AG Jeans Opiniões 

109
TrustScore: 3.5 em 5

3,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Hi!! So AG is by far my favorite jeans. I ordered my regular size and they were too small. Since it was final sale there were no options. I let the company know and they took care of me!!! You never... Ver mais

Classificada 5 em 5 estrelas

Longtime fan of the brand, been wearing their jeans and pants for many years. Customer service has been fantastic, most recently honoring sale prices on items I had purchased less than a week prior b... Ver mais

Classificada 5 em 5 estrelas

I made an exchange on a pair of jeans, that were originally 30% off. Then AG started their annual sale, and they were even cheaper! So I asked for a price adjustment, and CS made it easy to do so. I g... Ver mais

Classificada 1 em 5 estrelas

I returned one of two pairs of AG jeans because it didn’t fit. The return process felt intentionally difficult, and it took three weeks to process. When the refund finally came through, AG credit... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa
  2. Loja de calças de ganga
  3. Loja de moda masculina
  4. Loja de moda feminina

Escrito pela empresa

AG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

109 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 48% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(109)

59 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Won't stand by their manufacturing defects

Got a pair of AG pants as a present and decided to put them in my closet for a special occasion. I finally planned a vacation and forgot I had them until I started packing so I grabbed them. When I got home, I washed them and noticed that the blue dye from the tag leaked off the label and stained the white pants. I reached out to the customer service because it was a manufacturing defect, and they told me that, since the product was over a year old, all they could offer me was a twenty percent coupon for another pair on their website. So I have a pair of pants that run $215 per pair that are ruined because of a manufacturing process and they give me a coupon so I can buy another pair on their website? I have multiple pair of AG pants and this has never happened so I was a little shocked. What happened to standing by your product, especially since it was a manufacturing defect? I did nothing but wear the pants and wash them as the label instructed. Thanks for the great customer service.

22 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

AG service is very responsive to…

AG service is very responsive to answering questions and issues in lightning speed. Had an issue and customer service reacted in a positive way. I am 100% satisfied with this company.

22 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

very responsive customer service

I had an issue with a pair of jeans I ordered and customer service responded promptly and created an increasingly rare amazing experience of customer service. Thank you so much!

21 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding customer service

Outstanding customer service, fast and flawless shipping and excellent quality of materials and designs. Always the best shipping experience.

20 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had an issue with a pair of pants

I had an issue with a pair of pants. Customer Service at AG was so helpful. They offered an immediate store credit. Customer service was professional, helpful and offered a result that I was very happy with.

19 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Incredible Customer Service

Incredible Customer Service. I love AG denim and shorts. I had a small problem with an item and they fixed it right away. They went above and beyond to make sure I was happy.

16 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I love AG jeans

I love AG jeans , the fit is great and the quality is top. Their customer service is amazing ! I had issues trying to return a pair of jeans and they solved the issue for me super fast and process the return for me in seconds . I'm happy with the quality and their fast customer service . Definitely will keep buying AG jeans .

18 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing Customer Service

My order was received promptly, and more importantly, when I had a question, their customer service team provided impeccable service and were delightful!

14 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Stinky Jeans

Bought two pairs of jeans from the outlet. One arrived smelling strongly of urine, so as a precaution I put them both in the washer. The fit was inaccurate from the sizing chart provided on the website, but since they were elastic waisted, with no belt loops, I could not cinch them up.

I sent an email to Adriano Goldschmied support requesting a size exchange, but since I had removed the tags to wash the pants my request was denied.

You’ve gotta hand it to them for making the process of dealing with contaminated jeans thoroughly obtuse.

Also, for final sale, pray that the provided size chart is accurate.

Proceed with caution with these guys.

10 de agosto de 2025
Opinião espontânea
logótipo da AG Jeans

Resposta da AG Jeans

Thank you for contacting us regarding your recent outlet purchase. If an item arrives damaged or not in its original condition, it’s important to reach out to us right away, before the item is worn or washed so we can fully review and investigate the matter.

Once tags are removed and the garment has been washed, we’re unable to assess its original condition or offer the same options that may have been available had we been notified when the delivery was made.

We appreciate you taking the time to share your thoughts.

Classificada 5 em 5 estrelas

Happy Customer

I had an issue and the company responded promptly, was easy to work with and they were empathic with their solution. I love AG and highly recommend their product, and customer service. Their product is amazing quality, and I will keep purchasing their jeans.

5 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Outstanding Customer Service

Carrier delivered my order to the wrong address and when I reached out to AG Jeans they were very, very helpful. They got right on it and contacted the carrier then sent a replacement order the next day. I was worried about losing $ and time since my husband bought the pants for a trip next week. So grateful for their amazing customer service!

4 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I had the experience of dealing with…customer Service feedback

I had the experience of dealing with the customer service team behind the AG brand and was pleasantly surprised at how professional and nice they were. I was a few days late to send back my return and reached out to customer service and they emailed me back within 24 hours and once I confirmed they pants were in original form I was emailed back a return label. They were on top of it.

29 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Outlet is Inferior quality to full price AG

I purchased a pair of AG Prima cigarette crop jeans from the outlet, online, assuming they were the same AG Prima cigarette crop jeans that I had purchased full price a few months earlier from the full price website. ( I like them so much, I was happy to find another pair on sale). I was disappointed when I received them as they do not fit the same and the fabric is inferior. Writing a review here because, interestingly, not able to review this purchase on AG outlet site. Wonder why they don’t let you review your purchases?

14 de julho de 2025
Opinião espontânea
logótipo da AG Jeans

Resposta da AG Jeans

Hi Deborah, we're sorry to hear about your recent purchase. We are happy to help locate a style that compares to your original pair. We offer different fabric blends in the Prima Cigarette Crop and its possible you ordered a different blend then the one you own. Feel free to send us an email, CS@agjeansoutlet.com, with a picture of the inner tag and we will reply with all the available option we offer. -AG Customer Service

Classificada 5 em 5 estrelas

Good products, good customer service

I bought some of their products at my local Nordstrom. Loved the fit and the quality. Now that I know what I like I can order online.
I needed customer service for the first time recently and they came through for me exactly as you would hope.

14 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Quick CS

First off, I love AG jeans. I think they have the BEST wash in the jean world. They have so much personality. I ordered the wrong size in my jeans and within 2 hrs. they got back to me, and they had fixed it for me. Most places say oh sorry it is already in processing, which I find always hard to believe. But AG did not and now I don't have to do the hassle of returning the wrong size. Thank you, AG, for great CS

11 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Selection and Wonderful Customer Service

I'm very happy with most of my purchases from AG Jeans, and if I wasn't happy it was only because the style wasn't right for me. I love their quality and the quick shipping. I recently had an issue printing a return label and Customer Service was quick to step up and email me a label which I was able to print. Will always be a loyal customer.

10 de julho de 2025
Opinião espontânea

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Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

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