Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely we... Ver mais
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Leia as opiniões dos outros
I purchased a used car on the 28th 2026 totalling £7000, 4 days later the car was returned due to engine failure. I have since been using a courtesy vehicle. We’re now on the 10th April and the veh... Ver mais
A empresa respondeu
They collected my car because my husband can't drive at the moment for medical reason so couldn't Pick me up from the garage while it had work done and had it's mot. It was such a help at a bad time.... Ver mais
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An absolute pleasure buying a car from Aston Vauxhall Sonny went above and beyond! The customer care we received by all the staff was excellent! Special thanks goes to Sonny who was the salesperson we... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Founded in 1989 as a family-run business, we have grown from humble beginnings into a trusted name in the automotive industry. Starting with just 11 dedicated team members—three of whom are still with us today—we’ve built a reputation for excellence through decades of hard work and commitment to our customers. As the longest-established franchised dealer in the area, we take immense pride in meeting the needs of our loyal customers while adapting to the ever-changing automotive landscape. Our facilities have continually evolved, incorporating the latest technologies and advancements to provide an exceptional customer experience. Whether you’re in the market for a new or used vehicle, looking to sell your car, or in need of expert vehicle repairs and servicing, we’ve got you covered. As a certified repairer for Peugeot, Citroën, Ford, and Vauxhall, our skilled technicians are equipped to handle everything from routine maintenance to complex repairs, ensuring your vehicle stays in top condition. Our dedication to quality service has been recognized with multiple Vauxhall Customer Excellence Awards, a testament to our unwavering focus on customer satisfaction. Visit us today to experience our commitment to excellence firsthand. Whether you’re buying, selling, or servicing, we’re here to make every step of your journey as smooth as possible
Multiple Customer Excellence Award Winner
Escrito pela empresa
- Each year, a Customer Excellence Award goes to Retailers with the best combined score from the sales and service surveys.
- Vauxhall's Customer Excellence Awards recognise and reward top performing Retailers for the quality of service they give to you, the customer. You can expect highly professional and attentive customer service, with clear and timely communications at every step. We go the extra mile to help customers, and our award recognises the hard work that’s gone into our all-around service.
Informações de contacto
Beler Way, LE13 0DG, Melton Mowbray, Reino Unido
- 01664410610
- sales.enquiries@astonvauxhall.co.uk
- www.astonvauxhall.co.uk
4,7
Excelente
3 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The sales team did a great job great…
The sales team did a great job great customer service from the buying the car on the phone to delivering it to our house on the and on time
21 de abril de 2026
Opinião espontânea
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear the sales team provided great service from your initial enquiry through to delivery, and that everything was completed on time. We appreciate your feedback.
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear you found the communication excellent. We appreciate your feedback.
Very happy
Very quick turnaround and booked me in at short notice, very pleased with the service.
27 de março de 2026
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear we could accommodate you at short notice and provide a quick turnaround. Glad we could help.
A1 customer service
27 de março de 2026
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear you received A1 customer service. Delighted we could help.
I just have to either ring or just pop…
I just have to either ring or just pop in and they get me sorted. I couldn’t get my phone to connect to the car. I had been trying for weeks. So simple just disconnect phone from the car and start again. So simple
20 de março de 2026
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear the team were able to quickly sort the issue for you and get everything working again. We appreciate your feedback!
Helpful and approachable.
Helpful, approachable staff, not too pushy! Fairly quick painless purchase process. Followed up on all of our concerns including tracking down a hard copy of the car handbook. The car was extremely well prepared and presented on pick up. We had a small sensor glitch develop which was sorted within a day and dealt with under warranty, no questions asked.
27 de fevereiro de 2026
Resposta da Aston Autopark
Thank you for your detailed and thoughtful review. We're pleased to hear Sonny was able to support you throughout the purchase and make the process simple and straightforward.
It's also great to know our service team could resolve the issue quickly and keep you on the road with a courtesy car. We really appreciate your recommendation and your continued trust in us. We look forward to helping you again in the future.
Resposta da Aston Autopark
Thank you for your kind review. We're pleased to hear you had a positive experience from start to finish. We appreciate your feedback!
Excellent customer service
Excellent customer service, service staff are polite and helpful, service completed and warranty issue diagnosed without fuss, reminders sent day before car was due in. Call to say when car was ready to collect, courtesy call afterwards to check all was ok.
12 de março de 2026
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear you found the service team polite and helpful, and that everything was handled smoothly from diagnosis through to completion. It's good to know the communication and follow-up were helpful too. We appreciate your feedback.
