I spoke to a guy named Daniel after almost giving up on insuring my Japanese imported car. I was literally about to send the car back and thought I’d try these people as my last resort. Daniel reassur... Ver mais
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Leia as opiniões dos outros
We have been using advanced insurance for over five years now because they take the pain out of finding the right insurance policies for all the different scenarios in our lives. I couldn't recommend... Ver mais
The advisor was really friendly. She dealt with my query instantly and my problem was solved. Very mush appreciated. The best customer service experience I've had in many years. Thanks a lot
Thank you Megan for your help. You were able to sort out a mistake regarding our previous policy that could have given us a problem were we to make a claim. Your patience was exemplary. Thank you too... Ver mais
Informações sobre a empresa
Escrito pela empresa
Advance Insurance Agencies Ltd is an insurance intermediary. Established in 1929, we have over 90 years of experience providing impartial insurance advice and services to local and national customers. Our offices are based in the Southwest, and we have branches in Chippenham, Trowbridge, and Swindon. Our teams of dedicated advisors can give information and guidance on a wide range of products. With access to a number of insurers, you can feel confident that we can provide you with policies designed for your needs, whether it’s insurance for your Japanese import car, your motorhome, your holiday, or one of our many other products.
Informações de contacto
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Não respondeu a opiniões negativas
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All staff are always friendly and…
All staff are always friendly and polite, I have been a customer for a number of years and trust their judgement.
Straight forward and polite interaction…
Straight forward and polite interaction - thanks
Advance are very good at contacting you…
Advance are very good at contacting you and getting the best price. Megan was friendly and efficient however not her fault but the company need to upgrade there phone lines as she couldn’t here me until she closed down the line and re started it very frustrating but as promised she kept trying. Well done Megan and thank you for trying. Advance spend some money on better equipment
Very efficient
One phone call to a very nice member of staff and everything was sorted and dealt with in no time at all .. very polite very helpful and cheerful and very efficient
Would highly recommend
Magon was very helpful and friendly…
Magon was very helpful and friendly .got are car insurance cheeper.
Megan was very helpful…
Megan was very helpful and explained everything in detail.
Advance Insurance will find the best cover for you whether it's for a car, Motorhome or home cover.
Wow very well please with my insurance…
Wow very well please with my insurance today Marie was very helpful what a credit to your company
Fantastic service
I have a customer for 20 years they consistently been professional ,friendly go the extra mile and always very competitive with the prices I thoroughly recommend them ,
A bitter experience with Advance;
I notified Advance Insurance about a change of circumstances regarding my motorhome insurance policy. Primarily I had placed my vehicle at a different secure storage facility. I was told the insurer would not cover the vehicle at the new location because of the postcode. Forced to cancel the policy with no refund despite 6 months remaining on the policy. My estimated loss around £200. I was then offered a policy with a different underwriter, extra cost compared with my previous policy approx £300 per annum. The following day I received another telephone call saying the new insurer wanted more details because the storage facility as it is not registered with a recognised trade body. However they would continue the policy for an additional £80 fee. At this point I decided to exercise my right to cancel the policy within the 14 day cancellation period. The policy had been in place for 72 hours maximum. Cost of cancellation after all fees, £118. Why did I cancel? I managed to get a quote from a different company using the same information for £510. This has proved to be a very expensive experience, with an estimated cost of £310 and double that had a stayed with the policy offered by Advance. Advance collected a fee at every step of the way in this bitter experience, £35 for each change request. Don’t be fooled by the helpful and knowledgeable customer service staff, they are only doing as they are trained to do. Their job is to upsell and earn fees for Advance. Be warned. I will not be using this company again.
Van Insurance
Advance insurance agency are the brokers i usually use, they are always helpful, and try to get me the best deal possible. I dealt with Megan and she gave me a good quote for my van insurance, she was very helpful right thru the process, and so i renewed my policy with the help of Megan.
Great Support from Jessica.
Great Support from Jessica in a simple & easy process to add a driver to the insurance
Poor service
Called them for house insurance gave all my details to a male said he call back with a quote no call 3 days later called again told same thing not called again. Went to CIA insurance instead instant qoute and paperwork by email.
To the Management - you need to monitor what people like this individual are doing as they are losing you business.
Megan was very clear and concise she…
Megan was very clear and concise she explained all details very clearly
Meghan was very helpful
Meghan was very helpful, despite the required lengthy
review process for renewal. She was able to promptly check various criteria on the quote for me. Well done !
Megan was knowledgeable and explained…
Megan was knowledgeable and explained everything perfectly. Her manner was very friendly and polite.
Megan is always so polite and…
Megan is always so polite and understanding. Very considerate of my age and explains everything clearly. She set out details regarding my policy making it easy for me to understand
The agent was extremely helpful and…
The agent was extremely helpful and dealt with my problem quickly. Would definitely speak with her again
Best
There is always someone on the other end of the phone to support and guide. When a call back is requested, this is been done as expected.. They try their best to compete with your quotes from other brokers which is helpful to save some money and offer add-ons in cheaper tariff too.. Spoken to Jessica today and sorted the request in no time.. A Class service.
Megan Brown
Megan Brown, was very pleasant, helpful and thorough and took me through my new policy, explaining every detail clearly to me to help me make sure I was getting the right cover I was looking for.
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