Leggings are fine in themselves, good pockets, good fit. But the fit is helped by a tie cord which cuts straight across the V-shaped fabric across the tummy and, unbacked by fabric, cuts in whenever y... Ver mais
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Leia as opiniões dos outros
So pleased with Endurasoft Quarter zip limeade top. Lovely colour and wonderful material. Great quality lovely to wear gets compliments!! True to size. I already have the beige. ACAI is Always easy... Ver mais
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I really like Acai products, I have skinny thermal trousers, skinny trousers a gillet, coat and tops. Really high quality products, true to size. I work out side to quality is important. The deliv... Ver mais
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Item arrived promptly and colour and style exactly as presented on line. Having read the reviews, and being 10/12 I ordered the 10. It fits well allowing ample room for extra layers. It is comfortabl... Ver mais
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Informações sobre a empresa
- Loja de moda feminina
- Loja de roupa
- Loja de acessórios de moda
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupas de exterior
Escrito pela empresa
Made for Adventure. Shaped for Women. ACAI Outdoorwear was born from a vision to create a female-focused outdoor brand that supports women to get into nature. Our collection of inclusively sized performance wear is made specifically for the female form, helping women look and feel great, but without sacrificing functionality for style. Every garment is carefully designed to stand up to the wear and tear of the natural elements and fabrics are carefully selected to have the lowest environmental impact. We’re on a mission to change the landscape of women’s hiking, not just through clothes, but also through community, and this is why we created our ‘Outdoorsing Club’, inspiring women across the UK to experience new adventures with free organised hikes and events.
Informações de contacto
Unit 10 Holland Park, Factory Road, CH5 2QJ, Sandycroft, Reino Unido
- 01244956868
- team@acaioutdoorwear.com
- www.acaiactivewear.com
4,0
Bom
3 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Awkward tie cord. Exchanges not allowed
Leggings are fine in themselves, good pockets, good fit. But the fit is helped by a tie cord which cuts straight across the V-shaped fabric across the tummy and, unbacked by fabric, cuts in whenever you sit down. Also, only once you place the order you’re told that they ‘don’t do exchanges’ so basically you’re stuck with your purchase. Beware.
15 de abril de 2026
Opinião espontânea
No Refunds being issued
I would like to say how much I like Acai clothing and how quick the deliveries are, but I’ve sent 2 items back and no sign of refunds. One item it’s been 3 weeks and the other nearly 2 weeks. Nobody should be waiting this long. This needs to be looked at as it’s not good enough. I’m also getting concerned about all the other complaints about not receiving refunds for over a month now and by law you should receive them in 14 days as pointed out by another review.
27 de março de 2026
Opinião espontânea
No refund
I returned goods worth more than £200 to Açai which they received on 16 March .. over a month and no refund yet despite my emails to them. I will pursue the debt via the small claims court. I recommend you do not order from this company.
18 de abril de 2026
Opinião espontânea
Quickly delivered
Quickly delivered. My experience of customer service is excellent.
31 de março de 2026
I have been waiting for a refund now…
I have been waiting for a refund now for over a month - so already contravening the gov.uk website rules on "distance selling" ie 14 days for a refund. I have messaged twice and they just send an automated message that they are experiencing high volumes of customer enquiries. I have never put a bad review on for a company before and fully understand how much damage it can cause - your products are incredible but please sort out the refund process
17 de abril de 2026
Opinião espontânea
Resposta da ACAI Outdoorwear
Hi Helen,
I am incredibly sorry that we have left you in this position. It is painful to hear that despite loving our "incredible" products, the delay in your refund has pushed you to write your first-ever negative review. You are absolutely right to hold us to the standard 14-day turnaround, and waiting over a month with only automated replies is not the service you deserve.
I want to turn this experience around for you immediately so we can get back to being a brand you trust.
To resolve this right now:
Priority Refund Trace:. I will bypass the automated queue, manually locate your return in our warehouse, and ensure the refund is triggered by our finance team immediately.
Investigating the Silence: I will look into why your two previous messages were caught in the "high volume" backlog and ensure you receive a direct, personal update once the funds are released.
We apologise for any inconvenience caused by this delay. If there is anything else we can help with please let us know.
Kind regards,
Team ACAI
Fantastic top
Fantastic top, an amazing colour, everyone stops me to say this.
It’s sooo soft
Stylish
Easy to wear
I love this top
17 de abril de 2026
Resposta da ACAI Outdoorwear
Hi Patsy,
That is so wonderful to hear! There is no better feeling than wearing something that makes you feel stylish and comfortable, especially when it’s an amazing colour that turns heads on the trail.
