12 London Road  Opiniões 6

TrustScore: 3.5 em 5

3,6

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Informações sobre a empresa

Escrito pela empresa

Why Choose Us? Discover the Finest Pre-Owned Vehicles Our approach is simple. We curate a range of high quality pre-owned vehicles, prepare each one with pride, and give you the space to explore at your own pace. You can browse freely, take an unaccompanied test drive, and ask as many questions as you like without any sales pressure. Our team is friendly, knowledgeable, and focused on helping you find the right fit, not the fastest sale. Clear advice, transparent pricing, and well-presented cars add up to an experience that feels relaxed, trustworthy, and refreshingly straightforward. It's why so many customers travel to us, recommend us, and return when it's time for their next car.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

6 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 4 em 5 estrelas

Usman/David were good at sourcing the…

Usman/David were good at sourcing the right car for me. They were receptive to my needs and changes required on the car.
A parts supply issue ( not their fault) delayed me collecting the car for a week but they kept me informed and were keen to make up for that, which they did.
If I need another car I'll certainly be asking them again.

14 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great customer service

Thank you to Usman and Tom who took the time to sit down with me and explore the specific makes and model of roadster that would suit me best.

They also set up a test-drive on the spot in a make of car that they suggested but which I had not myself considered previously, based on my general requirements. This was very helpful.

This is the way car-buying should be done - in comfortable, rustic surroundings and facilitated by knowledgeable, attentive staff who are interested in meeting their customers' needs. Well done.

12 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service

I recently had a great experience at 12 London Road and wanted to share my appreciation, with the purchase of my X5

From start to finish, the service was professional, friendly, and genuinely helpful. A special thanks to Mark, who made the whole process smooth and stress-free. He was knowledgeable, patient, and took the time to answer all my questions without any pressure. It really felt like he cared about helping me find the right car rather than just making a sale.

The entire team was welcoming, and everything was handled efficiently. I’m very happy with my purchase and wouldn’t hesitate to recommend this dealership to anyone looking for excellent service and a positive buying experience.

Thanks again to Mark and the team!

25 de abril de 2026
Opinião espontânea
logótipo da 12 London Road

Resposta da 12 London Road

Good afternoon Mr Tolliday, many thanks for your kind words. You were also a pleasure to deal with from start to finish. We hope you continue to enjoy your new car. Best Wishes 12 London Road

Classificada 1 em 5 estrelas

Waste of Time

Having "sold" my vehicle to 12 London Road via the Motorway app, the dealer came to collect the car.

Having spent 2 hours looking at the car, read of the car's ECU and an extended test drive, 3 scratches to the piano black console were identified with and estimated cost of some £1,600. I would stress, the scratches involved are around the width of a human hair and barely visible to the naked eye. These are entitely comensurate with the cars age. It's worth noting the car was prepared to Maserati's standards just 15 months ago!

In my view this is typical used car dealer behavior, place a high bid to "win" a good car and attempt to haggle down the price on a tenuous basis.

I note from the photo's from the dealers website, having been fully prepped to their "exacting" standards demonstrate the same age related wear, e.g. Mercedes A-Class KU20 NKX. Or perhaps, Range Rover SC67 NHK which appears to have a crease in the leather on the streering wheel boss.

Poor conduct from what I believed would be an honourable dealer.

16 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

They bought my car at a fair price smooth trouble free process, initial anxieties proved groundless, payment received very promptly.

sold my Maserati Quattroporte diesel saloon through Motorway and 12 London Road were the buyer. My anxieties proved unfounded. I received an offer that matched my expectations. I was contacted by David from this dealership within 24 hours of my confirmation of acceptance. They arranged collection from my home a day later. The whole process was very smooth and without problems. The collection company arrived on time with excellent communication. They inspected the car thoroughly, took lots of photos, as expected, a short test drive with me in the passenger seat, a phone call to the dealer and the payment was made within minutes, my banking app confirming the payment being made into my account a few minutes later. Second hand car dealers sometimes get a bad reputation but my experience of this company was very positive - nothing adverse to report, a very satisfactory outcome. David from 12 London Road was polite helpful and did everything he said he would, promptly. The company is London Road Retail Limited trading as 12 London Road.

12 de fevereiro de 2026
Opinião espontânea
logótipo da 12 London Road

Resposta da 12 London Road

Hi Mr Russell, thank you for the lovely and detailed feedback. Sourcing great cars is the most important part of our business, and it was a pleasure to deal with you. I'm glad the process went well for you, and we are delighted with your Maserati. The next owner is going to be very happy indeed!

Classificada 1 em 5 estrelas

Great Sale, Terrible Follow-Up – Still Waiting for Promised Repair

Just a warning for anyone thinking of buying from 12 London Road. Before buying my car, I pointed out some minor cosmetic damage that they agreed to fix, which was done by their mobile repairer. The repair was done, but after getting home I realised that the paint doesn’t match, I notified them the very next day and the dealership admitted it needs redoing.

That was MONTHS ago — since then they’ve completely stopped responding to my emails and calls. No updates, no follow-up, nothing.

It’s so frustrating because they were happy to take my money, but when it came to putting something right, they’ve just vanished. I’d strongly recommend being cautious and checking how they handle problems after the sale — because in my experience, that’s where things fell apart.

21 de março de 2025
Opinião espontânea
logótipo da 12 London Road

Resposta da 12 London Road

Hi Mr Smallbone,

Thank you for taking the time to leave this review. Apologies for the delayed response, we have of course replied on the other platforms you left this review on, but we've only recently started using Trust Pilot.

I’m sorry for the frustration this situation has caused and for the delay in getting it resolved.

We did acknowledge that the paint repair needed to be redone and agreed this with you. Unfortunately, there was a breakdown in communication afterwards, which we regret and recognise added to your frustration.
Since your review was posted, we have been back in contact and the vehicle has now had the remedial work completed.

While this vehicle did not fall under our 12 Assured standards due to its age and mileage, we are always keen to help where we can and to put things right.

Thank you for raising this with us. Feedback like this is taken seriously and helps us improve how we communicate and follow up with customers.

Kind regards
12 London Road

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