Aritzia Opiniões 301

Appalling customer service. Took 400 pounds of my hard earned money. My coat never arrived. They then refused to refund the money as they couldn’t locate the coat.
No number to call from the uk. You get passed to a different person each time who never replies to you.
Nightmare. Avoid at all costs

Aritzia is the most unprofessional brand/ company i ever seen, why you may ask? They are fatphobic and so are their employees rude and fatphobic! There was a girl making a video on TikTok talking about aritzia employees bodyshaming her and others girls where posting about their experience too and everyone went to their page to say speak about it what's happening, But they never did and just Ignore the comments about it and they also respons to other comments it's happend in end december.

@CAMARA Aida

Même chose de mon côté, j’ai commandé une carte cadeau pour Noël, je n’ai jamais reçu de confirmation d’achat, jamais reçu ma commande et le montant a été débité sur ma carte.

J’ai appelé au bureau chef et on m’a dit qu’on me rappellerais dans les 48h pour régler le problème, mais toujours pas de nouvelles de leur part.

@aritzia on peut considérer ça comme un vol de votre part. Je trouverai moyen de récupérer mon argent.

I’m seriously disappointed. I was told on email my order would arrive LATEST by Christmas Eve. It’s now the 28th and I received an email from you saying my case has been resolved. It’s not resolved as I dO NOT have my order . There isn’t even any tracking for me to look at. Can you
Provide a refund now
Please,?

Honestly the most shocking and appalling customer facing brand. I am not a big fan of Aritzia as I feel their clothes are overpriced and overhyped. However in Black Friday I ordered a couple of coats from different websites, there was a very specific coat that I wanted and it looked like Aritzia had one that matched so I thought i would try it. I ordered it not realising that they have a ‘sale’ return policy and you cannot get a refund. This seems to be a common complaint and when I mentioned it to friends they were also unaware and shocked. This should be something clearly stated everywhere all over their site if they are going to have such awful terms. I now have a gift card worth $300 for a store that I never want to shop in again.

Ne commandez pas chez Aritzia depuis la France, frais de douane et 45$ prélevé pour le remboursement ! Pire expérience client !

Aritzia’s business approach demonstrates very little care for its customers. Their exchange and return policies are restrictive and punitive. For Black Friday sales, they offer steep discounts on a number of its products but for “Final Sale”. They do not offer any exchange, store credit or returns - even if there is a gift certificate. At the very least, an exchange should be considered given that the sizing is inconsistent for a number of their brands and products. There is a recurring theme here at Aritzia to make business decisions to maximize their margins, at the expense of customer service and the customers suffer time and time again.

They overcharged me and would not refund their mistake. Would not recommend. I was charged for 3 items and only 2 delivered. Dealing with customer service was stressful, long, exhausting, and got no where but the agent not trusting me and not refunding me. 1 star

WORST customer service I’ve ever experienced. I placed an order to only send an email more than two weeks later to receive a reply they apologize I should have received an email letting me know my order is no longer available online for delivery. And not even we apologize for the inconvenience here’s 10% off next purchase. Nothing. Been a loyal customer for over 15 years. Very disappointed.

Very disappointed! We bought a coat, second choice from my daughter, but then we found the first choice of coat on another store so we went back for return. Because today was black Friday, Aritzia in Carrefour Laval in Quebec , did not want it to reimburse us even if the coat wasn't on special! They told us to come back the next day. Really expensive and no service. For my daughter was a shock so never again we will come back there. Plus is pretty expensive and no service at all. We had to buy the first choice coat for my daughter, and we are talking about more than 300$ .

Although I love the style of this Canadian brand which I got to know when living in Vancouver for a summer, I have to say the quality has dropped considerably and returns are too expensive from Australia, so no more Artizia for me. But im a big fan of other Canadian brands :)

J’ai passé commande pour un manteau à $450 et là je vois que la commande est annulée alors que j’ai été débité et que je n’ai encore rien reçu.
Est ce que quelqu’un à deja eu ce cas? Si oui faites moi un retour svp

The shipping took way too long. On their page it said 2-11 days for Europe region. After the 15th day i had a concierge person reach out to me to tell me they were unable to deliver the package. Never ever happened to me when shopping from other online sites. Would not recommend.

NEVER AGAIN!!!!! Customer service sucks!!!! COUNT YOUR freaking DAYSSSSSSSS… I’ve missed so many outings due to customer service missing up my damn address.. I have been on the phone with them 5 times already.. this company do not own up to anything!!! I am so over them.

Vraiment n'achetez pas depuis la France : pour 275$ d'achat j'ai eu 120€ supplémentaires de frais de douane (bien sûr annoncé une fois le colis déjà livré) , et le colis n'est jamais arrivé chez moi, après un mois le colis a été automatiquement retourné et ils m'enlèvent 45$ de remboursement pour payer les frais de retour?? J'essaie de récupérer mon argent en contactant le service client, pas de news pour le moment.
Les vêtements sont bien mais vraiment ca ne sert à rien d'acheter depuis la France

Awful clothes quality. Incompetent customer service.

I purchased a long, Wilfred, calf length, no sleeve cardigan made from 100% Marino. The instructions said to hand wash and lay flat to dry. I did exactly that. The cardigan shrunk so badly I couldn’t put my arms through the arm holes. After speaking several customer service rep, they requested I send photos, so I did along with the style number and other details to verify it was bought from them as I didn’t have my receipt. The cardigan was years old and I didn’t have my receipt. After days of emails and numerous people involved, I phoned and insisted to speak to a supervisor. She wouldn’t honour their own mistake… that being, the information on how to care for your garment was incorrect and should be removed for future buyers. I do know that their has been complaints made regarding the same cardigan, however the company refused to do anything to rectify the problem. Be aware that their customer service reps (I refuse to call them concierge) all sound like programmed robots. They must have guidelines to read from.
I will never purchase anything from this company again.

5/5 always! Purchased my order on 11th September and arrived on the 13th all the way to the UK. Didn’t have to pay any customs fees and love my new super puff, amazing quality coat.

I encountered very dissatisfying customer service considering the price we pay for the products. Not very client client business , no resolutions provided for missing orders.