I have bought a Kia Niro at Acorn and just finished the annual service and MOT there. The service is great, a full 3 mins video showing the underneath of the car with the engineer’s comment is amazing... Ver mais
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Really good in terms of contact and knowing their stuff about the cars. They were also helpful when it came to arranging delivery and pick up of the part exchange. Only downside was that at the... Ver mais
Another amazing visit. EML came on Lauren & Molly both fantastic ringing me with updates on the car. Engineer found the fault and fixed it within 24 hours. Thank you. Customer Service at Acorn kia C... Ver mais
Just wanted to say that Mitch at Acorn Kia, Burntwood has been exemplary in his assistance with my purchase. I dropped in on the off chance and it just so happened that he sourced the exact vehicle I... Ver mais
A empresa respondeu
Informações sobre a empresa
- Concessionário Kia
- Concessionário auto
- Serviço de leasing de carros
- Concessionário de veículos motorizados
- Concessionário de carros usados
Escrito pela empresa
More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, and MG including the New Kia Electric Range and New Electric Vans. We also represent the iconic Ford, Mitsubishi, Citroen & Suzuki brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.
Informações de contacto
Cannock Road, Chase Terrace, WS7 1JS, Burntwood, Reino Unido
- 01543685656
- customercare@acorn-group.co.uk
- www.acorn-group.co.uk
4,8
Excelente
4 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Very friendly
Very friendly, informative & not pushy. Talked through options & very honest at managing expectations. Happy to show us colours, makes & models.
19 de abril de 2026
Opinião espontânea
Very good experience
Really good in terms of contact and knowing their stuff about the cars. They were also helpful when it came to arranging delivery and pick up of the part exchange.
Only downside was that at the dealership itself, it was a little slow to get through. I'm sure once they're not working out of porta cabins this will improve.
Otherwise great.
18 de abril de 2026
Opinião espontânea
Great MOT and Annual Service
I have bought a Kia Niro at Acorn and just finished the annual service and MOT there. The service is great, a full 3 mins video showing the underneath of the car with the engineer’s comment is amazing. A courtesy car is requested at a reasonable price during the MOT and my car has been washed as well. Definitely I will recommend everyone going to Acorn for service.
15 de abril de 2026
Opinião espontânea
Excellent as always
Excellent as always. Made to feel as if you’re listened to and that your custom is important to all concerned as Acorn Crewe
16 de abril de 2026
Opinião espontânea
Another amazing visit
Another amazing visit. EML came on Lauren & Molly both fantastic ringing me with updates on the car. Engineer found the fault and fixed it within 24 hours. Thank you.
Customer Service at Acorn kia Crewe is excellent. I purchased the kia from this dealership and they have been brilliant.
16 de abril de 2026
Opinião espontânea
Helpful and caring
Called in twice looking to change my mobility car, not due for 2 weeks, found their mobility advisor, polite, friendly, professional and very helpful. To the extent that paperwork completed and will be submitted when due, to save me having to call back. highly recommended, having been to other dealers who were not as attentive or helpful when they found out it was a mobility vehicle
16 de abril de 2026
Opinião espontânea
No pressure sales reps
No pressure sales reps. Able to wander around looking at cars. When we chose one the rep Mike gave us all the information. The left us while we decided on the next step. Staff very helpful and pleasant. Bought the Kia Sportage.
15 de abril de 2026
Opinião espontânea
Very knowledgeable very professional…
Very knowledgeable very professional and courteous a really nice easy transaction well done!
31 de março de 2026
Opinião espontânea
Relates to acorn kia Macclesfield I am…
Relates to acorn kia Macclesfield I am disgusted this company sold a vehicle to my best friend who is 80+ years old took a deposit and then sold the vehicle to someone else and saying "sorry" how can this happen he has a receipt for the sale showing a deposit yet they sold the vehicle to someone else is this not breach of contract? You should be ashamed Acorn
11 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Hello Stuart, Thank you for taking the time to leave your review. This isn’t the experience we aim to provide for our customers. We are always concerned when an experience does not meet our high customer standards. Our Customer Care Team will pass this to the Head of Business at the site to review this as a priority and contact you directly to discuss what has happened and work towards a resolution with you. Thank you again for bringing this to our attention.
couldnt ask for better service no pushy…
couldnt ask for better service no pushy salesperson
Chloe was fantastic credit to your team explained
everything showed me the controls and even contacted
me when i got back to see if i was happy with the car
10 de abril de 2026
Opinião espontânea
David was superb!
David was warm, friendly and professional. He was very knowledgable and approachable. This was also helped by good service, quality vehicles and competitive pricing. Well done.
12 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Thank you, for your fantastic feedback! We're delighted to hear that David provided you with such excellent service. Our dedicated team are committed to creating a pressure-free sales environment, ensuring that your experience is both enjoyable and stress-free. Your satisfaction is our top priority, and we truly appreciate your recognition of our friendly staff. Should you need any further assistance or have questions in the future, please don't hesitate to reach out. We're here to support you throughout your entire ownership journey with reliability and honesty.
Great service
Really polite telephone call from Callum after my initial inquiry and very helpful when arranging a visit to see and test drive the car. Very comfortable and no pressure at all. Bought it thi and can't wait to pick it up next week !
13 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Hi Cheryl, thank you for your wonderful review. We're thrilled to hear that you had an excellent experience with us and that Callum was polite and very helpful. Our team are dedicated to providing reliable and trustworthy customer service, and it's great to know that Callum went above and beyond for you. We pride ourselves on creating a pressure-free environment and ensuring our customers feel valued throughout their ownership journey. If you have any further questions or need assistance, please don't hesitate to contact us. We appreciate your support and wish you many happy miles in your new car!
