Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Bought multiple times. Fish well packed, healthy, and active. Dont believe these low trust pilot scores.. that said ive bought more after last batch(today) i highly recommend this store.. only drawba... Ver mais

Classificada 1 em 5 estrelas

Ordered pothos (devils ivy) took a week to arrive. For £14.99 I received 2xsad stems with broken leaves it looked like it had been through a washing machine on max spin. DISGUSTING!!!!! Won't be send... Ver mais

Classificada 5 em 5 estrelas

Algarde airline hose. As window cleaners we use Algarde as the hose that feeds the window cleaning brush, Aquatics online is the only supplier we can find. If you can supply more I will post your emai... Ver mais

Classificada 1 em 5 estrelas

I havee been keeping fish for around 22 years,and have never had a fish die within a week,and I always test my water before bringing in new fish. I needed some new fish and I was working in Breile... Ver mais

Informações sobre a empresa

  1. Loja de animais de estimação
  2. Loja de aquários

Informação fornecida por diversas fontes externas

Aquatics online is the leading supplier of tropical aquarium accessories, pond pumps, aquarium tank equipment, filters, heaters, liners and other aquarium products in UK. We have a live chat service on the website generally available between 9am and 5pm Monday to Friday. We are genuine people offering a genuine service. If you're disgruntled about any aspect of our service please let us know. We'll go out of our way to put it right.


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

727 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,6

Todas as opiniões

(727)

2 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brilliant website

Have used this company more than once, they are very competitive on price and deliver quickly. Cannot fault them on my purchases of Blanc-kit.
Would definitely recommend to other potential customers. Newsletter keeps you up to date and is interesting.

28 de abril de 2014
Opinião espontânea
Classificada 3 em 5 estrelas

Average just

From date of order it took 10 working days for me to get my goods. I contacted them after a week in regards to the delivery and was just told on monday , i've seen it waiting to be despatched a few days ago you should receive it soon, i then didn't recieve it till the friday. When my goods arrived the main item i went onto the website to order had been forgotten, i'm still yet to receive the item i can only hope it appears before the end of the week.

9 de abril de 2014
Opinião espontânea
Classificada 2 em 5 estrelas

Sloppy

I placed an order on a Monday expecting it to arrive the next day, or Wednesday at the latest. I chased it on the Thursday to be told that it wouldn't arrive until the following week! When it did arrive, the box in which the items were packaged was so flimsy that the lid had actually fallen off and was given to me by a somewhat exasperated courier driver! Amazingly, all the goods seem to be there but it would not have surprised me at all if the connectors (for example) had simply fallen out. This really is sloppy and I have to say I would be reluctant to use Aquatics Online again.

8 de abril de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

A light in the black

Hard to find replacement light timer unit for out of production fish tank (Tropiquarium 88). Sent & received by week's end. Expensive but cheaper than new tank !Excellent service!

31 de março de 2014
Opinião espontânea
Classificada 2 em 5 estrelas

Poor delivery

Took two weeks to receive items as they were out of stock but didn't know there were until I had paid for items

23 de março de 2014
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent customer service

After placing my order, I did become a little concerned that the goods were taking longer than expected but then, up popped an email update advising all customers of some issues due to a change to operations. This was a great example of great communication and customer service. Well done for considering your customers and taking the time to send an update. Easy ordering process, all goods received as required and good value for money. A general well done!

19 de março de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

Top shelf operation

Was able to get a new canister for my Eheim 2224 , which Eheim Parts North America was unable ( or unwilling) to supply . Even better , got the part in a couple of days , though the shipping costs were brutal (no fault of AquaticsOnline though)

4 de março de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

All went swimmingly

I ordered a gravel-cleaning thingy, paid on my card, received notifications, firstly that my order was received, secondly that my item had been sent, next thing - it arrived!

Can't ask for more than that :)

3 de março de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

cheapest on the net. quick delivery and great communication

Hey I bought a tank from these guys as they were about £20 cheaper than any other tank of this size on the web. I changed my mind on the colour of the tank and they changed my order to black from silver with no problems or confusion. I will definitely use them again. :D

21 de fevereiro de 2014
Opinião espontânea
Classificada 1 em 5 estrelas

Not exactly a scintillating performance

I ordered the item on 27th January and on 7th Feb I received this email from Adele:
"Hi JOHN,
I just wanted to apologise for the delay in your order,
SeaChem Matrix 2 Litre - Qty: 1
It will be despatched shortly
Regards
Adele."

The item was flagged as in stock on the web site when I placed the order, it is now 17th Feb (21 days later) and I am still waiting for it.

17 de fevereiro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

excellent service

I received an excellent service, it was a shame I didn't read the product information properly. I ended up having to send my product back but not through any fault of aquatics online. When I returned my item I was refunded promptly and without any problems. I would definitely use this company again. Thankyou

12 de fevereiro de 2014
Opinião espontânea
Classificada 5 em 5 estrelas

mfe

have used aquatics online on and off for years and all order have arrived in good time and problems soted out very quickly,i would recomend to any one.

3 de fevereiro de 2014
Opinião espontânea

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