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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Avec mes allergies au pollen c’est toujours désagréable d’aller au travail à vélo et c’est pour ça que j’ai commandé le masque Urban avec les conseils du support client. Depuis je respire normalem... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Masking, it's not just for COVID anymore! Seasonal allergies due to tree pollen have bothered me for years. Viruses picked up from schoolkids have been another seasonal but perennial problem. My Ai... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered four masks for the family after an email solicitation (I'd ordered a mask earlier for my mother's asthma) implying it would be useful during the pandemic. They arrived 4-5 months later and ar... Ver mais

Classificada 4 em 5 estrelas

Regarding our order S35600 Finally we receifed all mask beginning octobre 2020 after allmost 2 months delay. So we are happy and satisfied with the quality of the masks and the wonderful packag... Ver mais

Informações sobre a empresa

  1. Loja de cosmética
  2. Loja de malas e malas de viagem

Escrito pela empresa

Providing urban health necessories since 2015. The Urban Air Mask by Airinum is the world's most advanced air mask with certified protection against air pollution, smog, PM2.5, pollen, allergens, and bacteria.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

189 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Airinum Urban 2.0 face mask

Excellent customer service, very helpful.
Urban mask easy to set up,very good quality, easy to breath even for those like myself with breathing difficulties prior to covid19 pandemic.
Would highly recommend this product.

17 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

There is only one reason I have turned…

There is only one reason I have turned to Airinum, it is their extensive research, manufacturing, quality and customer Service. Believe you me I have personally, trialled like others, many, many face masks, all pertaining to be the best protection against Covd bacteria, in this current pandemic climate. Some made it uncomfortable and difficult to breathe properly. Most didn't cut out car fumes on walk about, some didn't encompass that all important nose clip, that helps to form a seal around the nose and face. Airinum manufacture First class exceptional, comfortable, fashionable face masks with antibacterial coating and they even sell an antibacterial bag with neck loop! So that the Airinum face mask stays cleanThe Airinum face mask Out classes each and every mask I have trialled. I feel safe and secure wearing my Airinum face mask on walk about! and most importantly it is breathable Like Airinum and most people I care about public health safety I'm proud to say I have received both Astrazeneca jabs, I had a slight stiff arm for a couple of days only, with no other side effects! "Airinum is 5 Star Company selling 5 Star face masks and accessories" oh I forgot to add the Airinum face mask has 2 valve ports and an excellent fully adjustable comfortable head strap lastly Customer Service is 5 Star, very responsive, they responded to my request about my orders very quickly, I only ordered my Airinum face mask filters and bag the other night already it is in the UK having come from Tallinn Lithuania and been on an exstencive journey it's now Saturday 3/7/2021 Indications are I'll receive my Airinum parcels this Monday 5/7/2021 Delivery is very fast, considering it comes from Europe Logistics and the Covid Pandemic "Thank you Everyone @ Airinum for being there for us all and working tirelessly, to provide us with First Class Goods" Stay safe. Kindest Regards Mike. Ps.When wearing the Airinum face mask I don't smell car fumes, even in heavy traffic build up!
🌟🌟🌟🌟🌟😊♥️👍🙏

3 de julho de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

I was amazed how fast customer service…

I was amazed how fast customer service response was as I recently reordered masks including the new lite mask. I've been a customer for a couple years now. I've never had an issue with airinum. Even just recently recommended them to my work colleagues. Fitting them correctly is quite important to get the best fit. Those that use cpaps will understand why a best fit is important.

2 de julho de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Customer services not helpful

Order took weeks to arrive. One mask (unopened) needs exchanging for a larger size. Contacting customer service is virtually impossible. When they finally got back to me they still didn’t send me the promised shipping label so I still can’t exchange my mask. Not happy at all. I had to send them three messages before they actually sent me the returns label - hopefully things will speed up from now on!

1 de julho de 2021
Opinião espontânea
logótipo da Airinum

Resposta da Airinum

Hi Helen! We are sorry to hear you are not satisfied with our customer service. Our agent answered you within a timely manner and also provided you with the free return label. Hope everything gets sorted out!
Please reach out to support@airinum.com if there is anything else we can assist you with 💙

Classificada 5 em 5 estrelas

Great product

Great product and comfortable to wear.
Good customer service, they replied promptly and Shirley helped with the concerns I had. Well done!

Customs is a big issue to get it delivered to India, so think about it before ordering!

11 de junho de 2021
Opinião espontânea
logótipo da Airinum

Resposta da Airinum

Hi Arjun!
We are so happy to hear you are enjoying our product and customer service.
Kindly informing that we have a reseller in India called Bhaane (www.bhaane.com) that you can turn to, to avoid customs charges :)
Keep safe!

Classificada 5 em 5 estrelas

Assistance with an incomplete order

I, unfortunately, received a defective mask skin, which I am sure is extremely rare since it was just missing the adhesive. Once I brought this to the attention of the Airinum team I was contacted by Shirley who assisted me with sorting out the problem. She was extremely helpful and went above and beyond to make sure I was taken care of!

8 de junho de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Great product and support, slow delivery

Great product and customer service from Shirley. Only giving 4 stars as my order took 3 weeks to arrive due to some logistical issues but quality of the mask is great and works well. Also means my glasses don’t steam up too as the fit around the nose is really good, this is a huge plus!

27 de maio de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

looks good but its way too costly for a…

looks good but its way too costly for a mask and service charges to send in India is again half of mask price, when u clearly mentioned that filter expires in 100 days, at least u should have looked at price or extra service charge. most of the companies are giving free of cost service charges

20 de maio de 2021
Opinião espontânea
logótipo da Airinum

Resposta da Airinum

Hi! I'm sorry to hear you feel our product and DHLs additional charges are too expensive. Kindly informing that we have a great reseller in India called Bhaane (https://www.bhaane.com) 💙

Classificada 5 em 5 estrelas

Brilliant service

Brilliant service ! Timely delivery. The most superior mask in the marketplace today. The support team at Airinium specially Shirley Law is amazing!!!!

11 de maio de 2021
Opinião espontânea

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