Anastasia Beverly Hills Opiniões 

318
TrustScore: 3.5 em 5

3,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would like them to recall their Micro Brow Pen. I love Anastasia brow products until they came out with the micro pen, which I absolutely loved until all the paint on tube flaked off onto my h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered 5 make up pallettes for Christmas gifts. On Christmas morning we discovered 2 arrived very broken. Customer service said they would send replacements. Chelsea who also wrote a review below... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I absolutely love Anastasia Brow definer, but after little use the plastic started breaking down. The locking mechanism on the spolie side needs tweaking. I hate complaining or reaching out to complai... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Had an order Nov 2024, but the product after a few scattered uses throughout Dec and Jan fell apart. It was a brow duo sided brush and the glue holding the angled line brush side was old or not strong... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Beleza e bem-estar

Escrito pela empresa

If you’ve experienced makeup by Anastasia, you know it’s more than prestige makeup. It’s more than a trend or a look. And it’s more than getting your best eyebrows, lips or lashes yet. Every product Anastasia creates is made with extreme purpose, detail and design so you get gorgeous, pro-level results without being a pro. Every formula, every shade, every tool is powerful enough to be used by a master artist, yet effortless enough to be used by a beginner. With 25 years of innovation and experience, it’s no surprise that Anastasia has consistently disrupted the industry and re-defined prestige makeup.


Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,7

Todas as opiniões

(318)

17 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

They did a 30% discount and in less…

They did a 30% discount and in less than 6 hours bumped it to 40% off before my order was shipped but they would not price match my order and give me the 10% refund back

7 de dezembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

We apologize for any inconvenience. Please email our Team at info@anastasiabeverlyhills.com for assistance. Thank you

Classificada 5 em 5 estrelas

Nice service I like the easy way you…

Nice service I like the easy way you deal with customer and the service after sales and I like the fast answer for any questions or problem on email.. thank you Anastasia you have great staff

4 de dezembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for the positive review and rating. Enjoy your product

Classificada 5 em 5 estrelas

BEST customer service in the WORLD

BEST customer service in the WORLD! The Primrose palette arrived with a broken eyeshadow (a small part of me died). I emailed ABH and sent a picture of the palette and it's injury. Customer Service replied super quick and sent out a replacement palette immediately! Woah!! That's how customer service is supposed to work! These makeup palettes are the best...ever. I have wasted money on gorgeous palettes from other companys that end up chalky or extreme fallout or zero color pigmentation. ABH cannot be beat for their blend-ability or color options. In a world where Customer Service is lacking (if you can even reach a real person to talk with), doing business with ABH was refreshing!! Will be a customer for life!

4 de dezembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for the positive review and rating. Enjoy your product

Classificada 5 em 5 estrelas

I purchased a collection of items…

I purchased a collection of items online few days ago . The international shipment arrived quickly, but unfortunately the eyeshadow palette primose arrived with a damage in one of the colours. I immediately wrote to the costumer service and immediately I got a rely asking for my preference for a refund or a reshipping of a new item ..And as the palette has an amazing colours I asked for reshipping. And within less than an hour I received a confirmation that a new palette with be shiped .
High quality service with prompt response.. Brilliant work ,really impressed

2 de dezembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Enjoy your product.

Classificada 5 em 5 estrelas

Fixing a problem

I ordered Norvina V5 pallete and I received broken (B1)

Then in the same day they solved the problem within 4 hours
They did a replacement as well as they were so fast,so understanding and so professional

They will send me the tracking number soon ^_^

2 de dezembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Enjoy your product.

Classificada 5 em 5 estrelas

Amazing

Je recommande à 100%, aussi bien pour leurs produits que pour tous les services autour (emballage impeccable, service clients on ne peut plus sérieux).
Je commande et continuerai à commander chez eux.

2 de dezembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for the positive review and rating. Enjoy your product

Classificada 5 em 5 estrelas

Amazing products and customer service

Amazing products and customer service! I ordered single eyeshadows and one arrived damaged in under 12hours a replacement was sent out! So impressed with the prompt response!

29 de novembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Enjoy your product!

Classificada 5 em 5 estrelas

Quick response

Orderd 2 items n my order arrived with 1 item missing i was shocked n though not going to get money back or the item
I emailed them and to my surprise they responded on the same day they needed alittle more info from me n the next day they were ready to refund me or send the missing item.
I have shopped with some big names in the past n have had seriouse trouble in trying to get their attention even though it was the fault of the companies but i was pleasantly surprised with how they assisted me at anastasia i was put off ever ordering from the company again but i 100% will be ordering fom here again
I cant thank anastasia enough.

