The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoKingsbury Road, Kingsbury Trading Estate, B24 9PP Birmingham, Erdington, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I recently had to arrange last minute house storage for my elderly mother after her house purchase fell through the day before moving house. Dean and his supervisor (whose name sadly escapes me) a... Ver mais
A empresa respondeu
Craig was super friendly and helpful. He showed us a selection of rooms as per our requirements and found one that met our needs. His customer service was great and his patience and helpful nature did... Ver mais
A empresa respondeu
Staff at Erdington unit are very friendly and helpful, taking the items there is very easy
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Informações de contacto
Kingsbury Road, Kingsbury Trading Estate, B24 9PP, Birmingham, Erdington, Reino Unido
4,3
Excelente
23 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 91% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The team here have been fantastic
The team here have been fantastic. Craig and Dean were especially helpful when I needed an additional unit—nothing was too much trouble. The units themselves are clean, secure, and easy to access. I’d highly recommend them to anyone looking for reliable storage. Well done to you all.
7 de abril de 2026
Resposta da Access Self Storage - Birmingham Erdington
Hi Simon,
Thank you so much for this glowing 5-star review of our Erdington storage facility. It's fantastic to hear that you had such a great experience storing with us, and that our staff and services held up to that same standard. We really appreciate your recommendation and we look forward to assisting your future storage needs.
Best,
Access Self Storage
Staff at Erdington unit are very…
Staff at Erdington unit are very friendly and helpful, taking the items there is very easy
6 de abril de 2026
Resposta da Access Self Storage - Birmingham Erdington
Thank you for your kind feedback.
We are delighted to hear that the team at our Erdington store were friendly and helpful, and that you found it easy to bring your items into storage. Making the process smooth and convenient is exactly what we aim for.
We truly appreciate you taking the time to share your experience.
Excellent service very attentive to my…needs
Excellent service very attentive to my needs.
29 de março de 2026
Resposta da Access Self Storage - Birmingham Erdington
Thank you for your kind feedback, Robert.
We are delighted to hear that you received excellent service and that the team were attentive to your needs. Providing a supportive and customer focused experience is always our priority.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Ive had a storage unit in Erdington…
Ive had a storage unit in Erdington since September 2025. Originally I was given a 6 month discount to price match and offer made elsewhere, however the manager had charged me the full price instead of the agreed discount, so he extended my discount period which should have covered me until June 2026. This was confirmed via email.
I received an email in February to advise me that the full price will be going up in March, so I went into the unit to confirm with the manager, who advised me they would not be able to honor the agreed extension of June.
I explained in that case then I would be due a partial refund of 1 month as he had overcharged me in the original 6 month period and I agreed not to refund, based on the extension period alone.
After some back and forth he advised he would be able to extend it until April, and then the unit would be charged full price from May.
Today I have noticed that I have been charged the full amount instead of the still promised discounted amount.
The majority of the staff are really lovely, unfortunately the manager Dean does not seem competent and doesn't keep agreements that he has made. Most the time he doesn't actually seem aware of what hes actually agreed to. Definitely don't think the manager is as professional as he should be, which lets this unit down.
10 de março de 2026
Opinião espontânea
Resposta da Access Self Storage - Birmingham Erdington
Hi Ellie,
Thank you for explaining everything so clearly.
We are very sorry for the confusion and frustration this has caused. We understand how important it is that agreed prices are honoured and applied correctly.
When you first signed up, the manager was still new in the role and unfortunately some administrative errors occurred while processes were still being settled. The confusion seems to have happened when you received a rent increase email and there was a misunderstanding about how this affected your extended discount.
Because your agreement was a unique arrangement, the discount needed to be manually reapplied, and this was missed. We can confirm that the refund you are owed is now being processed.
We have since put measures in place to make sure manual discount extensions are properly tracked so this does not happen again.
We are sorry again for the inconvenience this has caused and appreciate you bringing it to our attention.
Access Self Storage
Excellent staff very helpful was given…
Excellent staff very helpful was given small notice for my business to leave as the place we rented went into administration was very professional and understanding providing us units very quickly.
7 de fevereiro de 2026
Resposta da Access Self Storage - Birmingham Erdington
Hi Ricki,
Thank you for your feedback.
We are pleased to hear that the team were helpful, professional, and understanding, especially during a difficult and short notice situation. We are glad we could provide units quickly and support your business when it mattered.
We appreciate you taking the time to share your experience.
Access Self Storage
Very helpful
Really helpful service from Craig. We were unsure what size unit we needed and were shown different options. Very friendly, explained everything clearly and made the whole process very easy. Thanks!
29 de janeiro de 2026
Resposta da Access Self Storage - Birmingham Erdington
Hi Kay,
Thank you for the 5-star review! We are delighted that Craig provided a clear and friendly experience for you. Helping our customers find the right storage solution with ease is exactly what we strive for. We appreciate your business!
Access Self Storage
Martyn was great thanks for your help
24 de janeiro de 2026
Resposta da Access Self Storage - Birmingham Erdington
Hi Mark,
Thank you for your feedback.
We are delighted to hear that Martyn was so helpful. We will be sure to pass on your thanks to him, it will mean a lot.
We look forward to helping you again in the future.
Access Self Storage
Good, but needs a little extra.
I have used Access before, so I knew I would get good service. The staff have been friendly and helpful, as always. I would ask that the units be swept/cleaned before people move their stuff in please.
22 de janeiro de 2026
Resposta da Access Self Storage - Birmingham Erdington
Hi Anna,
A return customer! Music to our ears. We are glad to hear you received good service from the team and appreciate you raising the point about unit cleanliness, this is part of our move out procedures and we will kindly remind staff to see if this can be improved upon.
