommend this program to other parents.
4 de janeiro de 2026
Opinião espontânea
Resposta da WuKong Education
Dear Customer,
Thank you for taking the time to provide your valuable feedback! We appreciate your insight that the teacher is very nice—and have shared it with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Customer service is good so far
Customer service is good so far. Wish the siblings can share the credits if they are taking the same values classes.
31 de dezembro de 2025
Resposta da WuKong Education
Dear Abbie,
Thank you for your valuable feedback! We appreciate your praise for the great customer service so far and your suggestion that siblings share credits for the same classes. We’ve shared these with the relevant department for review.
Your feedback helps us improve. We’re grateful for your support!
Best regards,
WuKong Customer Support Team
great program!
31 de dezembro de 2025
Resposta da WuKong Education
Dear Phoebe,
Thank you for taking the time to provide your valuable feedback! We appreciate your insight that the program is great—and have shared it with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
尊敬的家长：
感谢您抽出时间分享宝贵反馈！我们十分珍视您的评价 —— 中文课非常出色，孩子们非常喜欢，并已将其提交相关部门审阅优化。
您的反馈有助于我们优化产品与服务，衷心感谢像您这样助力我们不断进步的用户。
此致，
悟空客服团队
Good service and good vivid class…
Good service and good vivid class interaction teacher and student! Easy to follow!
14 de dezembro de 2025
Resposta da WuKong Education
Dear Ming,
Thank you for taking the time to provide your valuable feedback! We appreciate your insights—including the good service, vivid teacher-student class interaction, and that the course is easy to follow—and have shared them with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Convenience to discuss the course.
Have a WhatsApp chat channel for me to discuss the details of the course or leave message when I have a question.
30 de novembro de 2025
Resposta da WuKong Education
Dear Customer,
Thank you for taking the time to provide your valuable feedback! We appreciate your insight that course communication is convenient and have shared it with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Teenager learning Chinese
My daughter likes this program and the teacher. She is keen to learn and doing homework promptly.
Hopefully she can learn more new words every time of her class. She is looking for a bit more challenges in the future.
6 de dezembro de 2025
Resposta da WuKong Education
Dear Customer,
Thank you for taking the time to provide your valuable feedback! We appreciate your insights—that your daughter likes the program and teacher, is eager to learn, completes homework promptly, and hopes for more new words and additional challenges—and have shared them with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
Dear Nicky,
Thank you for taking the time to provide your valuable feedback! We appreciate your positive insights and have shared them with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
Dear Customer,
Thank you for taking the time to provide your valuable feedback! We appreciate your recognition of our responsive facilitators and teachers and have shared it with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
They are so harsh on teachers, ew
They are so harsh on teachers, not letting them talk and calling them "garbage". Well, no. The teachers can change but all tey do is remove their lessons and fire them, making up an idiotic response. They also don't let teacher teach in the own way, which in fact is better since students can understand BUT NO in fact their system is so rigged. The education is good but the atitude to staff is not. i know a lot of teachers like this, some with so many years teaching at wukong. this is honestly crazy. Don't go to Wukong, they need a change andd better atitude for staff .
5 de dezembro de 2025
Opinião espontânea
Resposta da WuKong Education
Dear Quinn Ares,
Thank you for your review!
We are sorry that your observations and concerns didn't align with our standards. We have informed the corresponding department regarding your feedback on how we treat our teachers and related operational matters.
Your feedback is valuable to us. We apologize again for any disappointment this has caused.
Best Regards,
WuKong Customer Support Team
Trial class
We did a trial class. I was very impressed with the learning app. It was easy to use and the teacher was very engaging. My daughter learned a lot in 30 minutes. Looking forward to starting my daughter in classes.
26 de novembro de 2025
Resposta da WuKong Education
Dear Venus,
Thank you for taking the time to provide your valuable feedback! We appreciate your positive insights on the trial class—including the user-friendly learning app, engaging teacher, and the valuable knowledge your daughter gained in 30 minutes—and have shared them with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Efficient and fun learning through…
Efficient and fun learning through gamification method
28 de novembro de 2025
Resposta da WuKong Education
Dear Kendy Choi,
Thank you for taking the time to provide your valuable feedback! We appreciate your insight that our gamification method enables efficient and fun learning and have shared it with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
It’s so fun to learn!!!
