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Classificada 5 em 5 estrelas

4pawsraw is a splendid shop offering raw diet as well as plenty of excllent dog treats and supplements. Staff are all professional and friendly. Sam is extremely knowledgeable and explains exactl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

When we got our dog as a puppy we quickly realised he had food sensitivities! Mainstream dog biscuits weren’t suitable then we discovered 4PAWSRAW and never looked back. Staff are always helpful e... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Since moving my dog over to their cold-pressed food (salmon & trout), his coat is so much softer and shinier. He loves it too and gets excited every mealtime. The staff are so friendly and helpful whi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

4PAWSRAW is absolutely fantastic. They offer an amazing range of raw pet food, all of outstanding quality, alongside a brilliant selection of treats that our puppy absolutely loves. Delivery i... Ver mais

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Escrito pela empresa

Raw and natural pet food, treats and health products.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

61 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(61)

16 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

🌟 FIVE STARS 🤩

🌟 FIVE STARS! 🌟 Fantastic pet food company … Sam & her team are knowledgeable, pleasant & easy to contact. We’ve been getting our fussy Rag Doll cat Wilbur his raw rabbit food from there since start of the year. Sam goes out of her way to select the reddest cubes, our cat’s preference! They have a huge range of food options … a visit there is an education! Arrives well packed & super quick. Wilbur and his human slaves highly recommend 4Paws!

9 de setembro de 2025
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thank you Deb & Wilbur for the review, we are so pleased to hear fussy Wilbur is still loving his Red rabbit :-)

Classificada 1 em 5 estrelas

Poor service

The frozen raw food turned up cold, not frozen.
Emailed the company several time over the past 6 weeks but it's still not resolved. The majority of the food went to waste which was a shane as my very fussy dog enjoyed to couple of meals which were delivered as expected. I wouldn't buy from them again.

30 de julho de 2025
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Hi Carol, thank you for taking time to leave us a review and I am very sorry that you feel you have not had a good experience. You placed your order at 9.43am on Wednesday 30th July. It was packed and stored in the walk-in freezer until it was collected by DPD at 5pm, and was delivered to you at 2.03pm the following day. We try to get the best balance between efficacy, environmentally aware and cost for our packaging, and have used our chosen method for several years. We send 100's of frozen parcels weekly and 99% of the time, the food reaches our customers in great condition, which is frozen or chilled, as you mentioned yours was. Our food is DEFRA tested to be safe to refreeze up to 48 hours after thawing providing the food is cool. We are confident in this, and this information is provided on our Delivery terms on the website and in the Product care card added to every delivery. We would not make recommendations that would harm any pet.
The first contact we can find from you is 4th August, 4 days after receiving your parcel. We were unable to locate any previous emails despite searching, and we replied promptly.
I would like to apologise for any negative feelings. As a small independent business we do our absolute best to have happy customers.

Classificada 5 em 5 estrelas

Highly recommended business to buy from

We was so fortunate to meet this amazing company at the dubbed out festival - we spent time with the owners who chatted and supplied us with some amazing advice without trying to sell us anything - what a great business and I was so impressed that once we are home we will be ordering our pug’s food from here along with the wonderful little healthy treats - thank you again for your help advice and support - not often as a nation we receive such amazing customer service but you excelled - thank you and I cannot recommend you guys enough x

26 de julho de 2025
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Resposta da 4PAWSRAW

Thank you so much for taking the time to leave us a review. We really appreciate it.

Classificada 5 em 5 estrelas

Happy dog and happy customer

after feeding my dog numerous products from elsewhere,i was told to try him on raw food.He has always suffered with a sensitive tummy,so i thought i would give it a go.The lady i dealt with,knew exactly what i was talking about and described my dogs stomach to a tee.she advised what to feed him,and happy days,he loves the food,it is not expensive and his tummy troubles are non existent.i am so happy and relieved with the outcome,and the very helpful advice i received.i have purchased for a few weeks now and cannot fault the food or the customer service.one happy owner,and one very happy,healthy dog.

