Ashridgevehicles Opiniões 

22
TrustScore: 4 em 5

4,0

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Classificada 5 em 5 estrelas

Excellent service. Transparent pricing, highly efficient, great staff. My 8-year-old car was returned to essentially brand new looking.

Classificada 5 em 5 estrelas

Very good to deal with from start to finish. Friendly, helpful people who made the whole process easy. Great service and communication throughout. Would happily do business with them again and highly... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Car as advertised. Competitively priced. Phil handled the transaction. Good test drive and explained all of my many questions without making me feeling like an idiot. Picked me up from the station wh... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Like other reviews being left. The aftercare service is poor. Had a fault with the car after purchase. Car was sold with a dangerous fault. I was left out of pocket, not what you expect. I change cars... Ver mais

A empresa respondeu

4,0

Bom

TrustScore: 4 em 5

22 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

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(22)

17 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Excellent service

Excellent service. Transparent pricing, highly efficient, great staff. My 8-year-old car was returned to essentially brand new looking.

13 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Recommend

Very good to deal with from start to finish. Friendly, helpful people who made the whole process easy. Great service and communication throughout. Would happily do business with them again and highly recommend.

4 de junho de 2026
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Resposta da Ashridgevehicles

Thank you for taking the time to leave us a review. We are pleased to hear you found the experience satisfactory, as we would love to continue supplying you with many cars in the future.

Classificada 5 em 5 estrelas

Purchase was really easy and Chris was…

Purchase was really easy and Chris was helpful and attentive. Vehicle features explained as were all the options available. Very good post purchase communication too

8 de maio de 2026
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Resposta da Ashridgevehicles

Thank you for taking the time to leave us a review. I’m sure Chris will be pleased to have received your feedback. We appreciate your purchase and look forward to assisting you with your future needs.

Kind regards,

Classificada 5 em 5 estrelas

Lovely staff and garage

I had a lovely experience purchasing my vehicle from this garage. Sammy was incredibly helpful throughout the whole process, answering all my questions clearly and making everything feel easy and stress-free. She was friendly, professional, and never pushy, which made the experience even better. I really appreciated the honest and relaxed approach. I’m very happy with my new car and would definitely recommend this garage to anyone looking for great customer service.

2 de abril de 2026
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Resposta da Ashridgevehicles

Thank you for your feedback. We’re glad to hear that you were well taken care of and found the process to be stress-free and relaxing. We understand that purchasing a vehicle can be a significant decision, so we always work at your pace.

Classificada 4 em 5 estrelas

Great team down at Ashridge vehicles……

Great team down at Ashridge vehicles… from the start to finish , Sammy dealt with me professionally and I highly recommend this business

10 de abril de 2026
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Resposta da Ashridgevehicles

Thank you for your review, it's great to hear that Sammy looked after you.

Classificada 5 em 5 estrelas

After ringing around finding someone to…

After ringing around finding someone to work on my electric car I found Ashridge Vehicles. They provided an excellent service and diagnosed and repair my car at a far cheaper price than a maindealer.

I am pleased I’ve found a garage to look after my car in the future.

10 de abril de 2026
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Resposta da Ashridgevehicles

Thank you for the five-star review! We’re delighted to hear that we were able to assist you in repairing your vehicle. Our team consists of trained technicians who specialise in Jaguar and Land Rover vehicles, as well as electric cars. We have recently expanded our service team and are now capable of handling all service and repair needs for our customers. Thank you for choosing us!

Classificada 5 em 5 estrelas

My experience at Ashridge Vehicles.

From the moment I enquired about the car I was interested in the service was brilliant. A gentleman called James talked me through everything and I then went for a test drive.Once I decided it was the car for me(I was under no pressure at all)James sorted every detail out for me.Brilliant customer service,brilliant Show room,brilliant car!! Thank you.

2 de abril de 2026
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Resposta da Ashridgevehicles

Thank you for leaving us such a lovely review. I am sure James will take pride in your feedback. Thank you for your business, and we look forward to taking care of your driving needs in the future.

