Alderleybespoke Opiniões 7

TrustScore: 3 em 5

2,9

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2,9

Aceitável

TrustScore: 3 em 5

7 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

BEWARE! 3 County Court Judgements against and a new name!

We have recently won a County Court Judgement against Nigel Dinneen’s company (at the time called Alderley Bespoke Orangeries and Conservatories Ltd) as his builder walked out of our orangery project on 31.5.24 (having started in January), leaving us to face a nightmare of extra costs both to complete the work and to put right what had been badly installed (such as the plumbing, the floor, the underfloor heating and the bathroom).

We are aware that the company did not pay the local Painter and Decorators that they sub-contracted, nor the Electrician. Both have since won County Court Judgements against the company.

There were so many issues with the work it would be impossible to list them all, but as an example, we had a Court Report on the fitting of the Underfloor Heating and they were found liable to pay us £9,955 in court (needless to say we haven’t seen a penny):

‘In conclusion the whole system including the screed will need to be removed and a completely new system installed, the whole floor has been installed incorrectly and is not safe or functional, the floor structurally is barely holding together and will fail within a few months. The heat mat used is not designed for this type of installation and should not have been used’.

On 2.7.24 Nigel Dinneen tried to close down the company (fraudulently stating that it had not been trading for the past 3 months) while still asking for additional (unagreed) money to come and finish the job (at £800 a day for one builder!). His reason for not returning to complete the job was that ‘didn’t believe he would be paid’ (we had paid every instalment on time, just not the extra demands).

We were able to prevent the company being shut down, but Nigel nevertheless has since set up two further active companies, one on 21.6.24 and one on 8.7.24 – both offering ‘construction of domestic buildings’ as the website advertises, with the same registered address.
o Alderley Bespoke Design and Build Ltd (Company Number: 15793571)
o Elegancia Homes (Company Number: 15825087)
Of course this means that the public County Court Judgements will be hidden from prospective clients as they are against the company name rather than the individual or the registered address. It seems that this isn’t the first time the company name has been changed to something very similar.

This isn’t just my opinion (which I know Nigel will argue with) – it’s a matter of legal fact, and I have the Court Reports on the quality of the work etc. You can search Trustonline for Alderley Bespoke Orangeries and Conservatories Ltd (45, Duesbury Court Mickleover Derby DE30UP) and you will find the three County Court Judgements. There is a small fee of £6 but it will save you a lot if your experience is anything like ours!


1 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I sub contracted to Nigel Dineen of…

I sub contracted to Nigel Dineen of Alderley and he is not to be trusted.
He ripped off his customer with shoddy work and demands for more money before he would finish the job.
I had to take him to court to try and get paid for decoration services and the plumber and electrician also had to try and do the same.
We won our cases but this scumbag put his company into liquidation and has started up again.
Do not use any company connected to this man or the name Alderley and his boj job lacky called Minty.

23 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Alderley Bespoke Orangeru

Alderley Bespoke deserves a resounding 5-star rating for their exceptional service in installing an orangery in my home. Nigel's on-site consultation was thorough, showcasing a keen understanding of our requirements and a dedication to tailoring the design to complement our home's style. The communication throughout the project was outstanding; we were consistently kept informed at every stage, eliminating the need for us to inquire about updates. The end result exceeded expectations – I absolutely adore my new orangery. A heartfelt thank you to Alderley Bespoke for their exemplary workmanship and customer service. Highly recommended!

21 de dezembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic

We have had the pleasure of working with Alderley Bespoke for several projects and have consistently been impressed with their level of professionalism and commitment to quality. At EP Warmfloor, we understand the importance of working with a partner who shares our values and attention to detail. From initial design to final installation, Alderley Bespoke has been a reliable and efficient partner who consistently delivers 5-star service. We highly recommend them to anyone looking for a quality orangery company to work with.

29 de maio de 2022
Opinião espontânea
logótipo da Alderleybespoke

Resposta da Alderleybespoke

Thank you for leaving this review Arve! We love working with EP Warmfloor!

Classificada 5 em 5 estrelas

Alderley Bespoke were excellent

We contacted them via their website. Nigel called us back very quickly and arranged to come at a time
convenient for us, which was a Saturday morning, because we both work.

When Nigel was on-site he discussed in detail what we were going to use it for, the knocking through into
our lounge and kitchen, the direction in which it would face because that would determine the amount and
height of the glass windows and doors; our garden and surroundings; and other factors. We discussed
whether it should be an aluminium or painted hardwood orangerie; we then discussed budget. We then
explained what we were looking for in terms of design. Nigel made notes and took all the appropriate
measurements. Just before he left (and he was with us for over 2 hours) he said that Alderley Bespoke
would “design our dream.” He was setting Alderley a high bar.

A week or so later we received some beautiful 3D visuals and line drawings, and our initial reaction was
that what we were looking at were stunning, they had gone way beyond what we thought possible; it was
what we were looking for and went beyond our expectations; and it was in the budget that we had
discussed. It was our dream!!