23 de julho de 2025
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Hi Tina, thank you for so much for leaving this review. We really appreciate it, and we are so pleased to know that your pooch is doing well on their new diet. May it continue!! x

Classificada 1 em 5 estrelas

No customer service despite purchasing regularly

I would call myself a regular customer but last order was absolute rubbish. Tripe chunks virtually went from bag to bin - dog wouldn’t touch it so after the 3rd bag I contacted them by email to be told that’s what fresh tripe was like, fat and slime which is the way I described it to them. They said it was all good which after putting so much into the bin I obviously disagree with. Annoyed with such a blase reply assuming I didn’t know what raw tripe was like - I’ve been feeding my dogs raw for decades so I think I know good from rubbish. I’d post images here but they won’t upload - there’s a shame. I’m sure I could post for people on other platforms of social media so they can see what they may be getting with this product. I think Facebook would be a good platform. After their reply on trustpilot I would add that yes I was a customer for 3 years and everything in my original review was accurate and true - maybe you should trust your longer standing customers and rectify problems when they arise.

17 de julho de 2025
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Hi Rosemarie, I am sorry you have felt the need to leave us a 1 star review after being a good customer of ours since 2022, and the threat of further bad mouthing on other platforms. We have always rectified any issues you have brought to our attention. My explanation of different varieties of tripe was to be helpful and not condescending in any way, and my last email asked how many bags you needed refunding from the order you placed a month ago, to which we did not get a reply. (This still applies if you would like to get back to our email from yesterday, I'm happy to rectify as we mentioned)
We are a small independent business and we go out of our way to keep our valued customers happy. I am sorry that this was not something we could achieve this time.
We are two business owners that deal directly with our customers to ensure our customer care is not diluted.

In the essence of transparency, we ask that any comments on social media or other platforms are based on fact and circumstance. We have provided you with 17 orders over 3 years, all with positive outcomes apart from this one.

Classificada 5 em 5 estrelas

Top Quality Food and Friendly Staff

We are always met with very friendly, kind and helpful staff. Our two dogs love all the natural treats and we have not yet found an 80-10-10 that they don’t like. Sam is a registered VN and incredibly knowledgeable - our eldest Olive has had problems with her anal glands since birth and Sam is always willing to express these as necessary which keeps away nasty infections. Our lovely vets always comment on how beautiful both girl’s coats are which we attribute to their high quality raw diet and natural treats.
We are so glad to have found top quality raw food at an affordable price with friendly staff too! If you are considering a raw diet for your dog then this is definitely the place to go for service, advice and quality produce.

7 de março de 2025
Opinião espontânea
logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thanks for the fab review, love seeing you all, and giving Olive her bi-monthly 'squeeze' :-)

Classificada 5 em 5 estrelas

Amazing shop

Amazing shop! All the staff are so nice and helpful! My girls love going a getting their raw food

27 de novembro de 2024
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thanks so much for the lovely feedback! It means a lot!

Classificada 5 em 5 estrelas

Excellent Service and Product…

Have been using 4PAWSRAW for approximately 3 months. The information and advice when I visited the shop was friendly and very helpful.
Setting up the subscription was all possible online.
My dog has taken really well to the food and is very settled with it. Delivery and packaging has always been spot on.
I recently messaged on Facebook with a question regarding my subscription date. I got a very prompt response and everything was sorted really quickly.
Would throughly recommend.

28 de outubro de 2024
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thank you for the review, we really appreciate it.

Classificada 5 em 5 estrelas

WOW my greyhound loves the powdered…

WOW my greyhound loves the powdered feed,have just fed her this for the first time and she has licked her bowl clean amazing

29 de outubro de 2024
Opinião espontânea
logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thank you for the fantastic feedback, I am so glad your girl loves our 4PAWSPURE Super Meaty Powder!

Classificada 5 em 5 estrelas

Just Fantastic

I ordered some sheep fat for my old boy. It came really quickly only trouble was it had leaked inside the plastic bag. I took some pictures and got in touch with the company. What fantastic customer service. No issue that they were sorry for this. Straight away offered to send a new bottle which i received the next day.
Good old fashioned customer service at it's finest.
Renewed my faith as recently a much larger retailer had me jumping through hoops when a similar thing happened and still refused to replace the damaged goods.
Well done a very high recommendation from me. Thank you for being fab.