Classificada 1 em 5 estrelas

Buyers Beware Buy Elsewhere.

Buyers Beware Buy Elsewhere.

After-sales customer service is appalling. Spoken to by staff as if you’re stupid, make accusations if you raise legitimate concerns, and take absolutely zero accountability for the cars they sell. Rude, obnoxious, and dismissive sums it up.

The car had multiple faults from the day I collected it. Their email responses were deliberately vague, repeatedly ignored key issues, and selectively replied to suit their narrative. Dismissed issues with the car to try to remove their responsibility and do the bare minimum they thought they could.

When I raised my short-term right to reject the vehicle under the Consumer Rights Act 2015, the dealer tried to convince me that I would not be able to reject the car.

13 de fevereiro de 2026
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Resposta da Ashridgevehicles

Sorry to read your negative review against us. Upon inspecting your car we could find no significant faults with it, nor could the Land rover Main Dealer that we took it to for an inspection of your alleged issues. We always responded to every email and telephone call promptly and looked at all your allegations, so I'm not sure how this is appalling customer service, being dismissive, rude, obnoxious, doing the bare minimum, ignoring key issues or taking zero accountably? Your finance company felt that your concerns of an interior bulb discolouration and slight tracking requirement combined with some personal reasons found it easier to unwind the deal and they themselves took the car back after you used it for some 2000 miles. Unfortunately we could find no genuine reason for you to hand the car back and felt it was a case of buyers remorse, something the industry is seeing more and more of, your review is therefore largely untrue, exaggerated and quite malicious.

Classificada 5 em 5 estrelas

Car as advertised

Car as advertised. Competitively priced. Phil handled the transaction. Good test drive and explained all of my many questions without making me feeling like an idiot. Picked me up from the station which was appreciated.
Fully recommended.

23 de fevereiro de 2026
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Resposta da Ashridgevehicles

Thank you for taking the time to leave us a review. We believe that buying a car should be a fun and enjoyable experience. It's a significant investment, and ensuring that you feel comfortable with your purchase is essential to the sale.

We appreciate your business and look forward to meeting your service needs in the future. If you require any further support, please don't hesitate to reach out to us.

Best regards,

Classificada 4 em 5 estrelas

Worthy of a road trip

The process was really easy, despite being 100 miles away. I called to enquire about our (now purchased) vehicle and spoke to James, who dealt with us throughout our purchase. He holds a wealth of knowledge on the vehicles they hold in stock, along with Ashridge being an RAC/JLR approved dealership we felt comfortable making the journey to view the car. 1 test drive and 1 week later and we collected the vehicle. As we travelled by train, James offered to collect us from the nearest train station. However, delays on the day meant we were unable to take him up on this offer. The car is great, but a couple of things to note: -

- it wasn’t ‘spotless’ upon collection day. There were some dirt marks on the interior and finger marks on the glass. The weather was not the best, but still 🤷‍♂️

- handover seemed a little rushed, with no explanation of features/controls on the vehicle (I imagine this was due to our delayed arrival though). Luckily my wife came with me to collect (she probably knows more about the infotainment than i do now!).

- I was advised by James that Ashridge are not insured to allow children on test drives. We bought this as a family car, it was important that we all got to experience it on the test drive and this was not possible.

- my V5 arrived last week…despite all other paperwork being spelt correctly, the team at Ashridge spelt my name wrong. I now have to go through the DVLA hoops to get my V5 corrected.

Other than the comments above, I am happy with the experience with Ashridge. They are very helpful and knowledgeable, and I would recommend a trip to them as you will find the car you want out of their select of approved vehicles.

22 de janeiro de 2026
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Resposta da Ashridgevehicles

Thank you for your feedback. We are glad to hear that, in general, you were happy with your purchase. I will raise your mention of the rushed approach to showing you the controls. I apologise for not being able to invite your children for a test drive; unfortunately, we are not covered to do so and cannot improve in this area.

Our cleanliness of vehicles at the point of handover is usually to a high standard, so I will mention this to the preparation department.

