Absolute scumbags. They don’t accept Amex (not mentioned anywhere in agreement) and will find any reason to add bolt-on charges. I was charged €150 as a ‘key deposit’, refundable upon return of t... Ver mais
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Bellow the suppose price to pay for my car rental, and after all those hidden chargers I end up paying 568.92. ______________________________________________________ ¡Thank you for you... Ver mais
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Our ordered car was not available, so we got a downgrade (other lower category)! They didn't even excuse and they declined a refund by stating that the rented car was also suitable for 4 passengers! M... Ver mais
I returned the car at AutoClick Alicante office on 12.10.2016 according to the rental agreement. There was a parking accident with a small damages on the car. I applied the papers about the accide... Ver mais
A empresa respondeu
1,1
Muito mau
357 opiniões
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AutoAmigos canceled reservation on the day of arrival
We (my friend and I) made a booking using the autoamigos website, it got confirmed. On the day of arrival, 4 hours before we were supposed to pick up the car we got an email informing us that the reservation had been canceled, without providing any reasons. The workers in the office of OKRentACar were not aware that the cancelation had been made by AutoAmigos and not by the us, the costumers. The car had already been prepared by their team and was ready for us. The only option left was for us to pay 120€ for the exact same car we had booked for 30€ online. This is theft.
13 de março de 2018
Opinião espontânea
Resposta da AmigoAutos.com
Dear Margaux,
Thank you for sharing your experience with us.
One of our biggest challenges is to find the best suppliers with the best offers and conditions. That's why we are in a constant search for new offers.
Unfortunately, in very rare occasions, implementing changes may affect some bookings. Usually this doesn't happen in the last moment and we have time to amend the reservation and offer another one for the same price.
We are really sorry this had happened and we can only ask you to try our services again (we can arrange a discount) so that you could see that this was an isolated case.
Thank you.
Regards.
Mónica Martín.
AmigoAutos.
Had to get a different car
We booked a car that they didn’t have at the time of collection. So I had to get a smaller one as there were other people already waiting for over an hour in front of the cue without any certainty of when they were to get the bigger cars.
Very pleasant and polite staff but inefficient to deliver the product.
8 de janeiro de 2018
Opinião espontânea
Resposta da AmigoAutos.com
Dear Mrs. McDae,
Thank you very much for sharing your experience with us and the rest of the community.
We would like to point out that AmigoAutos is third party rental provider. Our task is to find the best offer among hundreds of different web portals and deliver it to the client. Unfortunately the service itself is provided by the rental company and we cannot change that.
I hope this clarifies things.
Have a great day.
Regards.
Mónica Martín.
AmigoAutos.
Resposta da AmigoAutos.com
Dear Gustavo,
Thank you so much for your comment. We're happy to know your experience with us was satisfactory.
Hope to see you soon.
Kind regards.
Mónica Martín
AmigoAutos
Great place to find Your perfect rental
This is the second time now when I've used Amigoautos.com to rent a car. The prices are great, plenty of choices, easy booking. Only shame that I wasn't able to contact Amigosautos.com when I had problem with autoclick lisboa - to be fair - it was after Amigosautos.com working hours - but still.
18 de setembro de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Hi Janis,
Thank you for your positive feedback. We are happy to know that our services met your expectations.
I'm afraid that outside opening hours we are unable to attend the phone.
Have a good day.
Regards,
Mónica Martín,
AmigoAutos.
Easy to book and straight forward to …
Easy to book and straight forward to collect car. Be aware that although you may book insurance through Amigo Autos, the actual car hire company will request that you leave a large deposit. We did this using a credit card and there were no issues on returning the car.
26 de agosto de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Dear Customer,
Thank you for your comment. We're always trying to improve our services and the opinion of our customers is essential for us to do so. We're happy to know your experience with us was so positive and really hope to see you soon. Regarding the issue you described of leaving a deposit for damages on the car hire company, we do recommend all our customers to read terms and conditions before they make the booking in order to pick the one they like most, as well as being aware of everything that the car rental company will require in order to collect the vehicle.
Hope to see you soon.