16 de outubro de 2024
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thank you so much for the positive feedback, it means a lot, and especially from an Amazon generated sale where positivity does not come frequently. We always make it right when there is a genuine fault, and your case was clearly an innocent claim. Thanks again, and we'd love to see you shop Direct where you get the same customer service at an even better cost! :-)

Classificada 5 em 5 estrelas

Condition of packaging

I've tried a few raw food distributors and the condition of packaging has been terrible leaking all over front steps just terrible.
Now I found you the quality off the food is second to none and the packaging was just perfect. Perfect condition just thank you for your excellent service
Neil davies

17 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service

Great website
Lots of natural treats for dogs, good prices & wow what excellent customer service
I spoke with Sam, friendly & helpful
Keep up the great work
Will be purchasing from you again
Thank you

10 de setembro de 2024
Opinião espontânea
logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thanks so much for the review Jess. It was great to speak to you and we look forward to seeing your orders pop up in the future. Your first order will leave us tonight.

Classificada 5 em 5 estrelas

My dogs Love their 4PawsRaw and so do their humans 😊❤️

Grate value for money and loads of variation, my dogs love their 4PawsRaw orders. Owners John and Sam both lovely people, really helpful and supportive with your orders and offer great customer service. Deliveries are always super fast, on time and accurate. Been a customer for almost a year now and never had a problem we could not resolve together. Thank you for this great service guys and keeping my dogs well fed with your quality products ❤️ xx

10 de julho de 2024
Opinião espontânea
logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thank you so much for your kind words and positive feedback. Great to have you on board!

Classificada 5 em 5 estrelas

I've always wanted to have my dog on a…

I've always wanted to have my dog on a raw diet. I was looking into where I could buy and I was delighted to find an raw shop close by !
They are brilliant, they have a wide selection of raw and natural treats. The staff are super helpful and friendly, always happy to explain anything about raw.
The price is fairly affordable, with having doing my research on places I found 4pawsraw the cheapest but with excellent quality items.
My dog heavily always enjoys their food, she's excited to eat now whereas before she hardly had any interest in her kibble and it was super hard to encourage her to eat.
Since the transition to premade raw - I've noticed a huge difference in her health and in herself in general like: shes maintaining weight, interested to eat, shiny and soft coat, she appears more happier, her growth has improved, shes less anxious to eat, less dirty ears (ear infection) and so on

17 de junho de 2024
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Wow, what a review, thank you so much. It's so good to have our customers banging the drum, not only for us as a business, but also for the benefits of raw feeding.

Classificada 5 em 5 estrelas

Excellent customer service

What wonderful customer service. So refreshing to call and actually speak with a person without all the automated calls we have nowadays. John was so very helpful when I called as I misread shipping prices. But he pointed me in the right direction, so just awaiting my product by mail. Thank you so much. I will most definitely use your company again.

5 de junho de 2024
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Thank you for your kind comments. We do our best for our customers, and pride ourselves on being available to help

Classificada 5 em 5 estrelas

First time here..my border collie was…

First time here..my border collie was very desperate to have his winter coat sorting, I was sceptical as I always went to a different groomer, I did have to wait a little while for an appointment but that's normal. I wanted them to show me the length of hair I wanted left on Juno ..turns out all my worries went straight out the door as soon as they started in him n showed my different lengths. Left them to it full of confidence and I have to say what marvelous job they have done, my dog was comfy, happy with no stress..Bang on to these guys ..The shop is full of good stuff for treats, natural not supermarket crap I'm so made up on how they treated both Juno and myself. Thankyou.

4 de junho de 2024
Opinião espontânea
logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Hi there, I think you might have reviewed the wrong place, as we don't do dog grooming :-) Although we do a great range of healthy treats!! You might want to check out our website for yummy things for your pooch, but also your groomer sounds like they deserve their good review!!

Classificada 5 em 5 estrelas

Great service

Great service, helped me decide what to give my puppy and how much. Prompt, pleasant, helpful emails and excellent delivery. To top it all my dog loves the raw food and eats it all!

14 de maio de 2024
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logótipo da 4PAWSRAW

Resposta da 4PAWSRAW

Sorry for late reply and thank you so much for the great review. Glad your pooch is loving the food x

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