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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I have to say the support guys are GREAT any time of the day or night just start a chat with them from the website and they can walk you through just about anything. my brother and I were playing a te... Ver mais

Classificada 5 em 5 estrelas

We just moved our Valheim server and faced some issues initially. We got a response a few hours after we sent out our ticket and they helped fixed the installation issue. We're relatively new to this... Ver mais

Classificada 1 em 5 estrelas

Worst provider ever. Irresponsive support, server down more than 50% of the time. Data in server corrupted all the time, have to rollback data every single day. Sent tickets for help 4 days ago, no re... Ver mais

Classificada 5 em 5 estrelas

Bought a very inexpensive server, had a few issues, so i asked for help. I got Brandon. Dude knew exactly what was going on and how to fix it and did so in a completely professional manner. I will be... Ver mais

Informações sobre a empresa

  1. Empresa de hospedagem na Web

Informação fornecida por diversas fontes externas

High quality game hosting and dedicated game hosting servers from CitadelServers.com. Enterprise hardware with Premium Networks and advanced ddos protected hosting


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

42 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

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4,2

Todas as opiniões

(42)

2 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I have to say the support guys are…

I have to say the support guys are GREAT any time of the day or night just start a chat with them from the website and they can walk you through just about anything. my brother and I were playing a terraria modded server and they walked me through the entire process and were just fantastic. the patience they had with me was also astounding lol all in all had a blast and will def resubscribe to their services for my next server.

12 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

their "money back guarantee" is them…

their "money back guarantee" is them giving you credits to your account, the server panel is terrible and confusing (i have setup many servers before) it also doesnt work half the time, server down for no reason, terrible lag, waste of time and money just dont even bother

2 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Paid extra for a 16 slot server that…

Paid extra for a 16 slot server that would lag to the point of being unplayable when a SECOND PERSON joined. Literally couldn't handle 2 people on their 16 slot server, asked for a PRORATED refund (not even all of what i paid) and they refused.

22 de janeiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Someone needs to investigate them

Someone needs to investigate them. There is literally 0 support and services they promise to deliver simply don't work. Then good luck trying to get a refund, they will defer as long as necessary to say, sorry... 3 days elapsed. Best we can do is credit. I've been with about 5 providers to date, and this one has been absolutely the worst and I don't even have anything to compare it to. It's a separate category of hot garbage that nothing else fits into. Borderline criminal and shameful. Steer away at all cost.

23 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible service

Terrible service. Ordered a Conan server from them, the server had 0% uptime, it was popping errors the instant they passed over access. Tried on my own to update and reinstall the game, nothing. Immediately contacted support and opened a ticket, no response for 3 days. Cancelled the server to find out their unconditional money back guaranteed actually means they refund you in store credit.

30 de junho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Polite support staff!

Got my Ark server from them and since I wanted to have a clustered set-up, I was informed that I had to buy another server. I was scared at first that I might screw it up but their tech team was very accommodating and helped me through out the entire process. Thanks to Nathan and Ron for all the help!

11 de março de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Treatment to customers is exceptional.

They treated me very well, I was completely satisfied. The one who helped me is called Dwight with my Valheim server and I was very satisfied. In addition to helping me with my problem and solving it, his understanding and help were 10/10, he is someone excellent. I am glad to know that Ascend Servers has people like this once more 10/10 the attention, once again his name is Dwight. Give this guy a raise!

16 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Scam! Do not purchase

Scam. Created two separate tickets for technical support, both were closed with zero responses.

Had to chargeback my card to get a refund for goods not delivered because it was the only way to get my money back.

14 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Non existent support staff

No response on tickets after few weeks, 100% refund is a lie as they don't even respond to any of your tickets. Servers down consistently. Hands down the worst company I have ever paid for services. Not sure where did all these 5 star reviews come from. Should be from their own staff.

17 de maio de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

This server host deserves more…

This server host deserves more recognition about their services and the support. I think they are doing their best to satisfy their customers and I'm glad I went to them after comparing all the sites I found. lol Good find.

30 de março de 2021
Opinião espontânea
Classificada 5 em 5 estrelas

At first I just want to try to rent a…

At first I just want to try to rent a server and see how it goes after one month. I did not expect that I will continue renting for almost a year now on this hosting provider because most of the game servers I rented on before did not meet my expectations.
Superb servers. I lurvvvvvvvvvv ittt.

26 de março de 2021
Opinião espontânea

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