Kindest Regards,
Mónica Martín,
AmigoAutos.
The customer service at AmigosAutos …
The customer service at AmigosAutos could not provide more information about the rented car, i.e. they did not know the classification of the cars and what could I expect instead of the car I ordered (if they don't give me the one I want).
15 de agosto de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Dear Customer,
Thank you for your comment. We're trying to improve our services and the opinion of our customers is essential for us to do so.
As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose.
Transparency is very important for us so that we explain clearly every detail in terms and conditions so that our customer is always well informed and can choose the offer he thinks suits him most.
We are sorry for the inconveniences and recommend you to read terms and conditions before you make the booking in order to pick the one you like most.
Please, contact rental company's customer service and sure they will be happy to help you. If you also would like to contact our customer service to leave record, please send us an email to customerservices@amigoautos.com.
Kind regards.
Mónica Martín
AmigoAutos
Resposta da AmigoAutos.com
Hi Jakub,
Thank you for your comment. We're happy to know your experience with us was so positive and really hope to see you soon.
Kindest regards.
Mónica Martín
AmigoAutos
Reliable service
New car, no queue, clear explanations at the airport provider by the staff
14 de agosto de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Hello,
Thank you very much for your kind words. We're happy to know your experience with us met your expectations and really hope to see you soon. We offer the best option and work with the most transparent rental car companies.
Kindest regards,
Mónica Martín
AmigoAutos
I have rated this on the ease with …
I have rated this on the ease with which to purchase a voucher on the internet. However, until we have actually used the company it is not easy to rate overall.
I sincerely hope our experience with you will be good as the press on 'car hire' abroad is not good at the moment.
Janie Savin
4 de agosto de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Hi Janie,
We offer the best option and work with the most transparent rental car companies.
We hope the service was as good as you have expected.
Thank you.
Regards,
Mónica Martín
AmigoAutos
Great support
Great support. Only difficulty when I needed to make a change on the reservation.
28 de julho de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Hello Dirk,
Thanks your very much for your kind words. We are happy to know your experience with us met your expectations and really hope to see you soon. When making changes, if there is a problem doing it online, we assist our customers via phone on a free number and via email.
Kind regards,
Mónica Martín
AmigoAutos
Hidden charges check before you travel
Paid a deposit for the car roughly £7.00 online before I left to go to Ibiza , I had to pay £47.00 which was stated as the only payment I would have to make upon picking up the car , once I got to Ibiza I had to meet another company "record go" which drove me to pick up the rental and fill out paper work I was then told £47 , was not the only amount I had to pay, I would have to £177 plus the £47 , plus extra £10 per day for insurance plus leave a deposit of £900 on my credit card, (i needed the car for 4 days) it was for a ford Kia , i was upset as I was not told the total amount from the first deposit I made online , I declined to take the car and got a better deal from another company!
30 de junho de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Hi Diane,
Thanks for sharing your experience with us.
As a broker we are working with more than 150 car rental agencies. All of them have their own terms and conditions so that the additional costs (mandatory and optional) may vary depending on the offer you choose. During the booking process and on the voucher we make sure to include all the important information as well as all related to the supplier.
We are not sure what are all those costs. In most car hire companies it is compulsory to leave a deposit for damages and fuel. As an alternative to this they may offer an additional coverage.
We invite you to simulate a booking via our website and check the conditions of each of the offers we have.
Thank you.
Mónica Martín
AmigoAutos
One day hire
A good booking experience with one caveat. Excess insurance was compulsory with online booking, but when I went to pick the car up from a third party, they tried to sell me a further excess policy which I thought was out of order.
12 de junho de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Dear Charles Dusting,
Thanks for your comment. We're happy to know your experience with us was satisfactory.
Hope to see you soon.
Kind regards.
Mónica Martín
AmigoAutos
Resposta da AmigoAutos.com
Dear Joan,
Thanks for your comment. We're happy to know your experience with us was so positive and really hope to see you soon.
Kindest regards.
Mónica Martín
AmigoAutos
I tried several yimes with one credit …
I tried several yimes with one credit card and nothing happened when i tried. No medsages about why it was failed. Next credit card was acceoted without problem .