Minti and the team were introduced to us on the day that work started. They were on time and
professional all the way through the 5 week build. They kept the site clean, always tidied up at the end of
each day and never left a mess anywhere. Minti would discuss with us what was happening, was always
happy to answer our questions and we felt part of the process. They were a pleasure to work with.
Our 25 square meter aluminium orangerie is beautiful and we can only thank Nigel, Minti and the team
for such a great job; nothing was too much trouble. Every one went to the professional lengths that we
would hope and expect from a premium orangerie supply company.

We would heartily recommend Alderley Bespoke, they were excellent.

14 de abril de 2023
Opinião espontânea
logótipo da Alderleybespoke

Resposta da Alderleybespoke

Thank you for taking the time to leave this review, Christopher! We're delighted you and Jayne are happy with the project we carried out for you.

Enjoy your orangery and the peace of mind of your 10 year guarantee!

Classificada 5 em 5 estrelas

Nigel and the team at Alderley Bespoke…

Nigel and the team at Alderley Bespoke are a real pleasure to work with. They're knowledgeable, friendly and have exceptional communication skills. Their experience and skillset is evident from the quality of work they produce. I'd be more than happy to recommend the services of Alderley Bespoke.

20 de março de 2023
Opinião espontânea
logótipo da Alderleybespoke

Resposta da Alderleybespoke

Thank you Connor for your kind words!

Classificada 1 em 5 estrelas

DO NOT WORK WITH THIS COMPANY.

DO NOT WORK WITH THIS COMPANY.
We have had the horrific 6 months working with Alderley Bespoke. We are in a worst place than when we began because of the incapable builders they kept sending over. They have ripped us off, they have damaged our property, the attitude and service has been appalling. We are having to get a new company it to rectify all the problems, non-stop leaks and bad workmanship that they have caused. We would hate anyone else to go through the same :( They are NOT to be trusted.

17 de janeiro de 2023
Opinião espontânea
logótipo da Alderleybespoke

Resposta da Alderleybespoke

We take reviews and feedback very seriously, but this review from Sarah & Antony is unfair, a travesty and simply not true. We give a contractual 10 year guarantee on all our work and we always stuck to it, and in this case (as in many others) we went above and beyond, at our own expense, to provide S & A with the best possible service and finished project.
False reviews and accusations can cause harm to businesses, and you've deliberately taken this route, as you state quite clearly in your email dated 16th Jan.
Confirmation of what I say is true is confirmed by the fact that you made all the payments, including the final payment which included any snagging. There is no money outstanding from yourselves.
We exceeded what was in our quote several times, always at our own expense; in all your email correspondence you never once referred to the many occasions where we did this and charged you nothing. We have all the correspondence and will willing send to any party requesting them. I would copy them all in here only it would significantly exceed the character limit.
I will also mention 1 further thing: that you offered my workers cash to work weekends provided that they did not tell me.
On the 1st December 2022 we finally received in an email from the Building Inspectors the Building Control Final Certificate, this showed a satisfactory final inspection had been carried out for the works. On that day, you emailed, saying, “Hooray, thank you Nigel” to thank him for the work and his support in finishing the project to the required standard.
During December you noticed a leak in the roof. I sent a few different people around to try to ascertain what the problem was. It could have been the rubber or the internal drainage or the flashing. I said that we would do a process of elimination, because otherwise we would have to strip the whole roof and ceiling, exposing the orangerie to the elements for a few days in the most inclement of weather. Therefore we started by replacing the rubber roofing and flashing.
We had hoped that this would resolve the issue. It did not.
At this point you, without my knowledge or agreement, appointed a “roofing specialist” to redo the rubber roof. This was also unsuccessful because the roof continued to leak. You then told me that he then gave you 50% of his fee back.
We had by now identified the problem as the internal drainage – a pipe had a small leak.
An afternoon meeting between Nigel and Anthony followed to discuss this issue. Following this Anthony emailed on the 12th Jan and demanded we paid at least £4000 for a third party “specialist roofer” to redo the whole roof. I explained at this meeting that these costs were excessive (he had one quote for £8,000), and that I could do it for £1500, and would do so, or pay him £1500.
Anthony then emailed on the 16th January, demanding that we give him £4000, and included these paragraphs:
4. We will begin a PR social media campaign against your business & reputation with the support of our friends and family in Wilmslow, Alderley Edge, Hale and beyond to ensure the world knows what an appalling business you have been to deal with and your work is not to be trusted. We also have the support of the contractors that have been through our house since and are so shocked at the work your team has done.
5. We will be reporting you to all the different trade bodies and writing reviews on Trust Pilot, Which, Google etc to ensure people know never to work with you.
We will give you 24 hours to reconsider your position before we pull the trigger on all of the above this week.

Regards

Anthony & Sarah

Nigel said no, that we would do the roof repair. So A & S issued the review that you see above. I have started the process for legal proceedings and will post the results here.

We give a 10-year guarantee because things can go wrong. We are committed to sorting out any issues and sticking to our contract for A & S, for you and all of our customers at Alderley Bespoke.

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