How friendly the staff at kia and…
Choosing our new car
How friendly the staff were at kia and no pressure we went to choose our mobility car. It was mad simple and easy by Vicki who explained everything about the kia ev3 and the difference in the models with that so we had a really good understanding of which car to go for also she informed us of which Advanced paymebt was for each which made making the decision which version to have really easy and let us look around a car in our own time and she was so funny massive thanks to her we choose the car we did. She made the ordering process fun and informative we hadn't thought of Kia seriously before a family member had been to select there car and we had been with them and decided based on how they were treated we would have a look. Honestly if your in the St.Helens area and are looking for a new car Kia would be one I totally recommend doesn't matter if your buying outright or on the motorbility scheme everyone is treated with the same level of service and made to feel special about their purchase. Well done Kia and especially Vicky for the whole experience can't wait to pick up our car now.
9 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Vicki. Our goal is to provide a pressure-free environment where you can feel comfortable choosing your mobility car. It's fantastic to know that Vicki's helpfulness made your visit enjoyable. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. We appreciate your trust in us and look forward to supporting you throughout your ownership journey. If you need anything else, please don't hesitate to reach out! Enjoy your new car. Happy driving 🚗
Although we have yet to take delivery…
Although we have yet to take delivery of our used car, Kai and the rest of the team have been great to deal with. Friendly yet professional approach answering our many questions honestly. Looking forward to picking our car up
12 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Thank you, Davo, for your fantastic review! We are delighted to hear that you found our team, especially Kai, to be both friendly and professional. Our aim is to provide a pressure-free car-buying experience, and it's wonderful to know we are achieving that. We are committed to supporting you throughout your ownership journey and ensuring your satisfaction with our aftercare. If you have any further questions before picking up your car, please feel free to reach out. Enjoy your new vehicle, and we look forward to seeing you soon!
When collected my car after a service …
When i collected my car after a service and mot .my car was dirty inside . Foot prints on the driver's and passager sides mats Also footprints on both sides of car sills. I so mad i went home and reported to the service manager you was good . I was interested in buying a new K4 i will never buy another Kia or use you garage again . No respect for customers cars.
10 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Hello Robert, I sincerely apologise for your experience. It’s disappointing to hear that we fell short in providing the reliable service you expected. We pride ourselves on our commitment to customer satisfaction, and your feedback is crucial for our improvement. Thank you for bringing this to our attention. We do hope we can be of service to you in the future.
Used Car Purchase
Just wanted to say that Mitch at Acorn Kia, Burntwood has been exemplary in his assistance with my purchase. I dropped in on the off chance and it just so happened that he sourced the exact vehicle I was looking for. No pressure, friendly manner and most importantly is very professional. The attention and responses to emails and queries has been so far faultless. I will have no hesitation in recommending Mitch (Acorn Kia, Burntwood) to others and based on the experience would definitely go back.
23 de março de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Thank you, Steve, for your fantastic feedback. We are delighted to hear that Mitch provided you with such exemplary service and helped you find the perfect vehicle. Our team is committed to creating a pressure-free and friendly environment, ensuring a smooth and transparent car-buying experience. Your satisfaction is our top priority, and we truly appreciate your trust in us. We look forward to supporting you throughout your ownership journey and are grateful for your kind recommendation. If you have any further questions, please don't hesitate to reach out. Take care and enjoy your new car. Happy driving 🚗 have a fantastic day.
Everything was exactly as described and…
Everything was exactly as described and dealt with in a friendly manner and on completed on time
9 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Thank you, Kevin, for your wonderful review. We're thrilled to hear that everything met your expectations and that our friendly staff made your experience enjoyable. Our commitment to quality and reliable customer service is at the heart of what we do, and it's great to know that we delivered on that promise. If you need any further assistance or support in the future, please don't hesitate to reach out. We truly value your satisfaction and look forward to serving you again. Take care and enjoy your new car. Happy Driving 🚗 have a fantastic day.
Brilliant service
Brilliant service, quick and straight forward. Dealt with Dan who was easy to contact and kept me informed all the way through the process untill collection of my new car, Highly recommend!.
9 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Thank you, Laura, for your fantastic feedback! We are delighted to hear that you enjoyed a smooth and straightforward experience with us. It's wonderful to know that Dan provided you with the reliable and friendly service we pride ourselves on. Keeping our customers informed throughout the process is essential, and we are thrilled you felt supported right up to the collection of your new car. Your recommendation is greatly appreciated, and we look forward to assisting you again in the future. Enjoy your new vehicle and remember, we are here for you every step of the way!
Impossible to get hold of them
Awful communication, impossible to get through on the phone - literal hours on hold trying to get hold of them.
Now taking 2 weeks to repair (under warranty) and no courtesy car offered.
8 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Hi Steve , thank you for taking the time to let us know about your recent experience. We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please feel free to reach out directly to us at customercare@acorn-group.co.uk Thank you for bringing this to our attention.
Katie and the Team were amazing.
Katie and the team really looked after me when I went in looking for a part exchange. Katie took her time explaining everything and was super kind and friendly. I walked away with a new car and a huge smile on my face! Thank you all so much! I highly recommend coming here for your new car.
2 de abril de 2026
Opinião espontânea
Resposta da Acorn Motor Group
Thank you, Nicole, for your fantastic review. We're delighted to hear that Katie and the team provided you with such a friendly and pressure-free experience during your part exchange. Our knowledgeable staff are committed to ensuring a smooth and transparent car-buying journey, and it's wonderful to know you left with a huge smile. Your recommendation means a lot to us, and we look forward to supporting you throughout your ownership journey with our reliable aftercare. If you have any further questions, please don't hesitate to reach out. Take care and enjoy your new car 🚗 Happy driving. Have a fantastic day.
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