With regards
4 de junho de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Dear Mohammad,
Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.
On the issue you described, please let me explain it was probably a temporary technical problem on the payment gateway. We apologize for any inconvenience this may have caused you.
Kind regards.
Mónica Martín
AmigoAutos
Terms and conditions not clear at all
Terms and conditions not clear at all. I wanted a rent a car with desk at the airport and ended up with a company that had a desk at the "business terminal", which is 10min drive from the passenger terminal. On top of that, they didn't precise an out of hours pick up fee of 40€ I had to pay on arrival. I won't use this broker again and wouldn't recommend it to anyone.
31 de maio de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Dear customer,
Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.
On the issue you described, please note ee are an intermediary between the customer and the car rental company.
We work with many collaborators and each of them has its own conditions. Our clients are free to choose the rental company with which they wish to rent the car. Therefore, we always recommend that, in addition to reading our Terms and Conditions, customers carefully read the particular conditions of the car rental company that they have chosen.
If you disagree with any charges the company has made, please contact them. Also, if you want us to be aware of your disagreement, please send us an email to customerservices@amigoautos.com and we will be happy to help you from there.
Regards,
Mónica Martín
AmigoAutos
Great company.
29 de maio de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Dear Jorge,
Thanks for your comment. We're glad to know your experience with us was so positive and really hope to see you soon.
Kindest regards,
Mónica Martín
AmigoAutos
My daughter is standing in Ibiza …
My daughter is standing in Ibiza Airport, having booked a car through AmigoAutos last night for £72. Got 2 emails from AmigoAutos acknowledging receipt of payment and that confirmation was pending. Arrived at airport and rang AmigoAutos who said they could see the booking but she could not contact the car hire company. So they have now had to book a car at airport prices - 285 Euros! I cannot understand why you accept a late booking and payment if you cannot supply the car. I trust that you will be refunding her and also making a contribution towards her car hire. She said that the person on the phone at AmigoAutos was not very helpful at all.
21 de maio de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Dear Liz,
Thanks for your comment. We're trying to improve our services and the opinion of customers is essential to do so.
On the issue you described, please send us an email to customerservices@amigoautos.com and we'll be happy to help you from there.
Kind regards,
Mónica Martín
AmigoAutos
Resposta da AmigoAutos.com
Hi Tapio,
Thank you very much for the 5 star rating and the informative feedback.
Hope to see you soon.
Thank you.
Regards,
Mónica Martín
AmigoAutos
The interface at AmigoAutos was rather …
The interface at AmigoAutos was rather easy to follow. However, there were many hidden fees, of which either came up after choosing the reservation, or at the actual time of picking up the car for rental. I received an email a day from a third party with respect to extra insurance "needed". When arrived to pick up my car, it was not there. I was also unable to choose the insurance on my credit card as opposed to what was "pre-selected" by AmigoAutos. I'd highly recommend using the car rental website over AmigoAutos.com, even if it costs a little more, because you know exactly what you will be receiving. ALSO ... AmigoAutos charged me for the reservation of which, as can been seen above, did not go well.
17 de maio de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Hello Paul,
Please note that we work with several suppliers and each one of them has different booking conditions. It is very important to read the conditions when choosing the car from one specific supplier. In any case, if a car was booked and the conditions are not as expected by the customers, we allow cancellations up to 48 hours prior to arrival at the counter.
We are doing our best to make all the options visible and offer the most transparent information and will use your review towards improving our services.
Thank you.
Kind regards,
Mónica Martín
AmigoAutos
Todo ha sido muy bien
Todo ha sido muy bien. Me quede muy contento con el alquiler del coche. Un buen precio a pesar de que ha sido a corto plazo.
5 de maio de 2017
Opinião espontânea
Resposta da AmigoAutos.com
Estimado cliente,
Muchísimas gracias por compartir tu experiencia positiva. Nos alegra que todo haya ido sobre ruedas.
Esperamos verte pronto de nuevo.
Un cordial saludo,
Mónica Martín
AmigoAutos
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