8 April, Heathrow airport to Walthamstow. Addison Lee's driver Hamid went above the call of duty when he noticed that I was desperate to get hold of my husband in NZ. My esim was not working when I ar... Ver mais
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Leia as opiniões dos outros
Generally good, with prompt and reliable service. Disappointed by recent total failure, when I was messaged that my driver had been changed 10 minutes after time he was due. Replacement driver did no... Ver mais
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There was a delay in our flight arriving from Jeddah,therefore the original Addison Lee driver was unable to pick us up from Heathrow. When we ranf Addison Lee upon arriving the message we receive... Ver mais
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I didn't have to wait longer than 10mins and there was a car always near me as I used it twice in the same day. The cars are spacious and comfy too I also like how easy it is to book online +you can c... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Informações de contacto
Reino Unido
- www.addisonlee.com
4,6
Excelente
8 mil opiniões
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Had a wonderful trip with an amazing…
Had a wonderful trip with an amazing driver. Thank you for your service and drivers.
13 de abril de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Excellent Service
8 April, Heathrow airport to Walthamstow. Addison Lee's driver Hamid went above the call of duty when he noticed that I was desperate to get hold of my husband in NZ. My esim was not working when I arrived, so he offered his personal phone, so I managed to call my husband. Hamid was very friendly, made sure that I was safe when I got off his taxi, waited till I got in the house before driving off. 5 stars for an excellent service.
8 de abril de 2026
Opinião espontânea
Resposta da Addison Lee
Good morning,
Thank you for taking the time to leave this lovely 5* review.
I am so pleased to hear of Hamid's kind assistance, and that you were able to reach your husband.
We look forward to you travelling with us in the future.
Kind Regards
Meg
Customer Experience
Resposta da Addison Lee
Hi Cheryl,
We appreciate your feedback and are happy you found our service reliable and our driver pleasant during your experience with us.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Superb service from Gatwick to Hythe
Superb service from Gatwick to Hythe, Kent. Almost made me glad to be home from Thailand haha.
30 de março de 2026
Resposta da Addison Lee
Good afternoon Keith,
We're happy to hear that you enjoyed such great service from Gatwick to Hythe, Kent! It means a lot to us that we could make your return journey pleasant. Thank you for your positive feedback.
Kind Regards,
Linda
Customer Experience Advisor
It was all very easy and simple
It was all very easy and simple. Met in arrivals, short walk to the car and a hassle free journey home to my front door.
13 de abril de 2026
Resposta da Addison Lee
Good afternoon Jessica,
We're so glad everything was straightforward for you. It's great to hear you experienced a simple meeting at arrivals, a short walk to the car, and a hassle-free trip straight to your door. Thank you!
Kind Regards,
Linda
Customer Experience Advisor
Driver very prompt
Driver very prompt, good route taken, nd helped with all our cases. Perfect.
13 de abril de 2026
Resposta da Addison Lee
Good morning Jon,
We appreciate you sharing your experience! We're so glad to hear that our driver was prompt, took a good route, and helped with all your luggage. Perfect is what we aim for!
Kind Regards,
Linda
Customer Experience Advisor
Arrived early, excellent
Arrived early, very good experience. Would recommend him
13 de abril de 2026
Resposta da Addison Lee
Hi Christopher,
We're happy to hear that your experience was very good and that you received your order early. We appreciate you recommending us!
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Resposta da Addison Lee
Hi Glenn,
Thank you so much for the 5 stars you left the driver!
Jenny
Customer Experience
Resposta da Addison Lee
Hi Ram,
Thank you for the 5* review!
Jenny
Customer Experience
Resposta da Addison Lee
Hi Pedrini,
I'm so sorry to hear that. Please email customer.relations@addisonlee.com [customer.relations@addisonlee.com] so we can investigate.
Jenny
Customer Experience
Resposta da Addison Lee
Hi Anne,
Thank you so much for the 5 stars! We're glad you had such a great experience with your driver!
Jenny
Customer Experience
Fast + easy to book cabs everywhere…
I didn't have to wait longer than 10mins and there was a car always near me as I used it twice in the same day. The cars are spacious and comfy too I also like how easy it is to book online +you can contact the driver directly and you know who is picking you up -they give more than just a car registration plate info
13 de abril de 2026
Resposta da Addison Lee
Morning,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Jenny
Customer Experience
Courteous and well mannered driver
Courteous and well mannered driver. He assisted us to get in the vehicle, and was polite to other road users. When driving our road humps, he slowed down so that the passengers did not feel uncomfortable. Drove very carefully, without being tooslow. Did not speed.
13 de abril de 2026
Resposta da Addison Lee
Good morning,
Thank you for the amazing 5* rating and review.
We appreciate you taking the time to provide us with your valuable feedback.
Kind Regards,
Arifah
Customer Experience
The driver is a good gentleman.
1 de abril de 2026
Resposta da Addison Lee
Good morning Tosh,
Thank you for the rating and review of our driver.
We look forward to welcoming you again.
Kind Regards,
Arifah
Customer Experience
Resposta da Addison Lee
Good morning David,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Good experience
The car arrived on time and efficiently drove to the train station. The driver was able and confident. A pleasant and good experience.
2 de abril de 2026
Resposta da Addison Lee
Good morning Josaphine,
Thank you for your amazing 5* rating and review.
We really appreciate your support.
Kind Regards,
Arifah
Customer Experience
Top friendly driver and excellent…
Top friendly driver and excellent professional service. (I just wish Addison Lee wouldn't cap the tips we can give to their drivers to only 5£. Allow an option of we want to tip more to the driver)
13 de abril de 2026
Resposta da Addison Lee
Dear Clarysse,
We're happy to hear that you found the driver friendly and the service professional. We appreciate your feedback regarding the tipping limitations, and we'll certainly consider it for future improvements to our service.
Kind Regards,
Shellie
Customer Experience
A yellow and black logo Description automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ3LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.NTQJWavNSVnzti70nLtumB7YS3pe6OvcFB16FmR3R24]https://www.addisonlee.com/
Title: linkedin - Description: linkedin icon [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ1LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.pQ7Un72AiRngT5Rb0jCGsa2GBFlGOF5fiEIcyxH3gns]https://www.linkedin.com/company/addison-lee/ Title: Twitter - Description: twitter icon [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ2LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.SAJd3FyHu0_4b1SZM4pEul6MFujfxw-3ci7jObTYNjM]https://twitter.com/AddisonLeeCabs Title: instagram - Description: instagram icon [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ4LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.szrlKDH2ZFY6NYqQ-GcCZHPiBeMZ2XyOe7fzMcPeSZ8]https://www.instagram.com/addisonleecabs/ Title: Facebook - Description: Facebook icon [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ0LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.n-pNGnehq2pYCqQ0TUMVAjEoBJ78ls_uAnLEm5CrqT0]https://www.facebook.com/addisonleecabs
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ5LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.WaM2-HZdxUIsk3NYGSiPmxuPqHHxqC32Bz5mY0Rr-0M]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Resposta da Addison Lee
Good morning,
Thank you for sharing your thoughts with us.
We endeavour to remain as competitive as possible.
If you would like to discuss this further please contact customer.relations@addisonlee.com [customer.relations@addisonlee.com].
Kind Regards,
Arifah
Customer Experience
Great Service
13 de abril de 2026
Resposta da Addison Lee
Good afternoon,
Thank you for taking the time to leave this 5 star review, it is much appreciated.
We are pleased to hear that the service we provided was great and we look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
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