We are thrilled that you’re loving the softness of the material; we put a lot of work into finding fabrics that feel great against the skin while still being practical for outdoor adventures. It sounds like it has become an instant favourite in your wardrobe!
Kind regards,
Team ACAI
Resposta da ACAI Outdoorwear
Hi Liz,
That is fantastic to hear! We aim to get our gear to you as quickly as possible so you can spend less time waiting and more time outdoors.
It’s also great to know that the quality has met your expectations—we design everything to be a long-lasting investment for your adventures.
Kind regards,
Team ACAI
I am so happy with my purchase of my…
I am so happy with my purchase of my jumper and waterproof trousers. They both fit me perfectly and you can tell that it’s well made with quality fabric too.
4 de abril de 2026
Resposta da ACAI Outdoorwear
Hi Samantha,
That is so wonderful to hear! We are thrilled that both your jumper and waterproof trousers hit the mark with a perfect fit right out of the box.
There’s nothing like the peace of mind that comes with quality fabric when you're heading outdoors—knowing you're well-protected makes the adventure so much better. It sounds like you've found the perfect combination for staying both stylish and dry!
Kind regards,
Team ACAI
Great quality goods & price with…
Great quality goods & price with excellent delivery service.
5 de abril de 2026
Resposta da ACAI Outdoorwear
Hi Christine,
That is fantastic to hear! We are so glad we could hit the "trifecta" for you—quality, price, and speedy delivery.
It’s our goal to make sure you get high-performance gear without the wait, so knowing the service was excellent really makes our day.
Kind regards,
Team ACAI
No refund
See the review below I’ve copied and pasted this from another customer as it’s a mirror as to what has happened to me ! I sent an item back in March I’m now past the 20 days advised on their website .
If you order from this company and the item doesn’t fit expect to wait over a month to get a refund back and no response from email correspondence terrible experience and still waiting for a refund.
‘ According to the Consumer Contracts Regulations 2013, when buying goods or services online, by telephone, or by mail order, traders must refund you within 14 calendar days of receiving the goods back, or 14 days of being told you are cancelling the order if they are not collecting the goods.’
15 de abril de 2026
Opinião espontânea
Resposta da ACAI Outdoorwear
Hi Rachel,
Many thanks for getting in touch.
We are very sorry to hear that your refund is still outstanding, and we apologise for this.
We have requested that our Accounts Team address this immediately. Once confirmed please allow 3-5 days for it to reach your account.
We apologise for any inconvenience caused by this delay. If there is anything else we can help with please let us know.
Kind regards,
Team ACAI
Oh my gosh where to start
Oh my gosh where to start, the returns process is horrific. I’m starting to wonder if there is a cash flow problem with them. I’m wondering if I’m ever going to get my refunds. I’ve had to go to my bank now after 5 e-mails have gone unanswered. This is for refunds dating back to February!!!!
23 de fevereiro de 2026
Opinião espontânea
Resposta da ACAI Outdoorwear
Hi Juliet,
Many thanks for getting in touch.
We are very sorry to hear that your refund is still outstanding, and we apologise for this.
We have requested that our Accounts Team address this immediately. Once confirmed please allow 3-5 days for it to reach your account.
We apologise for any inconvenience caused by this delay. If there is anything else we can help with please let us know.
Kind regards,
Team ACAI
Resposta da ACAI Outdoorwear
Hi Kate,
That is so wonderful to hear! We are thrilled that you’re loving your new jacket.
There’s nothing quite like finding that perfect outer layer that looks great and performs even better. We hope it keeps you comfortable on all your upcoming adventures!
Kind regards,
Team ACAI
Fed up waiting for a refund
Fed up waiting for a refund. Always slow, always have to email and chase. Have already posted on here about this and replied saying it was being dealt with. Obviously not. I need the refund back on to a credit note that will expire soon. So I will lose the money if they continue to delay. Their founder Kasia Bromley has a mega brag insta page about her wonderful life, I wish she'd spend more time sorting out her company's refund process
23 de março de 2026
Opinião espontânea
Resposta da ACAI Outdoorwear
Hi,
Many thanks for leaving your review.
I am incredibly sorry to hear this, and I completely understand why you’re reaching the end of your tether. It is unacceptable that you have to chase your own money, especially with the added pressure of an expiring credit card.
Please provide your order number and the last 4 digits of the credit card in question. I will flag this as an "urgent financial risk" to the management team to bypass the standard queue.
If your card expires before the refund lands, don't worry—most banks still route refunds to the replacement card linked to the same account. However, we want to avoid that complication entirely by getting it done now.
I am escalating this to our Customer Experience Manager to investigate why your previous posts and emails weren't properly actioned. This shouldn't have slipped through the cracks twice.
