I would like them to recall their Micro Brow Pen. I love Anastasia brow products until they came out with the micro pen, which I absolutely loved until all the paint on tube flaked off onto my h... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I would like them to recall their Micro Brow Pen. I love Anastasia brow products until they came out with the micro pen, which I absolutely loved until all the paint on tube flaked off onto my h... Ver mais
A empresa respondeu
I ordered 5 make up pallettes for Christmas gifts. On Christmas morning we discovered 2 arrived very broken. Customer service said they would send replacements. Chelsea who also wrote a review below... Ver mais
A empresa respondeu
I absolutely love Anastasia Brow definer, but after little use the plastic started breaking down. The locking mechanism on the spolie side needs tweaking. I hate complaining or reaching out to complai... Ver mais
A empresa respondeu
Had an order Nov 2024, but the product after a few scattered uses throughout Dec and Jan fell apart. It was a brow duo sided brush and the glue holding the angled line brush side was old or not strong... Ver mais
A empresa respondeu
If you’ve experienced makeup by Anastasia, you know it’s more than prestige makeup. It’s more than a trend or a look. And it’s more than getting your best eyebrows, lips or lashes yet. Every product Anastasia creates is made with extreme purpose, detail and design so you get gorgeous, pro-level results without being a pro. Every formula, every shade, every tool is powerful enough to be used by a master artist, yet effortless enough to be used by a beginner. With 25 years of innovation and experience, it’s no surprise that Anastasia has consistently disrupted the industry and re-defined prestige makeup.
Estados Unidos da América
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They did a 30% discount and in less than 6 hours bumped it to 40% off before my order was shipped but they would not price match my order and give me the 10% refund back

Resposta da Anastasia Beverly Hills
Nice service I like the easy way you deal with customer and the service after sales and I like the fast answer for any questions or problem on email.. thank you Anastasia you have great staff

Resposta da Anastasia Beverly Hills
BEST customer service in the WORLD! The Primrose palette arrived with a broken eyeshadow (a small part of me died). I emailed ABH and sent a picture of the palette and it's injury. Customer Service replied super quick and sent out a replacement palette immediately! Woah!! That's how customer service is supposed to work! These makeup palettes are the best...ever. I have wasted money on gorgeous palettes from other companys that end up chalky or extreme fallout or zero color pigmentation. ABH cannot be beat for their blend-ability or color options. In a world where Customer Service is lacking (if you can even reach a real person to talk with), doing business with ABH was refreshing!! Will be a customer for life!

Resposta da Anastasia Beverly Hills
Love their service n also love the shades

Resposta da Anastasia Beverly Hills
I purchased a collection of items online few days ago . The international shipment arrived quickly, but unfortunately the eyeshadow palette primose arrived with a damage in one of the colours. I immediately wrote to the costumer service and immediately I got a rely asking for my preference for a refund or a reshipping of a new item ..And as the palette has an amazing colours I asked for reshipping. And within less than an hour I received a confirmation that a new palette with be shiped .
High quality service with prompt response.. Brilliant work ,really impressed

Resposta da Anastasia Beverly Hills
I ordered Norvina V5 pallete and I received broken (B1)
Then in the same day they solved the problem within 4 hours
They did a replacement as well as they were so fast,so understanding and so professional
They will send me the tracking number soon ^_^

Resposta da Anastasia Beverly Hills
Je recommande à 100%, aussi bien pour leurs produits que pour tous les services autour (emballage impeccable, service clients on ne peut plus sérieux).
Je commande et continuerai à commander chez eux.

Resposta da Anastasia Beverly Hills
Amazing products and customer service! I ordered single eyeshadows and one arrived damaged in under 12hours a replacement was sent out! So impressed with the prompt response!

Resposta da Anastasia Beverly Hills
Orderd 2 items n my order arrived with 1 item missing i was shocked n though not going to get money back or the item
I emailed them and to my surprise they responded on the same day they needed alittle more info from me n the next day they were ready to refund me or send the missing item.
I have shopped with some big names in the past n have had seriouse trouble in trying to get their attention even though it was the fault of the companies but i was pleasantly surprised with how they assisted me at anastasia i was put off ever ordering from the company again but i 100% will be ordering fom here again
I cant thank anastasia enough.

Resposta da Anastasia Beverly Hills
I bought two eyeshadow palettes and one glow kit and upon arrival both of the eyeshadow palettes were broken. I wrote to customer service and sent them pictures and within one day, less then 24 hours, they had answered me and refunded me the money for the broken palettes. They offered to re send me new palettes but I choose the refund instead. Very impressed with their service and would definitely buy things again and would absolutely recommend to others. Thank you for all the help and very fast service!

Resposta da Anastasia Beverly Hills
Items arrives super quick to internationa address. Customer service responded to order issue and resolved it with no fuss within 24 hours. Very impressed with this companies customer service! Products are amazing too!

Resposta da Anastasia Beverly Hills
I was missing an item from my order so I emailed customer service. It was a weekend during a BIG sake, so I didn't expect a response for a few days, but they emailed back in a few hours.

Resposta da Anastasia Beverly Hills
Anastasia has amazing customer service! I will continue to repurchase from them! Their brand is my favorite to use on my bridal makeup clients!

Resposta da Anastasia Beverly Hills
So surprised how good ABH's customer service is!!! They responded to my issue so quickly and get it resolved right away! Amazingggg!!

Resposta da Anastasia Beverly Hills
I ordered a few things of ABH and one of my items came defective which happens. I emailed them and within minutes they got back to me and they offered to send me a replacement. I have never had such quick responses from a company before. I will definitely shop there again!

Resposta da Anastasia Beverly Hills
Best customer service!!! I received the wrong items in my order and ABH quickly resolved the issue by sending out the correct items and Did NOT make me send back the incorrect items! I love it when companies do this so I don’t have to waste more of my time fixing a mistake they made! Best customer service and best products! I will continue to be a loyal customer for years to come! Love them!!!

Resposta da Anastasia Beverly Hills
ABH have one of the most supportive and pleasant customer care services I've experienced.
Some weeks back, I purchased a damaged brow wiz pencil from a retail store (Douglas) in the Netherlands, Amsterdam, and I had quite a nasty experience trying to make an exchange.
I sent an email to ABH, and they not only provided a timely response but also offered me a complimentary pencil!
I think this was a great gesture on their path. Also, the pencil is pigmented, but without being too heavy, and works great for my full brows!
I'll 100% recommend shopping with them.

Resposta da Anastasia Beverly Hills
extraordinary site we find everyone and the price very reasonable with often discounts, customer service present and very responsive I recommend the site Anastasia bevelly hills that I love

Resposta da Anastasia Beverly Hills
Génial, super produits et service client au top du top. Je recommande +++

Resposta da Anastasia Beverly Hills
I love ABH brand ALOT not only for her make up, (I just got to see this!) but also for how fast and helpful this company is to help you out when there is an issue!
Will keep continuing buying the majority of my make up here! With no doubt!

Resposta da Anastasia Beverly Hills
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.