97th Vintage Opiniões 

Resposta da 97th Vintage

30/01/2026

Cheers George!

Resposta da 97th Vintage

30/01/2026

Thank you Rene! :-)

Resposta da 97th Vintage

30/01/2026

Thanks Jordan!

Resposta da 97th Vintage

30/01/2026

Thanks Callum!

Resposta da 97th Vintage

5/01/2026

Hi India,

I’m sorry to hear that you were disappointed with your experience, and I’d like to clarify what happened for full transparency.

On December 29th, I received an email from Julie Wilkinson regarding the item referenced in your review. I immediately apologised for missing the minor defects and confirmed that a return was absolutely fine. I then provided full return instructions, including how to send the item back for a refund.

Later that same day, Julie replied to explain that the swing tag had been removed, as the item was intended as a Christmas gift. As clearly stated in our returns policy (and noted on the swing tag itself) items must have the swing tag attached to be eligible for a refund. Once the tag is removed, we’re unable to issue a refund, as we cannot verify whether damage occurred after purchase.

That said, despite the refund no longer being valid, I offered a return for store credit as a goodwill gesture. Unfortunately, this offer was not accepted, and I did not receive any further response to my email.

I take great pride in my small business and my customer service. All customer emails are responded to by me within 24 hours, and all orders are fulfilled within 24 hours of purchase (Monday to Friday). Looking at your order form, you placed an order with us on December 17th, and it was delivered successfully the following day by Royal Mail. At no point was there a delay or lack of communication on my part.

While I understand that store credit may not have been the preferred outcome, I respectfully disagree with the claims of poor customer service. I did everything possible to resolve the situation fairly and professionally, within the boundaries of our returns policy.

As a small business run independently, feedback like this is disheartening when it does not accurately reflect the service provided. I remain committed to delivering high standards of customer care and handling issues promptly and transparently.

Jordan @ 97th Vintage

Resposta da 97th Vintage

15/12/2025

Hi Volieslav,

I am very sorry to hear that you were disappointed with your experience shopping with my small business, and I would like to clarify the situation.

As confirmed in our email correspondence on December 3rd, the jacket was sold in very good condition with no defects noted at the time of sale, including a fully functioning zipper. The item was inspected prior to dispatch and was not sold with any damage.

In your initial email received on December 3rd, you confirmed that the jacket was worn after delivery. Unfortunately, we are unable to accept liability for any damage or defects that occur after an item has been delivered and worn, as it was not sold in that condition. For this reason, we cannot be held responsible for the zipper issue that you have mentioned.

I also want to highlight that all emails were responded to within 24 hours and delivery was completed ahead of schedule. The only concern raised occurred after the jacket had been worn.

While I totally understand your frustration, I feel that a 1 star review does not fairly reflect the service provided or the condition in which the item was sold. As a small business, my team and I work hard to ensure full transparency when it comes to the condition of our preloved items, prompt communication, and timely delivery, and we believe these standards were met in this transaction.

I have followed up with you via email to better understand how you would like us to proceed. We are happy to continue the conversation there and take things from that point.

Best,
Jordan @ 97th Vintage

Resposta da 97th Vintage

26/11/2025

Thank you :)

Resposta da 97th Vintage

14/09/2025

Thanks Matteo!

Resposta da 97th Vintage

14/09/2025

Thanks buddy!

Resposta da 97th Vintage

14/09/2025

Nice purchase, thanks bud!

Resposta da 97th Vintage

14/09/2025

Big up, thank you Tom!

Resposta da 97th Vintage

14/09/2025

Thank you for taking the time to leave us a review.

Resposta da 97th Vintage

23/07/2025

Hi Zunash,

We’re sorry to hear you were dissatisfied with your experience, and we wanted to take a moment to address your concerns directly.

After carefully reviewing your order and our previous communication, we’d like to clarify that the item you purchased was confirmed to be 100% authentic. We take great pride in ensuring all our products meet strict quality and authenticity standards.

In good faith and with customer satisfaction in mind, we offered you the opportunity to return the item for a full refund. However, we noted that you ultimately decided not to proceed with the return.

While we respect your opinion, we wanted to ensure the full context was shared. If there’s anything else we can do to assist you or if you have further concerns, please don’t hesitate to reach out to us directly on info@97thvintage.com

Thank you,
Team 97th Vintage

Resposta da 97th Vintage

15/07/2025

Thanks Dennis!

Resposta da 97th Vintage

15/07/2025

Thanks Jonathan!

Resposta da 97th Vintage

15/07/2025

Thanks Sam!