Andersen Opiniões 

Quality has gone south with tis company, paint quality, finish quality is now poor at best. Shipping is also a joke they use to package their products so they would not get damaged during shipping, this has changed dramatically. Poor too cheap packing is now the norm. Plus they are expensive and they have changed their parts store so it is confusing to find product.

Don't sign anything. I signed a $29,715 Renewal by Andersen of Oregon contract and cancelled before the follow-up technical measurement. Without even asking if there was anything they could do or ask why I cancelled, they sent me a bill for 15%, which they rapidly sent to collections. (I've NEVER been sent to collections!) The contract states that its late-cancellation fee is intended to offset incurred labor, administrative and material costs. I disputed the charge in writing and requested documentation supporting the costs claimed. I continue to dispute the debt, Anderson would take your first born if it said they could on page 87 after a 4 hour demo on someone else's computer. I am now pursuing the available consumer and regulatory dispute processes, but what a life suck. They know most people will be pushed into fulfilling the contract or just paying them.
Such a gross company - I don't care if their windows are made of gold and lollipops. At the end of the day, they'd take my family's money for absolutely no work done and no explanation. Don't let them into your home.
Interesting everywhere else they have 5 stars...

BEWARE ... Their "no interest" financing is predatory lending. Unless you pay off the balance within 18 months, they slam you with outrageous interest. High interest credit cards are cheaper and you ģet the miles.

Horrible company, service was just as horrible. Only cared about money. Treats their staff like slaves not to mention they are racist and colorist I never in my entire life hated a company so bad. The amount of micromanagement there is, is behind this world. I even heard that they don’t let employees go to the bathroom for more than 3 minutes and only 1 bathroom break in a whole shift. I would love to give this company a 0 but I can’t because of this website. Utterly Disgusted!!

One of the Worst Customer Support Experiences I've Had

We spent a small fortune upgrading our home with premium windows and a front door, expecting industry-leading craftsmanship and reliable support. While the product is excellent, the customer service following installation has been an absolute nightmare. When we tried to get help both for a warranty claim and for a paid repair, getting a response to our request was near-impossible. Most of the time, the Service Assessment Team did not answer our phone calls, and we were directed to leave a phone message which would be returned at "as soon as possible". Most phone messages were not returned. More specifically, it took three calls and four weeks just to get a live person to initiate an evaluation of our warranty repair and get a quote on our paid repair, three more calls and almost 8 weeks to receive an evaluation of our warranty claim, and now we are incurring an 11 week lead time before the repairs can take place. During this last call, which fortunately did not go to voicemail, I was on hold for 2 hours and 42 minutes before a team member was available. Customer service has been virtually unresponsive all summer! There is nowhere to turn, as Anderson has made it structurally near-impossible to get in touch with anyone who can actually authorize a claim, repair or replacement. The company's customer service staff seems to be woefully understaffed. Anderson is quick to take your money, but the second something goes wrong, you are virtually completely on your own. Please check reviews of this and other window installers to make sure your installer has good references.

Terrible product, even worse customer service. Pathetic.

After spending over $100,000 a few years ago with this company, now I’m starting a new project. I called Andersen, asking for an on site consultation. ONE HOUR LATER, I’m still answering idiotic questions about the measurements of the windows, the age of the old windows??? the material of the kitchen. What? It’s a REMODEL!! The measurements will likely change. What is wrong with these people?

Terrible parts website and fulfillment services. I believe Andersen runs a poor website and portal for ordering parts, one in which orders are not timely confirmed to the customer-supplied e-mail address and even their live representatives cannot reliably, accurately tell that an order has been placed or its status, at least not within the first couple of days after the order is placed online. They apparently will put a charge or hold onto your credit card with no way to confirm the order has been placed or is in process until close to shipment time. This seems due to poorly designed systems and internal, operational communications.

Their warranty is WORTHLESS. They sent a defective part and won’t replace it. Then they said the damage to the frame was because we didn't install the part right away. Nothing like being gaslighted by this company. They have had every excuse to deny our claims and refuse to send parts. They claim these full glass storm doors 96” tall 36” wide are a homeowner do it yourself project. I am so glad we didn’t spend the big bucks to have Anderson windows installed when we built our home. At least Milguard will honor their warranty.

I should have reported my issues years ago when we originally had the issue with Steve Mermalstine but - in 2023 we had an issue with Steve- who is sent in to push sales when you otherwise may not purchase. Andersen uses predatory sales tactics to push a sale of two bay windows in our older home. They demand an answer on the spot and if you don’t bite they continue to attack you with pricing. We eventually broke down and agreed. But We were never informed That the window installation process would leave us with smaller windows. Essentially We were whole heartedly upset with the process and product. We were never offered a solution but decided to look on the bright side and move on. After months of antagonizing text messages we agreed to an estimate for exterior doors - 2 to be exact. When Steve arrived he was upset that my husband wasn’t home- because he could not exact the same predatory sales tactic as before. So, before even seeing both doors I told him I would not be making a decision today. He retaliated by saying “well, this was a waist of my time, I could have told you over text this was going to be 10k per door.” I told him I was sorry for wasting his time and sent him on his way. Then tonight, he sauntered into a local restaurant that we frequent. He was pompous and lied about both interactions and then, on the spot threatened to put down our place of business to local residents. Again, should have said something when he lied about a window installation. I should have said something when he insulted me in my home a second time… but today I’m saying something because his lies and sheer lack of professionalism was not only deafening but also potentially detrimental to my place of employment - which has no bearing in any of this. Steve mermalstine of the Philadelphia/Coatesville area is not a nice person and he will openly lie to your face regarding Andersen windows/door- and then further insult your intelligence and integrity by lying again to say he Didn’t. Don’t get sold by this predatory company or the terrible people it employ's.

I ordered glass replacement may 27th and never received the order yet I called and they give me the run around I aso6asked to talk to a supervisor and they said not available and also gave my number for a call back that didn't happen I am not doing business with Anderson 4 anything

These windows melted my car and RV. STAY AWAY!!
The heat and sun that are reflected from these windows can damage and melt anything not metal. I have been going back and forth with the insurance company representing Andersen with no progress, just excuses. This happened five months ago. The damage from these windows has cost me thousands of dollars. Stay away from this company and windows. Protect your property!

Very disappointing experience with Andersen Windows & Doors. After payment, customer support became extremely difficult to deal with. Multiple emails, phone calls, and months of follow-up resulted in little to no resolution. Simple requests were repeatedly misunderstood, and communication was poor throughout the process. Based on my experience, I would not purchase from them again and cannot recommend them to other businesses.

I broke my new front window, ordered a replacement sash on 3/24/2026, I kept calling to get a ship date, I finally got told it shipped and when it would arrive. I scheduled the installer, the day it was to be here I received a call stating it was back ordered. I then received a message that it arrived the next week but was refused due to damage. The new shipment date is now in July. I spent over 60k to have new Anderson windows installed, had I known their customer service was this poor I would have picked a different window company! In short, anyone needing windows do your upfront investigation and pick another window line such as Pella, Kobe or Weathershield to avoid the poor customer service!

Andersen can not claim they have customer service. Customers are irrelevant to them. Still waiting for an order placed 5/14. They provide invalid tracking numbers. I received an email which they stated was delivered on 5/22. It wasn't. Using information from Anderson’s website shows there’s an unexplained delay. It’s still sitting at a suburb 5 miles away. They lie.

Good lord. We have an older 850 sq ft home with 8 windows max and I mean smallish windows. Their rep quoted us $32K for new windows!
What a total scam!

Worst company in the world - I've dealt with them directly since 2006 - first home build resulted in a lawsuite we won because they had so many defective windows and refused to honor their warranty. Fast forward and I just bought a home with of course brand new andersen - several defects found by andersen's own inspector and they are once again not honoring their warranty so back to court we go. Avoid them at all costs. The folks there have all been really nice but they gaslight you and you will not get any warranty honored.

My wife solicited a consultation & price quote from Anderson. For just 7 windows & 1 sliding glass door, the quote was a stunning EIGHTY-THOUSAND dollars! I thought they must have inadvertently added a zero. No thanks, Ander$on.

Andersen doors EMCO customer services es lo peor que puede haber no recomiendo esta compañia tengan cuidado hablan de garantia no existe devolver el producto buena suerte llamar customer services suerte y es mejor que hagas un curso no de english si no de Chinese indu que locura