Order had to be changed. Excellent communication and refund for part of order quickly issued. Order arrived very quickly. What’s not to like . Thanks
A empresa respondeu
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Leia as opiniões dos outros
Ordered a couple of items for an invented unit and received them within 2 days , great service
A empresa respondeu
Really good price and speedy delivery. I have had the same heater for 5 years in my garage and is still working perfectly so expect the same from the new Redring 10lt heater that is now installed in m... Ver mais
A empresa respondeu
Superb communication and care are the primary reasons for the 5 stars. This was after ordering a wrong part initially by mistake and then being helped to source the right one. Delivery fast and reliab... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Arcanu is the one-stop solution for all your plumbing, heating and home improvement needs! Whether you're facing chilly winter nights or dreaming of transforming your living space. We specialise in supplying heating & plumbing parts such as immersion heaters, expansion vessels, multiblocs, and thermostats. We also offer a range of electrical fittings, sockets & switches. Arcanu supply a series of fires and stoves as well as cylinders, showers and water heaters.
Informações de contacto
Athal Group - Unit A, 82 James Carter Road, IP28 7DE, Mildenhall, Reino Unido
- support@arcanu.com
- www.arcanu.com
4,9
Excelente
107 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Como esta empresa usa o Trustpilot
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Quick delivery of items
Ordered a couple of items for an invented unit and received them within 2 days , great service
4 de setembro de 2026
Resposta da Arcanu
Thank you for taking the time to leave a review! We're glad to hear that your order arrived quickly and we were able to supply multiple products for your unvented system. We hope to welcome you back in the future!
Order had to be changed
Order had to be changed. Excellent communication and refund for part of order quickly issued. Order arrived very quickly. What’s not to like . Thanks
1 de setembro de 2026
Resposta da Arcanu
Thank you for sharing your experience with us! We’re really pleased to hear that our customer service team kept you well informed about the changes to your order and that you appreciated the quick communication. We strive to ensure customers are happy and updated throughout all stages of the order process. We are thrilled to hear your order arrived promptly too! We hope to welcome you back for future plumbing and heating needs.
A very good service was provided at the…
A very good service was provided at the right price
28 de agosto de 2026
Resposta da Arcanu
Thank you for the great review! We are thrilled to hear that you were happy with the service received. We aim to provide the best customer experience including competitive pricing and accurate delivery updates. We hope to welcome you back again for any future plumbing and heating needs.
Great price and delivered quickly
Great price and delivered quickly. Can’t reasonably ask for better than that!
21 de agosto de 2026
Resposta da Arcanu
Thank you for the review! We are thrilled to hear that your shopping experience was great and that you were happy with both the price and quick delivery. We hope to welcome you back again for any future plumbing and heating needs
Would have give a 5 star rating but let…
Would have given a 5 star rating but let down by order delivery.
18 de agosto de 2026
Resposta da Arcanu
Thank you for taking the time to share your experience. We are sorry to hear about the issues with our courier. Following an unsuccessful delivery attempt, our courier successfully delivered the next day. We understand that this is not the service you expected to receive however, we are glad to know that you received your parcel. If you have any further issues, please do not hesitate to email us. We thank you for your patience and cooperation.
Great Experience
Very quick delivery, decent price, well packaged what's not to like!
12 de agosto de 2026
Resposta da Arcanu
Thank you for the great review! We are pleased to hear that your order arrived promptly, securely and purchased at a competitive price. We aim to ensure that the entire shopping experience is easy and straightforward from order placement to delivery. We thank you for your support and hope to welcome you back for any future plumbing and heating needs.
Ordered Item Friday morning
Ordered Item Friday morning, despatched by 3.30pm
Delievred on Saturday, brilliant
31 de julho de 2026
Resposta da Arcanu
Thank you for your great review! We're pleased to hear that you order was dispatched quickly and arrived the next day. We always aim to provide great customer service and fast, reliable delivery, so it's fantastic to know that this was received. Thanks again for your feedback, and we hope to welcome you back again soon!
Ordered a shower
Ordered a shower.
Came next day.
Well packaged.
Perfect transaction.
Will definitely use again.
23 de julho de 2026
Resposta da Arcanu
Thank you for the great review! We're glad to hear your shower arrived the next day, was well packaged, and that everything went smoothly. We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Resposta da Arcanu
Thank you for your kind review! We're so happy to hear everything arrived on time without any issues. Your feedback means a lot to us, and we look forward to helping you again in the future.
