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Informações sobre a empresa

  1. Fornecedor de produtos de beleza
  2. Loja de produtos de beleza
  3. Loja de cosméticos
  4. Loja de cosmética
  5. Clínica de dermatologia

Informação fornecida por diversas fontes externas

Activeskin is Australia's destination for all your favourite cosmetics online. Shop now pay later with Afterpay. Free Delivery in Australia on orders over $50.


Informações de contacto

3,0

Aceitável

TrustScore: 3 em 5

20 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Insist on signature on delivery

Last time i use activeskin. Insist on requesting a signature on delivery. The reason to online shop is not to have to travel somewhere to get product. Having to go to Australia Post Office or a locker to collect a parcel because you were not home to sign defeats the purpose of this.

27 de março de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointed. Poor Customer Service

I’ve purchased from Active Skin multiple times in the past and have always had good experiences prompt shipping etc, which is why this situation was so disappointing.
I purchased a Medik8 product through Active Skin and experienced an immediate burning reaction on my skin when using it as directed which was odd as i have used alot of different actives with no issues. I contacted Active Skin promptly the next day to report the reaction.
Despite being a regular customer and reporting the issue straight away, I was told two weeks later that there was nothing they could do, and that any resolution was “up to Medik8 supplier” No goodwill gesture, store credit, or alternative solution was offered , I’m simply left with a product I can’t use.
I understand that retailers work with brands, but as the point of purchase, I expected Active Skin to take some accountability for customer care rather than deflect responsibility entirely.
For a professional skincare retailer, this response felt rigid and disappointing. I’m now left out of pocket for a product that caused an adverse reaction, with no practical support offered.
I hope Active Skin reflects on how situations like this are handled in future, especially for long-term customers.

1 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great Online Experience, Range & Pricing

Great online shopping experience. Excellent product range and pricing, with many helpful reviews. Items packed next business and received within 2 business days. Highly recommended.

30 de outubro de 2025
Opinião espontânea
logótipo da Activeskin

Resposta da Activeskin

Thank you so much for the great feeback! The Activeskin team.

Classificada 3 em 5 estrelas

Need better packaging

Prompt delivery. However, items were not protected as there was no bubble wrap or packing paper. Both of my items box packaging were slightly damaged.

19 de dezembro de 2025
Opinião espontânea
logótipo da Activeskin

Resposta da Activeskin

Thanks for feedback. We try to minimise plastic packaging whereever possible in favour of paper fill. Sorry to hear that your products were slightly damaged. We do take alot of care when packagng customer orders. Regards from the Activeskin Team.

Classificada 1 em 5 estrelas

Cancelled order

Cancelled order
Ordered during Black Friday sales on the 30th November. I waited for them to dispatch and nothing. I contacted them about my order and they said that its out of stock so they refunded me. Its a product still currently available online to buy right now.

12 de dezembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered over a week ago they haven’t…

Ordered over a week ago they haven’t shipped my item and sent an email that went to my junk folder so I only just saw it asking me to send them a screenshot of my bank transaction as my order had been flagged for review. I am not sending my bank details to them so now I have to wait for a refund hopefully to get my $460 back. NEVER order from this company absolute joke

27 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Preferred online shop in AUS

My experience with this online store has been exceptional. I have used most of the skin care delivery sites and while the ones I’ve used have been reliable, this one gives the best samples, deals, delivery and communication. For delivery, some of the others make me go to post office to collect - with this shop I can get it left in a safe place. I prefer this shop for skin stuff.

4 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent Customer Service

Purchased a Bondi Boost Hair tool from them last year. This year the tool started to have issues, so I contacted Bondi Boost directly. They asked me to contact the seller, so back to Active Skin it was (with very little hope, I must admit)
To my surprise, after the initial conversations, their customer care was very prompt in resolving the issue. Would definitely recommend to others and intend to return for future purchases as well.

26 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Items advertised NOT in stock

I ordered products over $150 on 23 February and paid for express post to ensure I received them prior to my overseas holiday on 8 March, thinking that was plenty of time. I did not realise 2 of the products were not in stock and they do not split orders so when I chased up the order status it was due to be dispatched 4 March. No problem, with my express post will still make it just before I leave. Today (4 March) have been notified of further delays to stock not expected to arrive until 7 March (if then). I cancelled the entire order. I would never had ordered products that were not in stock for this reason. They say it would have shown on their website, but how did I miss it on 2 products? So now I go away without any makeup!! Anyway, beware buying from this company. I will NEVER buy from them again!

4 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Wouldn’t recommend buying from here.

Wouldn’t recommend buying from here.

I purchased a skin care product over $100 value it was crushed and damaged and packed into the box in that condition so it was the staffs fault not the post office.
In my opinion the staff were rude about it didnt acknowledge the inconvenience and offered no compensation.

I wouldnt buy from a place that packs damaged products then expects you to be inconvenienced to cover their mistake.
If you are buying online dont take the chance with this place.
Bad service

6 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Activeskin was recommended to me by a…

Activeskin was recommended to me by a friend as a reliable and no fuss service for delivery of beauty products in Australia. In comparison to other companies I have ordered from their website is easy to use, there is regular discounts and sales. You are kept informed of your delivery information and you get a few extra little gifts inside. Of course over $50.00 attracts free delivery in Australia. I have had a couple of purchases from them and there has been no issue and the customer service has been great.

9 de junho de 2022
Opinião espontânea

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