5poundstuff.com Opiniões 8270

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Cancelled order. I have given two star because I have been given an automatic refund. However I don't expect an item advertised, that I can purchase to be put of stock, particularly after receiving a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I wish other on line shopping was as pleasant as it is with 5poundstuff.Nice items of good quality at remarkably low prices.Excellent communication and very fast no messing delivery.What more could on... Ver mais

Classificada 5 em 5 estrelas

Great website with not only a large selection of items, but also at incredible prices too. I was delighted with my purchase and loved everything. Just one pair of jeans too big and I emailed Ol... Ver mais

Classificada 5 em 5 estrelas

I was a first time buyer and I ordered 4 white polo tops and two unfortunately come with marks on. I emailed the customer email address and received a response very quickly that asked if I wanted a re... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de descontos
  2. Loja de bricolage, casa e jardim
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

5poundstuff is your online shopping destination for latest fashion clothing and accessories at bargain prices. We firmly believe that exceptional quality shouldn’t cost the earth. We take great pride in offering thousands of customers the items they love for less, with absolutely no compromise on quality or style. We source the world to bring you everything you could possibly imagine, for amazingly low prices. We pride ourselves in offering exceptional customer quality and staying one step ahead of trends, meaning you can get the look you love for less. Because we work immensely hard to frequently bring you the best for less, our website is updated on a daily basis to ensure it is continuously stocked with hidden gems you won’t be able to resist getting your hands on. Keep your eyes peeled on our social media platforms and check our site daily for announcements on our latest arrivals.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

8 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 93% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

It's obvious #5poundstuff do not want…



It's obvious #5poundstuff do not want to take responsibility for their mistakes by sending mixed match sizes.

After my review here I was contacted by 5poundstuff to resend my order details and again after sending they choose to ignore my email again and they are here playing politics.

I GAVE UP!!!!!!

2 de março de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Cancelled order

Cancelled order. I have given two star because I have been given an automatic refund. However I don't expect an item advertised, that I can purchase to be put of stock, particularly after receiving a ready for dispatch email. I needed this item for a specific date and have had to run around last minute to find an alternative. I received a refund before a notification email and there wasn't as much as an apology within the email. Last time I will be ordering for here

11 de março de 2026
Opinião espontânea
logótipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi Sam,
We’re really sorry for the inconvenience and frustration caused by the cancellation of your order. We completely understand how disappointing it is to receive a dispatch confirmation and then find out the item is out of stock — especially when you needed it for a specific date.

This situation fell short of the experience we aim to provide, and we sincerely apologize for the lack of timely communication and for not including an apology in the initial refund notification. Your feedback has been shared with our team so we can improve our stock management and customer communication processes to prevent this from happening again.

We truly value your support and would appreciate the opportunity to serve you better in the future. If there is anything we can do to assist you now, please feel free to reach out to us directly.

Kind regards,

Classificada 1 em 5 estrelas

Didn't receive parcel and getting…

Didn't receive parcel and getting called lier by customer service not my fault issue with Yodel not doing delivery

6 de março de 2026
Opinião espontânea
logótipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi Paul,

We are very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused. Not receiving your parcel is already upsetting, and we are especially concerned to hear that you felt you were not treated respectfully by our customer service team. This is not the level of service we aim to provide.

Please be assured that we take your feedback seriously. We are currently reviewing the delivery issue with the courier and also looking into the communication you received so we can address this internally and prevent similar situations in the future.

We would really appreciate the opportunity to resolve this for you. Please contact us directly with your order details so we can investigate further and arrange a suitable solution as quickly as possible.

Thank you for bringing this to our attention, and once again, we are truly sorry for the inconvenience caused.

Kind regards,

Classificada 1 em 5 estrelas

Won't be using again I ordered M and…

Won't be using again I ordered M and they sent me L so I can't use them as to big and to return I have to pay postage on their mishap like how is that right when I paid for all of it for them to send wrong size then I have to pay again

1 de fevereiro de 2026
Opinião espontânea
logótipo da 5poundstuff.com

Resposta da 5poundstuff.com

Hi

We’re really sorry to hear about your experience — this is absolutely not the standard we aim to provide.

If you ordered a Medium and received a Large, that is clearly our mistake, and you should not be responsible for covering return postage in that situation. We completely understand your frustration, especially after paying in full and then being asked to pay again due to an error on our side.

Please contact our support team directly at info@5poundstuff.com with your order number so we can resolve this immediately. We’ll arrange the correct size to be sent out and make sure the return process is handled properly without additional cost to you.

We truly value your feedback, and we’d appreciate the opportunity to put this right.

Classificada 3 em 5 estrelas

Order …

Had a little bit of a bad experience they are usually quite good but order a few items but 2 products never arrived were told they were delivered by not recieving nothing contact company were told them item out of stock not informed at time of order so refunded both items that were missing.

26 de janeiro de 2026
Classificada 5 em 5 estrelas

missing item's

I have purchased three separate orders from this on line store , the first two were fine , the third order was was missing item's , I contacted them via their on line chat , had a reply the next day to say the missing item's where being sent out , received a parcel two day's later , but I was still missing part of my order , I contacted them again , to say I was still missing item's , received a quick response , and I received my missing item's two day's later , so customer service is excellent sorting out any problems you may have very quickly , I highly recommend this site , good quality products at fair prices .

9 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Good Quality throws

I ordered three throws on Thursday evening and recieved them on Saturday. They are as good as the ones I bought for three times the price. They've washed well too. Very pleased

10 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Products were so cheap that I thought…

Products were so cheap that I thought they would end up a waste of money, but because they were so reasonably priced that I took a chance, and I'm SO glad I did the garments were all the correct size, and I'm a xxl so it's important that the sizes are on point, and they were but also they were the same quality of other comparable goods that I have paid almost twice as much for. Very happy and I would recommend this company to anyone...

29 de dezembro de 2025
Classificada 5 em 5 estrelas

Excellent customer service.

Delivered quickly , one item was missing, not sure if the bag was damaged in transit. Contacted customer service who were very helpful especially Oliver, the item was added to my next order at my request and arrived safely the next day. Would thoroughly recommend, the communication was excellent.

22 de dezembro de 2025
Opinião espontânea

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