Ye good man nice
15 de julho de 2026
Resposta da Arcanu
Thanks for the great feedback! We’re glad you’re happy with your experience and really appreciate your support. We hope to assist you again with any future plumbing and heating needs!
Great value and service
Great value
Fast and well informed delivery.
Would recommend based on my experience to date.
14 de julho de 2026
Resposta da Arcanu
Thank you for leaving a great review! We are glad to hear that you found our service to offer great value and that your delivery experience was quick and informative. We appreciate your recommendation and are pleased to know you’ve had a positive experience with us so far. We hope to assist you again with any future plumbing and heating needs.
Resposta da Arcanu
Thank you for the great review! We're delighted to hear you were happy with the service and, most importantly, that your hot water is back up and running again. It's always our aim to provide a prompt, reliable service, so it's great to know we met your expectations. If there's ever anything else we can help with in the future, please don't hesitate to get in touch.
Highly recommended
Highly recommended. Exactly what i needed. And only took 2 days to arrive with me. Brilliant service
4 de julho de 2026
Opinião espontânea
Resposta da Arcanu
Thank you so much for the great review. We're delighted to hear the product was exactly what you were looking for and that it arrived with you in just 2 days! We work hard to make sure every order is processed quickly, packed securely, and delivered as fast as possible, so it's great to know we got it right. Thank you for your recommendation and for taking the time to share your experience.
Really good price and speedy delivery
Really good price and speedy delivery. I have had the same heater for 5 years in my garage and is still working perfectly so expect the same from the new Redring 10lt heater that is now installed in my outside kitchen.
29 de junho de 2026
Resposta da Arcanu
Thank you for the fantastic review! As a recently launched range, we're thrilled to hear that our Redring availability, product selection and competitive pricing were exactly what you were looking for! It's always great to know that everything met your expectations from start to finish. We're delighted that the product performed just as expected once installed, and we really appreciate your reassurance that we're delivering a great customer experience throughout the entire shopping, delivery and installation journey.
Very efficient & a quick service would…
Very efficient & a quick service would use you again
17 de junho de 2026
Resposta da Arcanu
Thank you for your fantastic review! We're delighted to hear that you would choose us again for your future needs. Providing an excellent customer experience is our top priority, so it's wonderful to know that this was reflected in your shopping experience. We also work closely with our warehouse team and delivery couriers to ensure orders are processed efficiently and arrive as quickly as possible.
Very good company
8 de junho de 2026
Resposta da Arcanu
Thank you for your great review! We're delighted to hear that you had a positive shopping experience with us. We strive to provide excellent service, from placing your order to receiving your parcel through our trusted delivery partners. It's great to know that we were able to meet your expectations and provide the service you needed. We appreciate your feedback and look forward to serving you again in the future.
What a fantastic company to deal with
What a fantastic company to deal with - product delivered the next day from ordering - Fitted and in use later that same day. - Impossible to beat that I’m sure. Would heartily recommend again !!
10 de junho de 2026
Resposta da Arcanu
Thank you for the fantastic review! We're delighted to hear that your order was delivered next day and you had everything fitted and working the same day! We strive to provide high-quality, great-value products along with excellent service and quick delivery, so it’s wonderful to know we delivered a positive experience. Thank you for your recommendation and taking the time to share your experience. We hope to welcome you back for any future plumbing and heating needs!
Great choice of products and great…
Great choice of products and great value. Prompt delivery. Thank you.
9 de junho de 2026
Resposta da Arcanu
Thank you for your positive review! We're pleased to know that our range of products, competitive pricing, and the speed of delivery met your expectations. It's always great to know our efforts are appreciated. Thank you for choosing us, and we hope to assist you again soon!
Excellent service and very competitive pricing.
Excellent service and very competitive pricing. Good communications and fast delivery.
Highly recommend
9 de junho de 2026
Resposta da Arcanu
Thank you for the great review! We're delighted to hear that you were happy with both our service and pricing. We strive to keep our customers informed throughout the whole shopping experience and ensure orders are delivered as quickly as possible, so it's wonderful to know we met your expectations. We appreciate your support and look forward to helping you again in the future!
Good price, communications and delivery
Good price, communications, and delivery within the UK.
Would recommend.
3 de junho de 2026
Resposta da Arcanu
Thank you for the great feedback! Our aim is to provide a high level of customer satisfaction, so we're glad to hear that our order updates have been helpful and well received. We are constantly looking for ways to improve the customer experience, so we're glad to know that our pricing and communication have met your expectations. We appreciate your feedback and hope to assist with any future plumbing and heating needs.
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