Aquarelle Opiniões 

one of the worst companies that offers online services. they do not assume responsibility for their mistakes. I'm not surprised that they do not have on the internet site a section for a costumer review. they do not want to be seen that they don't have satisfied customers
I'm just sorry I did not see the trustpilot before I dealt with them, because I'm not the only one who complains about their services

Commande passée sur ce site pour la 1ère fois. Qualité du produit/délai/clareté: tout a été satisfaisant. Aucun écart par rapport à la promesse client annoncée à la commande.

Bien à vous,

Lamentable.
Bouquet indiqué livré le 19/04/2018 à 12h05 mais jamais reçu par la destinataire.
Appel au service client le lendemain, pas d'excuses, indique que me rappelle après enquête auprès du transporteur, j'attends encore!!!!
Surprise totalement ratée et 32 euros en l'air.
Non seulement je ne ferai plus jamais de commande et je recommanderai encore moins ce site qui a bien perdu en qualité de service........

Pro, des fleurs pour l'Allemagne pour la St.Valentin reçues le jour de la St.Valentin, très belles fleurs et photos envoyées par mail, rien à dire, j'ai pas de quoi me plaindre.

Dreadful. Ordered roses for valentines present. Delivery went awol. They re delivered & again delivery went awol. Refund promised . .nothing materialised. What a shocking experience. Will never ever use this inept company again . . .

NUL VOLEUR MENTEUR
LIVRAISON NON RECUE LE 3MARS AUCUNE INFO SUR LA RAISON
SUIS OBLIGE DE LES APPELER
SAV SITUE DS UN AUTRE PAYS OU ON VOUS DIT QUE C EST NORMAL Y A DES ERREURS...OK ET ON VOUS REFACTURE UN BOUQUET A ENVOYER POUR S EXCUSER
AUCUNE COMPREHENSION ET ANALYSE
SITE A FUIR GERE PAR DES INCAPABLES

Delivery was in time. Flowers very good, thx!

Es wurde ein Strauss aus den USA für mich geordert, was teuer genug ist. Liefertermin war Mittwoch, ich war auch zu hause. Heute ist Freitag und bisher ist nichts geschehen. Bei der Hitze dürfte der Strauss auch hin sein. Denn vorher wird ein Foto gemacht, was völlig sinnlos ist. Man kann die auch nicht anrufen, wissen wohl wieso. NEVER AGAIN!

We ordered wedding bouquet gift via "Aquarelle.de" for our family to get delivered on Friday (order number 190077) flowers were not delivered on time, we were blamed at a time that no one was at home, which is lie. Flowers then were deliver only 4 days later on Tuesday. Flowers were completely dead. So after resolution and time wasted trying to get money back we were offered a gift woucher excluding postal cost 10euro. So we had to buy flowers again and pay extra 10 euro for second delivery. So in total we spend 50 euro! Chosen particular date for flowers to get delivered, asked family member to be at home all day. Today is saturday, the bouquet was not delivered again! Shall I also mention that before they post flowers they send photo of bouquet which didnt looked fresh anyway.
Never dealt with so unprofessional company in my life. Dont buy from them, just wasting your money and time!

I bought what looked like a wonderful bouquet of roses for valentines days, they arrived as described but started wilting within days. I buy flowers all the time and they normally stay fresh 8-12 days. Wish I had ordered a local company now. I have been offered 15e return, on a voucher so I must use them again. The order cost me 39e in total!

I ordered a plant one week before the valentines day to get it delivered a day before valentines day (just to prevent late delivery)
The plant was not delivered on the day I was promised, neither the day after and a week after they still did not deliver my order.

*just quick update: the plant is not delivered yet. I ordered it on 06/02/2017 and today is 24/02/2017.
I asked for a full refund.

J'étais satisfaite de mes commandes antérieures mais la dernière est une catastrophe . Bouquet de roses et chocolats commandés pour les 90 ans de Maman . Photo reçue : bouquet parfait . Bouquet reçu : une horreur ! fleurs jaunies , pétales tombants et chocolats remplacés par vase basique sans valeur ! Quelle déception pour Maman ! 35,60 € pour un bouquet juste bon pour la poubelle qui dit mieux? Et bien sûr le mail de réclamation envoyé à Aquarelle n'a reçu aucune réponse .Futurs clients fuyez , Aquarelle n'est pas fiable

le bouquet de 60 roses est magnifique

très satisfaite de ma commande les fleurs ont été livrées à la date prévue bouquet identique à celui que j'avais choisi fleurs de très bonne qualité j'ai reçu l'email avec la photo, la carte et la photo ont bien été jointe avec le bouquet je recommanderais site très pro je le recommande

Let me start this off by saying that I have never written an online review of any product or service, good or bad... but this experience has been so utterly and unbelievably horrendous that I was driven to share it with others in the hopes of sparing them a similar fate. The rating system fails me on this one as one star is one star too many. I believe that Aquarelle's overall rating is inflated due to the fact that they cannot be rated a zero.

I ordered flowers on June 29 to be delivered on July 1 between 8:00-18:00. The flowers were meant to celebrate a big accomplishment and were a surprise to the recipient. That plan failed at about 8:15. I received the picture of my order from Aquarelle and clicked through the link 10 minutes after the e-mail came in. I was taken to a page which showed the order status as 'delivered' with a note 'damaged packaging'. I checked in with the recipient who was home and confirmed that he had not received anything. I then spent the rest of the day volleying e-mails back and forth with customer service who had nothing helpful or reassuring to say other than claiming "someone pressed a button by accident in our system" and then after being pressed further to provide an accurate order status urged me to follow up with the carrier. Of course they had no tracking number to provide for this purpose but told me that the carrier supposedly just needed to be told the Aquarelle order number. As you may expect, the carrier had no idea what I was talking about.

Fast forward to next morning (July 2) and countless hours of aggravation later, and the recipient not only has no flowers, but is begging me to give up and stop having him run out to check if they have magically been delivered. Totally unacceptable experience and I will be claiming back the full amount paid for a product and service which were not delivered. What a travesty of a business. STAY AWAY AT ALL COSTS!!!

Jamais livre ma commande. Jamais retourner l'argent. Mauvais société.

Les fleurs sont fraîche et tiennent longtemps, les chocolats excellents.
Les délais de livraison toujours respectés, le top du top en matière de livraison de fleur à conseiller absolument.