Aston’s Melton Mowbray an excellent experience all ex mobility cars
Good service & help to get work done. Car returned sparkling clean , staff extremely helpful
13 de março de 2026
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear you were happy with the service and support, and that the team were helpful throughout. It's great to know the car was returned to you in excellent condition. We appreciate your feedback!
As always
As always, outstanding staff with the upmost attention to dealing with the public in the most professional manner!
13 de março de 2026
Resposta da Aston Autopark
Thank you for your kind review. We're pleased to hear you continue to find the team professional and attentive. We appreciate your ongoing support.
A great team in customer service and…
A great team in customer service and explained everything clearly, and kept we informed throughout the day
13 de março de 2026
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear the team kept you well informed throughout the day and explained everything clearly. We appreciate your feedback.
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear you found the service helpful and professional. We appreciate your feedback.
Bad experience
I purchased a used car on the 28th 2026 totalling £7000, 4 days later the car was returned due to engine failure. I have since been using a courtesy vehicle. We’re now on the 10th April and the vehicle is still being diagnosed. You don’t expect this when purchasing a new car.
I’ve had to contact the dealership on many occasions for updates.
The only positive experience I’ve had with Astons is the fact I’m driving a lovely courtesy car.
27 de fevereiro de 2026
Resposta da Aston Autopark
Thank you for your review.
To confirm, your vehicle returned to us four days after collection with a concern relating to engine idle fluctuation, which was causing a vibration. Our initial assessment suggested this may be a timing-related issue. As this was not evident during your test drive or our pre-delivery checks, it may indicate a setting that has shifted or a component that has developed a fault, which can occasionally occur.
We are currently carrying out further diagnostics, including testing the alternator, as this component can sometimes produce similar symptoms. Please be assured that we are working to identify the root cause and resolve this as quickly as possible.
We recognise that this situation is disappointing, particularly so soon after purchase. While issues like this can arise, we have acted promptly and positively to support you. As you know, we have provided you with a brand new courtesy vehicle at no cost during this time.
As discussed, if a fault of this nature occurs within the first 30 days, you are entitled to either a refund or the option to choose an alternative vehicle.
At this stage, as the matter is still ongoing and has not yet reached a conclusion for both parties, we would not typically expect a review to be left. We kindly ask that you continue to liaise with our Service Department, who will support you and keep you informed throughout the process.
Very Efficient service
Very Efficient service, they picked the car up , called me to say they’re on the way, rang when car was ready and delivered back, to me , all washed and polished very good,
6 de março de 2026
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear you found the service efficient and that the collection and delivery process worked smoothly for you. It's great to know the car was returned to you in top condition. We appreciate your feedback.
All the staff were so helpful
They collected my car because my husband can't drive at the moment for medical reason so couldn't Pick me up from the garage while it had work done and had it's mot. It was such a help at a bad time. All the staff were so kind and helpful.
6 de março de 2026
Resposta da Aston Autopark
Thank you for your kind review. We're really pleased we could help at a difficult time and that the collection service made things a little easier for you. It's great to hear the team were kind and helpful throughout. We appreciate your feedback.
Had a great experience
Had a great experience again ! Thank you so much it was a pleasure - some things I was not happy with were dealt with immediately - a great team of people - have used this dealership for years would not trust anyone else .. thank you
1 de abril de 2026
Opinião espontânea
Resposta da Aston Autopark
Thank you for your continued support and for taking the time to leave such a thoughtful review. We're pleased to hear you had another great experience and that any concerns were addressed promptly. Your trust over the years means a great deal to us, and we truly appreciate your kind words.
Thank you
I have removed my review as Aston Autopark have advised they will look into my issues.
Thank you Aston Autopark
23 de março de 2026
Opinião espontânea
Resposta da Aston Autopark
Thank you for your review. It is saddening to see such destructive words written about our company.
Rest assured, we will investigate all the points raised and respond accordingly.
In the meantime, please accept our apologies for any part of our service that has fallen short of the mark and led you to feel this way.
Had a flat tyre
Had a flat tyre, rang them they got me in immediately. Got me a new tyre and fitted it. Even though they were busy. Very very helpful and friendly staff. Can't fault them.
6 de março de 2026
Resposta da Aston Autopark
Thank you for your review. We're pleased we could get you in quickly and back on the road, even during a busy time. It's great to hear you found the team helpful and friendly. We appreciate your feedback.
Amazing and helpful staff
Amazing and helpful staff! Always go above and beyond to make sure my experience is stress free. Cannot recommend enough
20 de fevereiro de 2026
Resposta da Aston Autopark
Thank you for your kind review. We're pleased to hear the team made your experience stress-free and went the extra mile to help. Your recommendation is greatly appreciated.
Resposta da Aston Autopark
Thank you for your review. We're pleased to hear you found the team helpful and professional. We appreciate your feedback.
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