I emailed to cancel my membership (I’ve moved out of area, nothing wrong) and Sophie replied and confirmed the confirmation within a matter of minutes. Never had a response so quickly… usually lucky... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I had an issue with my direct debit and I was unaware of the failed payment. The charge had risen to £93 which was extortionate from the original price. Zoe on live chat was quickly able to rectify... Ver mais
A empresa respondeu
Today I noticed I had forgotten to pay my gymnasium membership. I loaded up the Ashbourne website like an eager dog who’s just seen his lead prepared to give away my money I had earnt from the fruits... Ver mais
A empresa respondeu
I was away on holiday and missed the payment. When I returned. I’ve got a very high bill which wasn’t affordable at the present time and when I reached out to one of the teams, they really understood... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Direct debit collections, debt recovery, integrated software solutions and online digital marketing to attract new members for your gym or club.
Informações de contacto
Regus House, B908AG, Solihul, Reino Unido
- www.ashbourne-memberships.co.uk
4,9
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amanda at Ashbourne addressed my…problem
Amanda at Ashbourne addressed my problem swiftly and efficiently to the problem i had .
Thank you very much Amanda
1 de julho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Andrew, we really appreciate you taking the time to leave us a 5 star review! Amanda was happy to resolve your problem swiftly and effectively. Best wishes, Ashbourne
Abbie was a pleasure to deal with
1 de julho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Lloyd, thank you so much for taking the time to give us such a lovely review! Abbie was delighted to be able to help you. Best wishes, Ashbourne
Resposta da Ashbourne Membership Management Services
Dear Richard, thank you for taking the time to give us a 5 star review! We really appreciate it. Best wishes, Ashbourne
Charlie was great
Charlie was great! Super informative and helpful, as well as explaining the next steps and difference in direct debit for the one payment. Thank you.
29 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Aimee, thank you for your super review! Charlie was happy to help, and your review is really appreciated. Best wishes, Ashbourne
Tiffany was great. The journey not so much.
The customer rep, Tiffany, who contacted me was lovely and helpful. Top marks.
Took a bit of time for the company to respond via email. And the chat bot style of contact was useless and didn't work.
The fact that they tied to charge £20 for admin due to a DD rejection due to a bank timing error is ridiculous.
But credit where it's due. They waived it when I asked them to.
29 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Chris, we really appreciate you sharing your experience with us. Your feedback is incredibly valuable to us as we strive to provide the best support to our members, and Tiffany was happy to help. Best wishes, Ashbourne
Thanks to Holly for everything
Thanks to Holly for everything, great service
12 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Peter, you are very welcome and thank you for your great review! Holly was delighted to be able to help you. Best wishes, Ashbourne
Alisha was fantastic
Alisha was fantastic. She dealt with my request immediately and was extremely polite and friendly throughout. Thank you
26 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Lee, thank you for taking the time to give us such a fantastic review! Alisha was delighted to be able to help you. Best wishes, Ashbourne
Shannon was really helpful when helping…
Shannon was really helpful when helping me sort out a direct debit payment - very prompt in her responses :)
26 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Ella, thank you for your great review! Shannon was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
Needed to make a change in my Son’s…
Needed to make a change in my Son’s membership, sent in an email and Sophie answered and sorted it very quickly! If only everything was this easy! Thanks Sophie!
24 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Jay, you are very welcome and thank you for taking the time to give us such a great 5 star review! Sophie was delighted to help you. Best wishes, Ashbourne
Sharron was very polite and helpful…
Sharron was very polite and helpful with my request. A great experience dealing with her
24 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Ross, thank you so much for taking the time to write such a lovely review. We work hard to make sure members have a good customer experience and it’s so nice when someone lets us know they have. We really appreciate the positive feedback, and Sharron was delighted to be able to help you. Please don't hesitate to get in touch if you need us again. Best wishes, Ashbourne
Zoe helped me quickly and efficiently!
Zoe helped me quickly and efficiently!
23 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Chad, thank you for taking the time to give us such a great 5 star review! Zoe was delighted to be able to help you quickly and efficiently. Best wishes, Ashbourne
Charlie answered my query efficiently…
Charlie answered my query efficiently and was friendly and polite, thank you.
23 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Curtis, thanks for your positive feedback, it’s really appreciated as we work hard to ensure all members receive a great service, and Charlie was pleased to help. Best wishes, Ashbourne
I had a bit of trouble with ending my…
I had a bit of trouble with ending my membership so contacted ashbourne membership directly. Charlie was so incredibly helpful and got everything sorted out super fast and easily. Thank you Charlie!!
22 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Wurlie Girlie, thank you so much for taking the time to give us such a lovely review! Charlie was delighted to be able to help you. Best wishes, Ashbourne
I wanted to freeze my Membership…
I just wanted to freeze my Membership for 3 months, absolutely no fuss and done in minutes over the chat function, Beverley made it very easy.
22 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Leigh, thank you for taking the time to give us a 5 star review! Beverley was delighted to be able to address your issue quickly and efficiently. Best wishes, Ashbourne
Freeze Subscription
Took no more than a couple of minutes to chat to Isobel and she had my query sorted for me. Frozen subs for three months while recovery from injury.
22 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear K, thank you for your positive feedback, we really appreciate you taking the time to leave a review and Isobel was pleased to help. We hope that your recovery is a quick one, and we look forward to welcoming you back at the gym very soon. Best wishes, Ashbourne
Zoey helped sole my issue quickly and…
Zoey helped sole my issue quickly and professionally, very satisfied :)
19 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Connor, thank you for your brilliant review! Zoe was delighted to be able to help resolve your issue quickly and efficiently. Best wishes, Ashbourne
Really helpful
Really helpful, friendly staff and great service 10/10
19 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Gemma, thank you for taking the time to give us such an excellent review! We all work hard to support members quickly and efficiently, so your review is really appreciated. Best wishes, Ashbourne
Fantastic team, especially abbie
I had lots of troubles to sort out with my membership and Abbie sorted them all out virtually instantly, great service
17 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Wahhaab, thanks so much for taking time to leave a review, we really appreciate it, and Abbie was pleased to help. Best wishes, Ashbourne
Megan was very helpful
Megan was very helpful, efficient and friendly in assisting me to end a membership today- I did have initial difficulty in using the online link provided and Megan was able to resend it and give me much appreciated advice 🙂
18 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Aliette, thank you so much for your great feedback! Megan was pleased to help, and we hope to welcome you back in the future. Best wishes, Ashbourne
Amanda dealt with my question quickly…
Amanda dealt with my question quickly and very efficiently
17 de junho de 2026
Opinião espontânea
Resposta da Ashbourne Membership Management Services
Dear Paul, thank you for your great review! Amanda was happy to help, and your feedback motivates us to continue to provide our 5 star customer service, Best wishes, Ashbourne
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