It’s so fun to learn! Wukong makes the learning experience like a fun game!!! The teacher is just absolutely amazing!!! The best teacher I have seen my whole life. My daughter finally likes learning Chinese now. Thank you so much!!
25 de novembro de 2025
Resposta da WuKong Education
Dear M’s mama,
Thank you for taking the time to provide your valuable feedback! We appreciate your enthusiastic insights—that learning with WuKong is as fun as a game, the teacher is outstanding, and your daughter now enjoys learning Chinese—and have shared them with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Good quality class at a good price but…
Good quality class at a good price but the support team is very pushy and annoying.
1 de abril de 2025
Opinião espontânea
Resposta da WuKong Education
Dear Ashlee Liu,
Thank you for taking the time to provide your valuable feedback! We appreciate your insights—including your recognition of the good quality class and reasonable price, as well as your feedback on the support team—and have shared them with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
After making the payment
After making the payment, the overall experience fell short of my expectations for the following reasons:
1. Limited Class Availability
My child is young and goes to bed early, which restricts our scheduling options. After discussing with the general teacher and reviewed available options online, I found that the available time slots were limited.
2. Unclear and Burdensome Social Media Requirement
I strongly dislike the requirement to post on social media in order to receive the extra 15 sessions included in the Black Friday promotion package. This creates unnecessary pressure and consumes parents’ time. Moreover, the sales representative did not clearly explain that weekly sharing was mandatory. I was told that if I preferred not to share regularly, I could post at the end of the semester—this turned out to be incorrect after speaking with the general teacher.
3. Delayed Communication and Coordination
Because all staff are located in China, responses to messages are often delayed. For example, I purchased the package on November 28 and hoped to start sessions during the holiday weekend. However, I was informed that I needed to speak with the general teacher first. I waited until November 30 for that discussion, and although she promised to arrange a teacher, by Monday, December 1, I had no update. After sending a message to her in the morning, I had to wait the entire day for a response. This lack of timely communication is inconvenient and impacts the learning experience.
28 de novembro de 2025
Resposta da WuKong Education
Dear Customer,
Thank you for your review!
We are sorry that your experience with us didn't meet your expectations. We have informed the corresponding department regarding your feedback on limited class availability, unclear social media requirements for the Black Friday promotion, and delayed communication.
Customers are of vital importance to WuKong, and your feedback is valuable to us. We apologize again for your experience at this point.
Best Regards,
WuKong Customer Support Team
Very attentive to our needs prior to…
Very attentive to our needs prior to 1st class, flexible and accomodating
21 de novembro de 2025
Resposta da WuKong Education
Dear Andreas W,
Thank you for taking the time to provide your valuable feedback! We appreciate your insights that we were attentive to your needs prior to the first class, and flexible and accommodating, and have shared them with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Excellent and timely service from the…
Excellent and timely service from the start. The team puts real effort into engaging the kids and maintaining a fun learning environment. My child is truly enjoying the experience and learning a great deal.
26 de novembro de 2025
Opinião espontânea
Resposta da WuKong Education
Dear Jen,
Thank you for taking the time to provide your valuable feedback! We appreciate your positive insights—including the excellent and timely service, the team's efforts to engage kids and maintain a fun learning environment—and have shared them with the relevant department for review and improvement.
Your feedback helps us enhance our products and services. We're grateful for customers like you who contribute to making us better.
Best regards,
WuKong Customer Support Team
Resposta da WuKong Education
Dear Lisa Tang,
Thank you for taking the time to provide your valuable feedback! We greatly appreciate your recognition of our helpful, prompt, and courteous service.
Your affirmation motivates us to continue delivering high-quality support.
Best regards,
WuKong Customer Support Team
Good service
23 de novembro de 2025
Resposta da WuKong Education
Dear Customer,
Thank you for taking the time to provide your valuable feedback! We are grateful for your recognition of our service.
We will keep up the good work to bring you consistent quality experiences.
Best regards,
WuKong Customer Support Team
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