Stepped into AT hoping to find an outfit for my daughter’s new internship. What we found was a GEM named Marg! Marge knows how clothing should fit, is fully aware of the store assortment, and offered... Ver mais
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Leia as opiniões dos outros
Just getting my orders shipped has been a challenge. Their online service is ridiculous. I sat in a chat Q for more than 20 minutes waiting for someone to join. They still have not joined so now I’m s... Ver mais
I love Ann Taylor clothes, but their customer service is horrible. I have attempted to contact them twice over the past month for two separate orders. Remained on hold for 1 hour for one call and neve... Ver mais
Horrible customer service support. The order got lost in transit. Unable to contact them to request a refund. Chat non responsive, customer service email non responsive. Calls stuck in line for hours... Ver mais
Their customer service is terrible
Their customer service is terrible. I ordered a skirt and a shirt, the skirt arrived first separately. I emailed them asking where's my shirt and why I wasn't notified of the order being shipped separately. Got no response, then saw the money for the shirt refunded. Again no notification about the refund and no explanation why. Emailed them about this once again, waited 3 days (while they claim to respond in 24 hours). Checked the website, the shirt seems to be in stock in my size and color of choice. Email them for the third time (both email and the form on the website), asking for the explanation of the whole situation and asking if the item is in stock. 2 days past, no response. Checked my junk boxes and all, still nothing from Ann Taylor. Today I got an email not from Ann Taylor but from Borderfree that my shirt has shipped. They just silently withdrew the money back from my account, without even checking with me if I still want the shirt.
Will never buy from them again.
30 de maio de 2019
Opinião espontânea
I love Ann Taylor and The Loft
I love Ann Taylor and The Loft. I have noticed the quality and styles last a long time and prices are reasonable.
My only complaint is I wish there was a closer store to me so I can shop there more often! ;)
18 de maio de 2019
Opinião espontânea
I have loved everything I have gotten…
I have loved everything I have gotten from them. Timely shipping easy returns and the quality is excellent.
3 de maio de 2018
Opinião espontânea
Can't recommend Ann Taylor highly enough
I have shopped at Ann Taylor stores and online for years. I find wonderful clothing for my 3 daughters as well as for myself. Their styles are classic with a modern twist. The quality is always superior and the selection is great. I get emails informing me of their frequent sales and special offers. Their sizing is consistent so I can be confident that my purchases will fit my daughters. Literally 90% of my clothing is from Ann Taylor and Ann Taylor Loft. My girls joke that Ann Taylor is my best friend. I think she just might be!
22 de abril de 2017
Opinião espontânea
Quality, Fast shipping and great sales.
I love each item I have ordered from AT and Loft. They have quality clothing and wonderful sales. The shipping turnaround is extremely fast.
I would suggest these stores to anyone who ask.
6 de novembro de 2015
Opinião espontânea
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