Ambir Technology Opiniões 

26
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Perfect for our Dental office for scanning insurance cards. We also scan driver's license and use the image for patient photos. Very easy to set up and efficient to use.

Classificada 4 em 5 estrelas

The equipment is solid, and works well....when it works. I can't attribute the problems directly to the Scan Pro 667ix because we are required to run the scanner through Athena Health software. The... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

very bad product. i bought more than 20 ID Scanners, after 3 to 6 months some scanners given result black image only showed not given original image. I contact support team. help us. very bad supporti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

As a technology reseller, we look for partners that manufacture a great product for our clients and terrific customer service for us. Ambir is delivering on both of these. Bob Scaglia, our rep... Ver mais

Informações sobre a empresa

  1. Loja de impressoras e scanners
  2. Loja de acessórios para computadores

Informação fornecida por diversas fontes externas

Ambir Technology provides best in class High-Speed Scanners, Card Scanners, Document Scanners, eSignature & Document Management Solutions. Shop Now.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

26 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

Todas as opiniões

(26)

0 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Scanner!

Perfect for our Dental office for scanning insurance cards. We also scan driver's license and use the image for patient photos. Very easy to set up and efficient to use.

24 de outubro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Really did not want to give any stars

Really did not want to give any stars. We have needed repair kits for our scanners since last year and they are never in stock. We placed 2 orders and no one contacts us to tell us that they are out of stock. We call after our order does not show up.

16 de abril de 2019
Opinião espontânea
logótipo da Ambir Technology

Resposta da Ambir Technology

Hello,

We’re sorry to hear about the issues you’re experiencing with our maintenance kits. Our kits will be back in stock by the beginning of this upcoming week. If you need the maintenance kit prior to then, we can find a solution that fit your needs. If you could contact our technical support team at (630) 530-5400 (Option 3) or through the chat on the bottom right side of www.Ambir.com from 8AM – 5PM CST, we’d love to help resolve this issue directly.

Thank you,

The Ambir Team

Classificada 5 em 5 estrelas

Very good!

Everything from placing my order through installation has been a breeze. We have only had very good experiences with customer support at Ambir!

22 de março de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Product doesn't work as advertised

Product doesn't work as advertised. It does not scan to Outlook.

Nice try trying to blame it on me in your reply. But I did buy the model with Abbry business card software and it still doesn’t work with Outlook. I contacted tech support and they admitted it is a product flaw.

I spoke to ABBRY tech support and they said the product does not work with Outlook 2019 and they were stunned that Ambir was still selling it. Also, your website does not have a chat button as you claim.

15 de março de 2019
Opinião espontânea
logótipo da Ambir Technology

Resposta da Ambir Technology

Hello,

We’re so sorry to hear you’re experiencing this issue. Only our scanners with ABBYY Business Card Reader Software can import and export into Outlook. If you purchased a scanner without ABBYY Business Card Reader Software, you can still purchase the software to use with Outlook. If you have purchased a scanner with ABBY Business Card Reader Software, you may be experiencing an issue with your software. Our support team can walk you through this issue at (630) 530-5400 (Option 3) or through the chat on the bottom right side of www.Ambir.com from 8AM – 5PM CST.

Our apologies, our only intent is to offer a full list of potential solutions to the issue. I would recommend reaching out to our support to either set up an RMA for a scanner repair or a refund.

Thank you,

The Ambir Team

Classificada 1 em 5 estrelas

FALSE ADVERTISING - PRODUCT DOES NOT WORK AS STATED

We ordered what we were told was the only compatible scanner with Athena. After receiving the scanner, we had difficulty connecting the scanner to our computer. We downloaded the software as instructed. We contacted Athena who stated to contact Ambir. We contacted Ambir who stated to contact Athena. We then had our IT person look into the issue. Even our IT person had issues downloading the software. After a few weeks of no progress and getting the run around, I contacted Ambir and requested a refund. Per Ambir, there is a particular person who we need to speak to that "knows all things Athena". We left a message for him to return our call. After 2 days of not hearing from him, I called and spoke with him. He stated, "there is NO scanner that will work directly with Athena." Their scanner is just like any other. I told him that within the last 2 days, I had heard that there is an additional software that we must purchase from them in order for the scanner to work directly with Athena. I also learned that we must pay monthly for the subscription to be able to continue to utilize it. He stated that program is no longer available due to lack of revenue generated with the software and the issues they have had with it. I also told him they are falsely advertising their products. Their website advertises use with Athena. Per Athena, they were told Ambir was the only scanner that could be used with their software. I stated I wanted a full refund. I had to pay the $25.00 shipping cost to send it back to Ambir. Ambir received the scanner back on 02/07/2019, per UPS, and as of today, 02/19/2019, they still have not credited our credit card. I called today to follow up on the request. I was told the refund was processed while over the phone and was given a reference number. I also asked the rep to please send me a receipt showing the refund. I have yet to receive it.
____________________________________________________
Response to Ambir's response:

The refund was not placed on the 11th. I spoke with Lisa yesterday who processed the refund while we were on the phone, back to the credit card used to purchase the scanner. Ambir received the scanner back on the 11th, per UPS, however Ambir never processed the refund back to the credit card which was used to purchase the scanner. I know this from speaking with Lisa, at Ambir. Lisa sent me the receipt on yesterday, via email. The receipt you sent me today does not reflect the credit card being refunded, it simply shows a credit to our Ambir account, but not the refund credited back to the credit card, as requested.

19 de fevereiro de 2019
Opinião espontânea
logótipo da Ambir Technology

Resposta da Ambir Technology

Hello,

We’re very sorry to hear about the issues you’ve been dealing with. Looking at your account information, your refund was placed on February 11th. The reason you may have not yet received the refund is that the refund and transfer may still be processing. However, I have sent you an email with your receipt at the email listed on the account so you can be sure the refund has been applied. And again, we’re very sorry for the inconvenience and the issues you have been dealing with.

Thank you,

The Ambir Team

Classificada 1 em 5 estrelas

no customer support

no customer support. ordered parts don't fit, they sent the wrong ones.

11 de dezembro de 2018
Opinião espontânea
logótipo da Ambir Technology

Resposta da Ambir Technology

Hello,

We’re sorry for the issue with your ordered parts. Your new, correct parts have been sent as of Wednesday (12/12) and you will be receiving them shortly.

Thank you,

The Ambir Team

Classificada 4 em 5 estrelas

La calidad de la imagen no siempre es…

La calidad de la imagen no siempre es buena.

7 de dezembro de 2018
Opinião espontânea
logótipo da Ambir Technology

Resposta da Ambir Technology

Hello,

We’re sorry to hear you’re having issues with the image quality. Please contact our technical support team at (630) 530-5400 (Option 3) or through the chat on the bottom right side of www.Ambir.com from 8AM – 5PM CST. Para ayuda en español, por favor llama (630) 530-5400 y pregunta a hablar en español con alguien. Intentaremos a acomodar usted.

Thank you,

The Ambir Team

Classificada 5 em 5 estrelas

Partnering with Ambir

As a technology reseller, we look for partners that manufacture a great product for our clients and terrific customer service for us. Ambir is delivering on both of these.

Bob Scaglia, our representative within Ambir, is there for us during every step of every project.

We offer Ambir products to our clients with complete confidence.

11 de novembro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

very bad

very bad product. i bought more than 20 ID Scanners, after 3 to 6 months some scanners given result black image only showed not given original image. I contact support team. help us. very bad supporting and very bad product.

30 de agosto de 2018
Opinião espontânea
logótipo da Ambir Technology

Resposta da Ambir Technology

Hi Osama,

We’re sorry to hear about the issues you’re having with your scanners. Our technical support team will be reaching out to you via email to help resolve those issues.

Thank you,

The Ambir Team

Classificada 4 em 5 estrelas

The equipment is solid

The equipment is solid, and works well....when it works. I can't attribute the problems directly to the Scan Pro 667ix because we are required to run the scanner through Athena Health software. The issue could be software related, or hardware related, but in either case, I find that about 1x/day to 1x/week, it just stops working altogether. The only solution is to restart the Ambir software. It's not that big of a deal, but it is annoying.

27 de agosto de 2018
Opinião espontânea
logótipo da Ambir Technology

Resposta da Ambir Technology

Hi Quentin,

We’re glad to hear you find the scanner solid and are sorry you’re experiencing some functionality issues. I recommend uninstalling the driver and software and then reinstalling from this page: http://www.ambir.com/athenahealth-setup/
If you’d like, our support team can walk you through this. They can be reached at (630) 530-5400 (Option 3) or through the chat on the bottom right side of www.Ambir.com from 8AM – 5PM CST.

Thank you,

The Ambir Team

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