Absolutely terrible customer service. Their IPL device burned my skin, and after promising a replacement, they canceled it and said they’d issue a refund. I’ve been chasing them for weeks, and they ke... Ver mais
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Leia as opiniões dos outros
As I aged my mustache grew lol really didn’t want to shave but did a few times and plucking is too painful. Purchased this to give it a try. Have been doing every other day for 6 weeks now, am pleased... Ver mais
A empresa respondeu
5MINSKIN ELECTRIC DERMAPLANING TOOL + FREE HAIR IDENTIFIER SPRAY - 50% OFF NEW YEAR SALE. This is what they advertised. All I recieved was the dermaplaning tool. When I emailed I was told due to hig... Ver mais
A empresa respondeu
I gave 5 stars for their excellent customer service. Julietta was so very helpful and quick to respond to the issue I had regarding being short shipped the blades for the device. She always followed... Ver mais
Informações sobre a empresa
Escrito pela empresa
Permanent Hair Removal: Noticeable reduction is seen within a couple uses, & full results after less than 12 uses. Works for Everyone: Completely safe on all skin tones & hair colors. Works by removing blonde & dark hair at the root via the pigment, so 5minskin cannot eliminate grey hairs. Once Per Week: Full-body laser hair removal sessions are done in just 5-10 minutes, once per week. Save Money: Never make a hair removal appointment again. No replacements or refills needed. Convenient: Anyone can use the 5minSkin handset safely from head to toe including upper lip, chin, underarms, legs, arms, and bikini area. Fast & Easy: So easy to use you can treat any body part in minutes. Safe & Painless: 5minSkin's clinical grade handset is safe for at-home laser hair removal, giving you lasting smooth results - when treating close to the eyes we recommend using the provided eye protection.
Informações de contacto
Estados Unidos da América
- www.5minskin.com
3,0
Aceitável
386 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent and prompt service!!!!!!!
Excellent and prompt service!!!!!!!
I’ll write again after I have had a few months to see how well it works!!
27 de novembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Ivy,
Thanks a lot for your great review.
We appreciate you choosing 5minskin.
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
Kept in touch‼️
11 de novembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Pamela,
We appreciate your feedback!
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
stopped working very quickly and not support from the company
I bought the product 1 year a go, I used 1 every week for 2 months and, and them like 1 every tow weeks. The hair still there , it does not work well and in top of everything, now is not working! I contact the company, and they said that they will not fix it or replace! don't waist your money, buy something else.
11 de novembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Alexandra,
We are sorry to hear about your experience.
We have checked your case and we can confirm that as per company's policy, the 1-year guarantee has already passed for you. Unfortunately, it is no longer eligible for a refund or replacement.
Even though your money-back guarantee expired you can reach out to our support at hello@5minskinipl.com
Our phone number: +1 (888)-860-1504
Sincerely,
5MinSkin Team
I will always recommend this company to…
I will always recommend this company to others. They have been very supportive throughout the whole process. Customer service is quick at responding to any concerns and will do everything they can to make sure you are satisfied with their product and their service.
8 de novembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Louise,
Thanks a lot for your great review.
We appreciate you choosing 5minskin.
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
NOT FOR EVERYONE
I received the producproduct. Immediately began to read the instructions. According to the instructions, this product does not work on dark tone skin or gray hair. I emailed the company and the are charging me a restock fee. I never used the product because of their instructions. I was advised it would take 3 weeks for a refund minus a restock fee. Darker skin and gray haired people BEWARE.
4 de novembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Chris,
Thanks for the time you took to share your feedback.
Please note that there is a chart available for everyone on our website so you can check the compatibility with our devices.
As soon as our warehouse team has confirmed receipt we will issue your refund.
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
Doesn’t work and 10% restocking fee
Received the product several weeks after ordering. The device would not charge or turn on. When reaching out to the company to request returning the item, the company told me id have to pay a 10% restocking fee. Buyer beware of non working products and a 10% restocking fee!!
21 de outubro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Jen,
Thanks for the time you took to share your feedback.
According to checking our agent asked you to share evidence of the defective device, but you first refused. In case your device is defective as you mentioned, we will send you a replacement at no cost to you or a full refund.
Also, you can always email us at hello@5minskinipl.com or give us a call for a faster resolution at +1 (888)-860-1504
We hope to hear from you soon,
Kind regards,
5MinSkin Team
Save Your Time & Money
I was initially reluctant about the idea of trying any form of in-home laser treatment; I had begun the process in a proper med spa while living abroad but couldn't finish all my sessions before having to leave. I know that my darker skin typically needs a special laser type (YG) BUT I saw an add for 5min Skin that SPECIFICALLY said it could work on my complexion, photos included... Totally false. Even though I saw no results in the first few weeks, I still continued through the full treatment time. No results. Not a single hair lost :( No customer service, shameless response on social media... I feel like I just threw $150 in the trash.
22 de setembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Taylor,
We are sorry to hear that the IPL device did not work for you
Even though your money-back guarantee expired you can reach out to our support at hello@5minskinipl.com
Our phone number: +1 (888)-860-1504
Our agents are happy to support you with any advice and tips to make better use of your IPL device.
We look forward to hearing from you.
Sincerely,
5MinSkin Team
Amazing Customer Service.
Extremely pleased with the customer service!
I placed my order and was offered a $20 discount which I thought was automatically applied. My mistake, I did not enter the code.
One day later I decided to email the company to try and recover my $20. Within 24 hours of my request, 5minskin had contacted their accounting department and the $20 was immediately refunded.
I am amazed how quickly they fixed my error.
Kudos to 5mskin!
Regards, Simon. Canada.
27 de outubro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Simon,
Thanks a lot for your great review.
We appreciate your feedback!
We are happy to have you as our customer.