Thank you for choosing Access again!
Access Self Storage
Brilliant service
Brilliant service - really helpful team. Craig particularly supported what was quite a traumatic experience that caused our business to need storage at very short notice. Would thoroughly recommend.
18 de novembro de 2025
Resposta da Access Self Storage - Birmingham Erdington
Hi Sarah,
Thank you for sharing your experience. We’re so glad Craig and the team were able to support you during a stressful time and make things easier. Your recommendation means a lot to us.
Access Self Storage
Really friendly and efficient service
Really friendly and efficient service.
Would definitely use again and thoroughly recommend.
1 de outubro de 2025
Opinião espontânea
Resposta da Access Self Storage - Birmingham Erdington
Hi!
Thank you for your 5-star review. We’re so pleased you found our service both friendly and efficient. It’s wonderful to know you’d choose us again and recommend us to others — that really means a lot to the team.
Access Self Storage
Very warm welcome
Very warm welcome, so informative, easy to rent, done in twenty minutes.
26 de setembro de 2025
Resposta da Access Self Storage - Birmingham Erdington
Hi Zach,
We’re so pleased to hear you received such a warm welcome and found the process quick and easy. Thank you for sharing your experience.
Access Self Storage
Super easy process- helpful and friendly staff
Craig was super friendly and helpful. He showed us a selection of rooms as per our requirements and found one that met our needs. His customer service was great and his patience and helpful nature didn't go unnoticed. Thanks so much for making this a smooth and easy process.
12 de setembro de 2025
Resposta da Access Self Storage - Birmingham Erdington
Hi Hollie,
Thank you for sharing your experience. We’re delighted Craig was able to guide you through the options and ensure you found the right space. It’s wonderful to know his friendly and patient approach made everything feel so straightforward.
Access Self Storage
Resposta da Access Self Storage - Birmingham Erdington
Hi Jenny,
We’re glad the team were helpful and that everything was explained clearly. Thank you for your feedback.
Access Self Storage
last minute storage!
I recently had to arrange last minute house storage for my elderly mother after her house purchase fell through the day before moving house.
Dean and his supervisor (whose name sadly escapes me) at Access in Birmingham were amazing. So helpful and made a really stressful day so much easier. Thank you
3 de agosto de 2025
Resposta da Access Self Storage - Birmingham Erdington
Hi Aisling,
Thank you for sharing your experience! We’re so pleased Dean and his supervisor were able to make such a stressful situation easier for you and your mother. We’ll be sure to pass along your kind words to the Birmingham team — they’ll really appreciate hearing them.
Access Self Storage
Made feel welcome and team made me…
Made feel welcome and team made me understand everything.great service
3 de agosto de 2025
Resposta da Access Self Storage - Birmingham Erdington
Hi Stuart,
Thank you for your feedback! We’re glad our team made you feel welcome and clearly explained everything. Great to know you enjoyed the service!
Access Self Storage
Resposta da Access Self Storage - Birmingham Erdington
Hi,
Thank you for the kind words! We're so pleased to hear the team were friendly and helpful throughout your experience.
Access Self Storage
Whilst the staff practice good customer…
Whilst the staff practice good customer service, getting a refund when necessary was just
awful service. We'd explained that our drop in finances meant we couldnt afford the storage costs we'd planned for and asked for the reservation fee to be refunded, but it was clear we were never going to get it as they kept putting it off. 2 months later, in Feb 25, still no refund, we had to go to our bank who paid it back to us and then the bank took steps to claim it back from Access Erdington.
10 de dezembro de 2024
Opinião espontânea
Resposta da Access Self Storage - Birmingham Erdington
We sincerely apologize for the difficulty you experienced in receiving your refund. We completely understand how frustrating this must have been, especially given your circumstances, and we regret that we did not handle this matter as efficiently as we should have.
It was never our intention to cause you any inconvenience, and we take full responsibility for the delay. We are reviewing our internal processes to ensure this does not happen again in the future. Your feedback is invaluable, and we truly appreciate you bringing this to our attention.
Once again, we’re very sorry for the frustration this caused, and we appreciate your patience. If there is anything we can do to make things right, please don’t hesitate to reach out.
Access Self Storage
very friendly and efficient staff
very friendly and efficient staff. Craig went out of his way to show us around and how the set-up works. We are moving and have been back a few times for packaging material - the staff are engaged and the facility is clean
30 de março de 2024
Opinião espontânea
Resposta da Access Self Storage - Birmingham Erdington
Hi Colin,
Thank you for leaving us a 5-star review! We are glad that you found our staff to be friendly and efficient, just as we aim to be. I will be glad to pass your feedback on to the team, especially Craig!
We look forward to assisting your future storage needs.
Kind Regards,
Safia
Friendly staff
Friendly staff, easy access just what needed whilst moving home. I would highly recommend Access Self Storage.
15 de junho de 2023
Resposta da Access Self Storage - Birmingham Erdington
Hi Chris, thank you for taking the time to write your review. We pride ourselves on delivering exceptional service and your feedback is appreciated. Should you need storage again in the future please get in touch. Customer Service Team
Amazing service
We spoke with Michelle over the phone she was a great help and got us sorted. We then went into the Erdington branch and Mike made it even smoother and great customer service.
24 de março de 2023
Opinião espontânea
Resposta da Access Self Storage - Birmingham Erdington
Hi Jay, thank you for your glowing review. We are delighted that you had such a positive experience whilst storing with us. We will pass on your comments to the team. Should you need storage again in the future please get in touch. Customer Service Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.