Please let us know if we can assist you with any support regarding your vehicle in the future, as we are always here to help.

Kind regards,

Classificada 1 em 5 estrelas

Not very helpful

Looking to buy a new EV I approached Ashridge Vehicles - but the car I was interested in was already sold. They said they would call me back to confirm it had sold - but they failed to do so and didn't even follow back up to see if they could help with something else. Honestly, some of the reviews are telling. Maybe give this one a pass...

13 de janeiro de 2026
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Resposta da Ashridgevehicles

I am sorry to hear that you did not have the best experience with us while looking for a new vehicle. I have shared your feedback with the team, as following up with customers is a basic requirement of their job.

I wish you the best in finding your new vehicle, and I hope you will give us another chance the next time you are in the market, as I believe this was just an isolated incident.

Regards,

Classificada 5 em 5 estrelas

Excellent service from Paige and the team!

Notice a bit of peeled on the driver side of my Range Rover, was told is a common issue by the sun. Message Phil, he asked me to take a photo, and was ask to bring the car. The car was checked and they book me in to sort out the issue. Paige who’s in charge for after care, she looked after me from start to finish, the did an excellent job, great atmosphere, was at the waiting room for about two hours with my daughter and she loved it there. Honestly Ashridgevehicles are the best for quality use cars.

21 de outubro de 2025
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Resposta da Ashridgevehicles

Hi Adama,

Thank you for taking the time to leave us this lovely review, we were more than happy to rectify the paint issue you had with your Range Rover, it was lovely to see you again!

Wishing you all the best!
Ashridge Vehicles

Classificada 5 em 5 estrelas

Fantastic service from start to finish

Fantastic service from start to finish. What a team was looked after with my purchase and a brilliant service when I damaged the car after only a week, the after sales team lived up to the service received when buying the car. Will definitely be back and recommend to everyone.

14 de outubro de 2025
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Resposta da Ashridgevehicles

Hi Eddie,

Thank you for your lovely review, we were surprised to see you back so soon but as always we were happy to see you and were pleased to have been able to help sort your mis-hap!

Kind Regards,
Ashridge Vehicles

Classificada 1 em 5 estrelas

Avoid

Like other reviews being left. The aftercare service is poor. Had a fault with the car after purchase. Car was sold with a dangerous fault. I was left out of pocket, not what you expect. I change cars fairly regularly and they just lost my future revenue for what was a small amount of money. Shame the business doesn't understand its easier to retain customer than find new ones.

24 de setembro de 2025
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Resposta da Ashridgevehicles

Dear Mr Manistre,

Were sorry to see a poor review posted against us. However I must stress for all readers that going ahead with a repair and not even speaking to us beforehand and then demanding payment, I don't know any business that would simply pay for work without being given the opportunity to address any concerns beforehand, especially some 10 months after purchase. I would think this would be obvious to most people and given the Main Dealer only recommended this work and it was not categorised as dangerous such as you exaggerate, lead us to to declining your demands. I would suggest in future if you have any concerns with anything you purchase, perhaps speaking to the supplier in the first instance would be the best course of action?

Kind Regards,
Ashridge Vehicles

Classificada 5 em 5 estrelas

Just bought a car from Phil at…

Just bought a car from Phil at Ashbridge. Could not have been nicer or more efficient. Superb. I would recommend them to anyone. Thank you.

20 de agosto de 2025
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Resposta da Ashridgevehicles

Thank you for your review. I am sure Phil would have enjoyed your feedback. We wish you all the best with your new vehicle and hope to see you again in the future.

Classificada 5 em 5 estrelas

Great experience all round.

Great experience all round.
Sales team were all great to deal with and always called me back if I left a message.
Im one very happy customer and would recommend Ashridge to anyone.

18 de julho de 2025
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Resposta da Ashridgevehicles

Thank you for your glowing 5-star review! We're thrilled to hear that you felt well cared for and received the follow-up you needed. Your satisfaction is our top priority, and we truly appreciate your business. If you ever need assistance with your car, please don’t hesitate to reach out—we're here to help!

