Unsafe Car
Unsafe Car, Rude Staff, Avoid This Dealer
Bought a Ford Focus from Affordable Cars of Kent. Within days, I reported a serious safety issue: the handbrake failed to hold the car on steep hills. Despite repeated attempts, they were unable to resolve the issue. When their mechanic snapped the cable during an adjustment, he blamed me.
I was without a car for days, missed vital family events, and received insulting emails criticising the state of my car’s interior (after a trip with grandchildren). Instead of addressing my concerns, they dismissed them, ignored formal complaints, and provided vague replies.
Their service was unprofessional, dismissive, and at times downright rude. I’m now seeking advice from Citizens Advice and The Motor Ombudsman.
Avoid this dealership at all costs.