Kind regards,
Team ACAI
Fabulous clothing
Fabulous clothing. Comfortable and warm. It was ideal for Norway.
Will buy again rather than my usual equestrian brands
29 de março de 2026
Resposta da ACAI Outdoorwear
Hi Jacqui,
That is so wonderful to hear! Norway is the ultimate testing ground for our gear, so knowing you stayed warm and comfortable in those conditions is the best feedback we could ask for.
We are also thrilled to hear we’ve managed to win you over from your usual equestrian brands. We aim to design our pieces with that same durability and freedom of movement, but with a technical outdoor edge, so it’s great to know they hit the mark for you.
Kind regards,
Team ACAI
Great leggings
4 de abril de 2026
Resposta da ACAI Outdoorwear
Hi there,
That is fantastic to hear! We are so glad you’re loving them.
Our leggings are designed to move with you, whether you're out on a trail or just going about your day, so it’s great to know they’ve hit the mark for you.
Kind regards,
Team ACAI
Stylish outdoor clothing
High quality, good fit and stylish outdoor clothing.
Really love the leggings and fleece.
28 de março de 2026
Resposta da ACAI Outdoorwear
Hi Stevie,
It is so wonderful to hear that you are loving your new leggings and fleece! We aim to blend style with high-performance gear, so knowing they hit the mark on quality and fit for you is the best feedback we could ask for.
I’ll be sure to share your kind words with the design team—they love hearing when their hard work makes a difference on someone’s outdoor adventures.
Kind regards,
Team ACAI
Still no refund after a month
Following up on a review I left last week. Acai responded and told me to email again with a subject they specified and they would sort the refund. I did this, it is now a week later and I still haven’t received my refund. I emailed again and got a reply apologising again and assured me I would receive my refund today. I have still not received it. Acai have now had my returned item for a month. Acai can you just be honest and tell me when you will refund me, I’m not going to forget about it and I will seek legal advice.
14 de abril de 2026
Opinião espontânea
Resposta da ACAI Outdoorwear
Hi Hayley,
I am so very sorry to hear that your refund is still outstanding.
This is completely unacceptable and not the experience we want for you. Since our previous attempts to resolve this failed, please use the subject line 'TP REVIEW - URGENT' in an email with your order number.
I am standing by to flag this for an immediate manual refund the moment it hits our inbox.
Kind regards,
Team ACAI
Garment did not fit so returned
Garment did not fit so returned - now been over seven weeks and no response from AÇAI and no money returned. Will not be buying again from them.
28 de fevereiro de 2026
Resposta da ACAI Outdoorwear
Hi Jane,
Many thanks for getting in touch.
We are very sorry to hear that your refund is still outstanding, and we apologise for this.
We have requested that our Accounts Team address this immediately. Once confirmed please allow 3-5 days for it to reach your account.
We apologise for any inconvenience caused by this delay. If there is anything else we can help with please let us know.
Kind regards,
Team ACAI
STILL WAITING FOR A REFUND WEEKS LATER!!
If you order from this company and the item doesn’t fit expect to wait over a month to get a refund back and no response from email correspondence terrible experience and still waiting for a refund.
‘ According to the Consumer Contracts Regulations 2013, when buying goods or services online, by telephone, or by mail order, traders must refund you within 14 calendar days of receiving the goods back, or 14 days of being told you are cancelling the order if they are not collecting the goods.’
Not a happy customer!!!!
14 de abril de 2026
Opinião espontânea
Resposta da ACAI Outdoorwear
Hi there,
I am so very sorry to hear that your refund is still outstanding.
This is completely unacceptable and not the experience we want for you.
Since our previous attempts to resolve this failed, please use the subject line 'TP REVIEW - URGENT' in an email with your order number.
I am standing by to flag this for an immediate manual refund the moment it hits our inbox.
Kind regards,
Team ACAI
Very well made clothes but sizing isn't…
Very well made clothes but sizing isn't dependable enough. Also please do more petites please!
3 de abril de 2026
Resposta da ACAI Outdoorwear
Hi Trudy,
It is great to hear that you're a fan of the quality and craftsmanship of our clothes! We take a lot of pride in how our gear is made, so that really means a lot.
However, I completely hear you on the sizing consistency and the need for more Petite options. We want our clothes to fit perfectly the first time you put them on, and it’s clear we have some work to do there.
To help us get this right:
Sizing Feedback: I’m passing your comments directly to our design and production teams. Knowing exactly where the sizing feels "off" helps us tighten up those measurements for future collections.
Petite Range: We are constantly looking to expand our inclusive sizing. I will share your request for more Petite-specific styles with our buying team—the more we hear this from our community, the faster we can make it happen!
Kind regards,
Team ACAI
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