Best regards,

Classificada 1 em 5 estrelas

Mis-sold insurance, sold car with pre-existing issues, avoided paying for repair

Bought a RangeRover classic model (topend) in August 2024, I reported a series of issues within a month on email to Ashridge however the email went unanswered. The car developed a fault soon and had to take it to a 4x4 repairer. Before towing it away into the repairshop, called Ashridge several times however they did not bother but to point me to RAC insurance that they had mis-sold to us saying it is a "One stop" insurance for all electrical amd mechanical failures for full peace of mind, we were told we dint have to pay anything however later realised that RAC only paid £55 incluidng VAT per hour for labour while generally Rangerover labour costs can range from £150-£250 per hour. Complete rip off. The dealership that repaired our vehicle finally pointed to the same issues which was originally reported within the month of buying this vehicle on email but the email was never repondeded to. Upon contacting Ashridge, they did nothing but to give lame excuses. They did not honour to pay for the repairs that was carried out while the repairshop strongly suggested that we claim this money back from Ashridge as they were pre-existing when vehicle was sold. Such a shame for mis-selling repair insurance policies and selling a car which had pre-existing issues and they simply thought whoever will purchase the car shall go to insurer and have it payed for. Wil never buy again from this dealer. Have complete email evidences.

15 de novembro de 2024
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Resposta da Ashridgevehicles

Dear Mr Prasad,

I'm sorry to see a poor review posted against us. We are a RAC Approved dealer so I can assure you that your car did not leave here with any faults, our ECU scan, fresh MOT and RAC Inspection clearly proves this. I can see you reported an issue with your car and the RAC breakdown recovery assisted here for you. To correct to you your labour rate on your warranty is £70 P/H, enough for many independent dealers to work on your car. The £150-£250 p/h is a Main Dealer rate but the car you purchased was far cheaper than the Main Dealer would have charged you. We are fully FCA regulated and I can assure you no miss selling of any policy has occurred. We have never had any communication from the repairing garage or evidence that a pre-existing fault was with the car when sold, if it had the RAC would not have paid out on the claim and you would have pursued us for this. I can also see that the repairer only recommended changing the battery which you agreed to change without speaking with ourselves. The battery was checked before sale and fine. As we would not cover it, this formed your grievance against us and your subsequent rather over embellished review. I would suggest in future if you have any concerns with anything you purchase, perhaps speaking to the supplier in the first instance before any work is authorised would be the best course of action to avoid the unpleasantries such as we have received?

Kind Regards,
Ashridge Vehicles

Classificada 4 em 5 estrelas

Brought my Tesla from Ashridge in…

Brought my Tesla from Ashridge in February. Great car very well specked and immaculate. Unfortunately had a climate issue. This took some time to sort out but eventually the car was sorted and I’m pleased with the car. They have a great selection of immaculate cars at good prices. My experience started off well then went abit sour but as promised the company sorted the issue. Well worth a look at there stock.

7 de fevereiro de 2025
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Resposta da Ashridgevehicles

Thank you for your feedback. It's never ideal when a vehicle has issues, but we strive to resolve them in the best way possible. The availability of parts contributed to the time it took for the repair, but we are glad to hear that everything has been sorted out and that you are happy with your purchase.

Regards,

Classificada 5 em 5 estrelas

Big thank you to Sammy at Ashridge

Big thank you to Sammy at Ashridge, a pleasure to deal with throughout and a very happy customer at the end of it.

Sammy provided a very kind and friendly service and was happy to get the small issues I had with the vehicle sorted prior to collection and I drove away a very happy man in my 'new' EV (The way it was presented, it was probably better than how some cars roll off the showroom!)

Great price, great service and a great experience. Definitely consider a vehicle from Ashridge for your next purchase

10 de junho de 2024
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Resposta da Ashridgevehicles

Thank you for taking the time to review Ashridge Vehicles! We’re glad to hear that you were pleased with your purchase.

Sammy is fantastic with customers and puts a great deal of effort into making the buying experience enjoyable and relaxing. I'm sure she would appreciate seeing your review.

Many thanks!

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