Sincerely,
5MinSkin Team
i had non stop issues with the machine…
i had non stop issues with the machine they sent me. it turns out it was defenctive and i couldn't get it to hold a charge. would hit the 1 bar and then go no further. Jay kept trying to help me and this wonderful company is sending me a new one that will work. thank you!!
30 de outubro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Lara,
Thanks a lot for your great review.
We appreciate you choosing 5minskin.
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
Fabulous customer service
I sent an email with a question. Question answered within a couple of hours.
The next day I received a call from the help center to follow up and make sure I had no other questions.
Product delivered on delivery date.
This company has been outstanding!!
23 de outubro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Diann,
Thanks a lot for taking your time and posting such a great review. We highly value your opinion.
We are happy to have you as our customer.
Sincerely,
5MinSkin Team
Bought this for my wife
Bought this for my wife. If you have fair skin and light hair this device is not for you. Thing is, you don't find this out until you actually buy the thing. Refund? Forget it.
19 de agosto de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear John,
It's a pity that despite our request you refused to provide any information related to the specific order you claim to have placed with us.
We would like to mention that our web page displays a skin/hair chart which we encourage all customers to check before placing an order.
In case you decide to cooperate and further look into the matter you mentioned, please contact our support and we will help you get a resolution.
Customer service could be best but it's good company
Update:
After a long wait, the product arrived. It is true that communication with the customer could be more assertive; it is also true that there it was communication.
The package was late but finally 2 of these are arrived, this makes me think that there was a problem with the delivery. I informed them that I had received the item twice and they offered me to keep both. So we were all happy. I will soon update on the use of the product.
3 de setembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear David,
Thanks for the time you took to share your feedback.
Our agent responded to your concern via email.
You may want to check your spam folder because emails may land there
Your order has shipped,and is currently In-Transit.
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
Great customer service/care
I was quite literally shocked at the wonderful customer service I received! Expedient response and a satisfied outcome. Thx 5MinSkin! Customer for life. No I'm not being paid for this review and I'm a paying customer.
18 de setembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Deborah,
Thanks a lot for your great review.
We appreciate you choosing 5minskin.
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
Apparaat doet niet wat het beloofd
Apparaat doet niet wat het beloofd. Netjes 2x per week gebruikt maar geen enkel resultaat. Los contact in het adapter dus gaat pas aan na meerdere keren schudden.
E-Mailadres niet bestelbaar. Oppassen als je denkt koperbescherming via PayPal te kunnen krijgen, is hier dus mislukt.
Dacht hiermee veilig te handelen maar helaas.
13 de setembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Diana,
Thank you for taking the time to share your feedback regarding your experience with our IPL treatment.
We would appreciate the opportunity to discuss your experience further and see how we can address your concerns. Please feel free to reach out to us directly to our support so that we can help resolve this matter.
You can always email us at hello@5minskinipl.com or give us a call for a faster resolution at +1 (888)-860-1504
We look forward to hearing from you.
Sincerely,
5MinSkin Team
No answer to emails
My device stopped working after a few months despite sending emails to the addresses provided all I get back is a bounced email so those emails no longer exist - they’ve got my money and I’ve got a useless product
Thank you for your reply but I've checked and there are no emails in spam or junk from 5minskin or anyone else in relation to emails regarding the device
that is not working
So do you have any other suggestions as to how I may send it back and get a refund?
2 de setembro de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Carol,
Thanks for the time you took to share your feedback.
As per checking our agent kindly asked you to share evidence of the defective device.
Our agent responded to your concern via email.
In case your device is defective as you mentioned, we will send you a replacement at no cost to you or a full refund.
You may want to check your spam folder because emails may land there
We look forward to hearing from you.
Sincerely,
5MinSkin Team
Waiting for refund forever
Return product a few weeks ago and still haven't received my money back. Couldn't use this cuz my hair are blonde. Reading the instructions I realized & sent it back unused. Still no refund.
15 de agosto de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Joanne,
Please accept our apologies for your unpleasant experience.
We checked your order and we can confirm that a refund was issued to you.
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
Misleading claim because not suitable…
Misleading claim because not suitable for aged white hair.
30 de julho de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Maddy,
Thank you for taking the time to share your feedback regarding your experience with our IPL treatment.
We would appreciate the opportunity to discuss your experience further and see how we can address your concerns. Please feel free to reach out to us directly to our support so that we can help resolve this matter.
You can always email us at hello@5minskinipl.com or give us a call for a faster resolution at +1 (888)-860-1504
We look forward to hearing from you.
Sincerely,
5MinSkin Team
Very creative and customer oriented
Very creative and customer oriented. These guys offer efficient and timely support
30 de agosto de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Linda,
Thank you so much for your wonderful review!. We appreciate you choosing 5minskin.
We are happy to have you as our customer.
Sincerely,
5MinSkin Team
Refund
I have checked my records and have not received the refund. Please check and send me the refund.
Twillia Cotrone
11 de agosto de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear Twillia,
Please accept our apologies for your unpleasant experience.
We checked your order and we can confirm that a refund was issued to you.
Should you have any additional questions, we are happy to assist you.
Kind regards,
5MinSkin
This product works, not like another brand I tried.
This product works. I have another brand of laser hair removal and it didn't seem to work so I ordered this one. Great product. My wife wants me to remove all the hair from my neck done. My legs are almost completely hairless, along with my arms and underarms. I need more time for my chest hair but it's starting to work. Very happy with my 5MinSkin Laser. And it's extremely easy to use.
22 de agosto de 2024
Opinião espontânea
Resposta da 5MinSkin
Dear David,
Thanks a lot for your great review. We appreciate you choosing 5minskin.
We are happy to have you as our customer.
Sincerely,
5MinSkin Team
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