28 de novembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Enjoy your product

Classificada 5 em 5 estrelas

I bought two eyeshadow palettes and one…

I bought two eyeshadow palettes and one glow kit and upon arrival both of the eyeshadow palettes were broken. I wrote to customer service and sent them pictures and within one day, less then 24 hours, they had answered me and refunded me the money for the broken palettes. They offered to re send me new palettes but I choose the refund instead. Very impressed with their service and would definitely buy things again and would absolutely recommend to others. Thank you for all the help and very fast service!

24 de novembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Glad our Team was able to take care of you. Thank you for your support of Anastasia Beverly Hills.

Classificada 5 em 5 estrelas

Top Quality Customer Service

Items arrives super quick to internationa address. Customer service responded to order issue and resolved it with no fuss within 24 hours. Very impressed with this companies customer service! Products are amazing too!

23 de novembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Glad to hear our Customer Care Team was able to assist you. Thank you for your positive review and rating.

Classificada 5 em 5 estrelas

Fast customer service

I was missing an item from my order so I emailed customer service. It was a weekend during a BIG sake, so I didn't expect a response for a few days, but they emailed back in a few hours.

21 de novembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Glad our Customer Care Team was able to assist you.

Classificada 5 em 5 estrelas

Anastasia has amazing customer service

Anastasia has amazing customer service! I will continue to repurchase from them! Their brand is my favorite to use on my bridal makeup clients!

20 de novembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Enjoy your product.

Classificada 5 em 5 estrelas

Delivery issue

So surprised how good ABH's customer service is!!! They responded to my issue so quickly and get it resolved right away! Amazingggg!!

16 de novembro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Enjoy your product. Thank you for your support of Anastasia Beverly Hills.

Classificada 5 em 5 estrelas

First ABH order

I ordered a few things of ABH and one of my items came defective which happens. I emailed them and within minutes they got back to me and they offered to send me a replacement. I have never had such quick responses from a company before. I will definitely shop there again!

29 de outubro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Enjoy your product. Thank you for your support of Anastasia Beverly Hills.

Classificada 5 em 5 estrelas

Best customer service!!

Best customer service!!! I received the wrong items in my order and ABH quickly resolved the issue by sending out the correct items and Did NOT make me send back the incorrect items! I love it when companies do this so I don’t have to waste more of my time fixing a mistake they made! Best customer service and best products! I will continue to be a loyal customer for years to come! Love them!!!

27 de outubro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Our customers are very important to us and we want to make sure you enjoy your product.

Classificada 5 em 5 estrelas

ABH rocks!

ABH have one of the most supportive and pleasant customer care services I've experienced.
Some weeks back, I purchased a damaged brow wiz pencil from a retail store (Douglas) in the Netherlands, Amsterdam, and I had quite a nasty experience trying to make an exchange.

I sent an email to ABH, and they not only provided a timely response but also offered me a complimentary pencil!
I think this was a great gesture on their path. Also, the pencil is pigmented, but without being too heavy, and works great for my full brows!

I'll 100% recommend shopping with them.

26 de outubro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Thank you for your support of Anastasia Beverly Hills.

Classificada 5 em 5 estrelas

top of the line customer service

extraordinary site we find everyone and the price very reasonable with often discounts, customer service present and very responsive I recommend the site Anastasia bevelly hills that I love

18 de outubro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Enjoy your product when you receive it. Thank you for your support of Anastasia Beverly Hills.

Classificada 5 em 5 estrelas

Génial

Génial, super produits et service client au top du top. Je recommande +++

15 de outubro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Our customers satisfaction is our number one priority. Enjoy your product when you receive it.

Classificada 5 em 5 estrelas

ABH best brand & service

I love ABH brand ALOT not only for her make up, (I just got to see this!) but also for how fast and helpful this company is to help you out when there is an issue!
Will keep continuing buying the majority of my make up here! With no doubt!

11 de outubro de 2021
Opinião espontânea
logótipo da Anastasia Beverly Hills

Resposta da Anastasia Beverly Hills

Thank you for your positive review and rating. Our customers satisfaction is our number one priority. Enjoy your product when you receive it.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais