Angel Remy Opiniões 

218
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The hair is fantastic I had my last lot in my hair for nearly 2 years and still looks quite good I ordered it and it came on time and what I wznted

A empresa respondeu

Classificada 4 em 5 estrelas

The delivery was excellent.However there are a lot of products out of stock i have got a fitting booked for 20th sept which if they havent come in by then the appointment will have to be cancelled.Not... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Customer service is always 10/10, always there to help with any queries Iv had. Never had a problem with the hair been using since 2020, and will continue to use as my supplier. I love all different... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Angel Remy hair has always been the best quality. My last extensions lasted me a year and a half. I bought some from another company before, cheaper but absolutely awful! My new hair from Angel Remy i... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de extensões para cabelo
  2. também em
  3. Fábrica de cosméticos
  4. Fornecedor de produtos de beleza
  5. Grossista de produtos de beleza
  6. Loja de produtos de beleza
  7. Loja de produtos para cabelo

Sobre Angel Remy

Escrito pela empresa

Angel Remy image
Home Shop Aftercare Trade

Angel Remy have established themselves in being the nationwide’s leading Hair Extension Company offering the best quality hair at very competitive prices to trade. Angel Remy has over 40 hair colours to choose from, Enabling you to create your perfect look. Aside from our fantastic range of Hair Extensions, we also supply a range of hair extension tools which are needed when applying hair extensions. Angel Remy Hair Extensions, Global suppliers of high quality 100% human hair extensions.

Angel Remy gif

Informações de contacto

4,2

Bom

TrustScore: 4 em 5

218 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(218)

62 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great company

Great company , easy to work with , helpful ,

17 de janeiro de 2025
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Resposta da Angel Remy

Hello Kerry! Thank you for taking the time to leave a lovely review!

Classificada 1 em 5 estrelas

Hairdresser ordered my new hair from me…

Hairdresser ordered my new hair from me from here. 24’ White blonde nanos. Wasn’t white blonde as it was orange. Knotty. Really bad quality I’ve been wearing hair extensions for years and never had anything like it. Refused a refund and customer service is shocking. Lasted not even a week in my head. You have had contact with my hair dresser as you’ve sent the hair back

4 de novembro de 2024
Opinião espontânea
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Resposta da Angel Remy

Hi Olivia, on Monday the 18th of November we emailed you asking for your hairdresser to contact us. As of today we have had no reply from you or your hairdresser. Our #Iced White is definitely not orange, and if the shade wasn't suitable this should of never been fitted and returned back to us and we would of happily issued a full refund/exchange.

Classificada 5 em 5 estrelas

Great hair

Great hair, fast service

19 de dezembro de 2024
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Resposta da Angel Remy

Hello Julia, thank you for taking the time to leave a lovely review!

Classificada 1 em 5 estrelas

TERRIBLE HAIR BAD QUALITY AND VERY BAD…

TERRIBLE HAIR BAD QUALITY AND VERY BAD CUSTOMER SERVICE !!!!!!Stay clear of this hair company. The quality Is the worst I have ever known in thirty years of using hair extensions. The customer service is even worse.
After being advised to use this hair, I switched over from my usual hair provider but unfortunately this was a disaster for me. The hair is such a low quality within weeks, it began to shed, fall out,
Lost shine ended up looking shabby, my hairdresser noticed
On the first rotation of this hair, but as this fell a day before my 50th birthday and a time where I had many celebrations planned and trips away, I had no choice but to have the hair refitted. Unfortunately, this just looked ridiculous, and I had to have it all taken out which ruined many of my celebrations. Angel Remy hair was contacted, sent pictures, and the situation explained to them. They firstly refused to speak to me and held no compassion towards me and wouldn't even respond to my emails. They then proceeded to explain to my hairdresser that because I didn't contact them within the time limit of what they say is acceptable they refused to assist this issue further. The Hair
Was not even 8 months old? I have had hair from other companies that lasts well over 12 months and would still be fit to use again if necessary. I understand that maybe i should have contacted angel remmy hair
Within weeks of me realising how low quality the actual hair was, but there was a lot going on and as stated they were contacted only weeks really after their hair policy had ran out, so in my opinion are really being so pedantic to avoid blame.
And there statement of explaining to me that I was out of time was only by weeks is so lame and a little bit of understanding and customer care wouldn't have gone a miss in this situation.Regardless of rules regulations. I am now having to individually take this company to court. As it is disgusting that they feel they can sell Such a low quality product for such a high price, and then seemingly not give any customer service and cashing on the rules and regulations. I feel anybody wanting to purchase angel remy hair needs to rethink that decision as they will most likely be very disappointed. Fortunately, I am able to go and back to my original supplier, Who clearly have more business sense. More business morals and business experience as I have never been let down
Like this by anybody else in the hair industry. No doubt the company will respond with. They don't guarantee the hair after 6 months. Well, they should for the price they charge and they should certainly retrain their staff, including the management, to have a little bit more compassion and care For customers that have most certainly been sold faulty. Dodgy, rubbish, bad quality hair. They will not assist a customer when such a harsh experience has been had. It's a shocking way out and you as a company should be ashamed of yourself. I will now have to take this to a small claims court.
More to alert in the general public How you a company are happy to take money from clients
And give a terrible, low quality product in return with little to none customer service. I feel the need to express to as many people as I possibly can The experience that i've had with you as a company and will do that on as many platforms as I can as I hope nobody has to go through the same experience as I did. Shame on you angel remmy no matter you're reply or time line excuse you're company sold a bad product and washed you're hands of the disaster by copping out on a time period clause of weeks shame on you.

The company's reply of ' had hair 8 months and didn't complain' is a cop out. Firstly, hair should last more than 8 months with the correct aftercare. I've purchased hair from Hair kings and it's lasted over 12 months and still looked great, secondly I visited my hair dresser for my first rotation just months after receiving hair, it was noticed that there was a difference in the quality of the hair by both of us and yes whilst I should have made contact with you then I had a lot going on, but to allow a customer to go through the ordeal I had to and waste good money on a very bad product and then to be so rude and unprofessional was really the icing on the cake, just a barrage of T's & C's that got youre company of the legal hook and clearly you have no customer service morals. If I could have rated my experience -1 I would have.

10 de novembro de 2024
Opinião espontânea
logótipo da Angel Remy

Resposta da Angel Remy

Hello Jo, You placed your order in April and finally contacted us in December which is 8 months. As a company we feel quite upset you have felt the need to give us a 1* review when in fact you have been wearing the hair for a whole 8 months without any complaints at all. Which clearly shows Angel Remy and the products are not at fault. We state our hair lasts 4-6 months, so the hair has exceeded expectations. After speaking to your hair extensionist who fits our hair she completely understands that your hair is way past it's warranty date.

Classificada 5 em 5 estrelas

I love their hair it last great

I love their hair it last great ! And customer service is great . Been getting hair about 4 years now will not go els where

6 de dezembro de 2024
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Resposta da Angel Remy

Hello Vicky, thank you for leaving such a lovely review!

Classificada 5 em 5 estrelas

Great experience

Great experience, lovely customer service, high quality products

5 de dezembro de 2024
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Resposta da Angel Remy

Hello Carrie, thank you for taking the time to leave a lovely review!

Classificada 5 em 5 estrelas

Hair extensions

I’m very happy with the delivery of my order, arrived a day later and the hair feels absolutely amazing. I have since custom coloured the hair for my client and the quality is still amazing, I’d like to highlights their customer service though because they are excellent and help you out with any enquiries you may have.
They’re quick in responding and do their best to help you out with any issues.

I would definitely recommend them, they seem like a company that care about their products and about their customers

12 de dezembro de 2024
Opinião espontânea
logótipo da Angel Remy

Resposta da Angel Remy

Hello Joni, thank you for taking the time to leave such an amazing review! We really appreciate it!

Classificada 1 em 5 estrelas

Poor ratty quality hair and shocking…

Poor ratty quality hair and shocking customer service. Don’t bother waisting your money!

4 de dezembro de 2024
Opinião espontânea
logótipo da Angel Remy

Resposta da Angel Remy

Hello Megan, you did not adhere to our terms and conditions, the hair had been toned or silver shampooed, this is what has caused the issue with your hair. It's still visible in the
keratin within the bonds, as you will see via our terms and conditions the factory will not accept returns when the issue has been caused by yourself and definitely hair that has been in contact with colour or toner.

Classificada 5 em 5 estrelas

Great

Fast delivery , lovely quality hair.

4 de novembro de 2024
logótipo da Angel Remy

Resposta da Angel Remy

Hello Louise, Thank you for taking the time to leave a lovely review!

Classificada 5 em 5 estrelas

Good hair company

Always helpful, have been using them for years 😁

30 de outubro de 2024
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Resposta da Angel Remy

Hello Lee, thank you for taking the time to leave a review!

Classificada 5 em 5 estrelas

Amazing hair! Amazing service!

Order before 12 received the next day! Always incredible quality and great customer service! Look after the product and you’ll get a lot more out of them! My last weft I got 2 years wear. Can’t fault them!

29 de outubro de 2024
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Resposta da Angel Remy

Hello Melissa, thank you for the lovely review! Just goes to show when looked after properly how long the hair can really last!

Classificada 3 em 5 estrelas

it’s okay wrong colour

28 de outubro de 2024
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Resposta da Angel Remy

Hello Lauren, if you have ordered the wrong colour hair all you have to do is get in touch with us and we can exchange it for you.

Regards, Angel Remy

Classificada 5 em 5 estrelas

Amazing Hair!!!

Amazing hair so thick and luxurious xx

25 de outubro de 2024
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Resposta da Angel Remy

Hello Hannah, thank you for taking the time to leave a review! We are so happy that you love your new hair!

Classificada 5 em 5 estrelas

The quality of their hair is amazing

The quality of their hair is amazing! It’s last for such a long time! Postage is always spot on. Great company to buy from never a problem with hair or postage

23 de outubro de 2024
logótipo da Angel Remy

Resposta da Angel Remy

Hello! Thank you for taking the time to leave such a lovely review!

Classificada 5 em 5 estrelas

Fast delivery. Great product

Fast delivery. Amazing quality. And lovely added extras included for free for promotion with a welcome letter. Perfect service.

21 de outubro de 2024
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Resposta da Angel Remy

Hello Emma, thank you for leaving such a lovely review, We look forward to working with you!

Classificada 5 em 5 estrelas

Hair is definitely not double drawn and…

Hair is definitely not double drawn and not the colour I wanted I have many double drawn hair extensions and this was very thin and not nice hair at all

16 de outubro de 2024
logótipo da Angel Remy

Resposta da Angel Remy

Hello Khloe, The hair you ordered was a 50g 22/24" so you have the same weight stretched over a longer length than say the 18/20" so I can see how this has made you think it's thin. This is why you always have to purchase more with the longer lengths. Double Drawn actually refers to the hair being the same thickness from root to tip which our hair is.

If you were actually unhappy we offer a 14 day return/exchange, but you haven't contacted us to discuss anything?

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