Always very helpful customer service! Very pleased with our Atlantis water softener which we've had for eight years. EXCELLENT SERVICE! Service engineer very polite and helpful.
A empresa respondeu
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Always very helpful customer service! Very pleased with our Atlantis water softener which we've had for eight years. EXCELLENT SERVICE! Service engineer very polite and helpful.
A empresa respondeu
Lovely man in the phone arranging the visit. Jake ( engineer) was prompt, polite & professional. He fixed the problem and serviced the machine even though that wasn’t part of the plan, as the mac... Ver mais
A empresa respondeu
From initial contact, booking and then work carried out, all went well. Engineer arrived on time, was professional, efficient, knowledgeable and helpful. The unit was repaired, serviced and back u... Ver mais
A empresa respondeu
Great company. Purchased a unit. Some intermittent issues. They sent someone on time. Offered a date that worked for me. Chap was knowledgeable. Worked diligently until the issue appeared to be fixed.... Ver mais
A empresa respondeu
We are a UK based manufacturer of water softeners. All of products benefit from continued support from our own dedicated service department.
Unit 3a Homefield Road, CB9 8QP, Haverhill, Reino Unido
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Resposta da Atlantis Water Softeners

Resposta da Atlantis Water Softeners
Fitted a new water softener, delivered and installed on time, very professional and explained use. Would highly recommend Atlantis and will continue to use them for servicing.

Resposta da Atlantis Water Softeners
Very professional and did what we wanted. Fault diagnosed our existing Atlantis water softener, gave us a price for repairs and replacement appliance. In the end we decided to go with a new appliance having had the previous one for 11 years. Highly recommended.

Resposta da Atlantis Water Softeners
Pleasant young man who explained the problems and cost involved with repair against replacement. No pressure either way, presented both sides. Clean, tidy, polite engineer who knows his job. Carried out the replacement efficiently and professionally.

Resposta da Atlantis Water Softeners
Very efficient, respectful of property, polite and friendly

Resposta da Atlantis Water Softeners
we called upon this company to service our water softener and they were very responsive and carried out the service the same day as they had had a cancellation so we were very lucky

Resposta da Atlantis Water Softeners
My 6 year old Atlantis210 developed a very slight leak. Having spoken To Mark in their servicing department and offered either some replacement seals or a service engineer, I decided on the former option and received the required parts the following day. Mark talked me through the very simple procedure (only screwdriver required) and within 5 minutes the problem was resolved. What a pleasant, helpful and thoroughly professional company to deal with.

Resposta da Atlantis Water Softeners
Been using this company for at least 14 years and always give a prompt reliable service. Always trust them to do what's best to keep the equipment in first class working order.

Resposta da Atlantis Water Softeners
Jane Chance , the Atlantis contact person was very helpful, and my dealings with Atlantis have been a very good experience .They have supplied a refurbished unit that I have installed and is running perfectly.

Resposta da Atlantis Water Softeners
Quick response from Atantis when called to a fault with my water softener. James attended to the fault he was very polite and helpful. Fault now fixed.

Resposta da Atlantis Water Softeners
Engineer carried out work satisfactorily
No problems

Resposta da Atlantis Water Softeners
We have had an Atlantis water softener for almost 30 years. It works extremely well and is cost effective. We do not need to replace our washing machine or dishwasher very often and our water always lathers up well. The after sales service from Atlantis is first class. Their office staff and service engineer are really helpful and thorough. I would highly recommend this company.

Resposta da Atlantis Water Softeners
Steve (not his Manager!) was on time, wearing the right covid kit, attentive and professional. Many thanks.

Resposta da Atlantis Water Softeners
The young man was polite and informative in explaining the problem. Well done!

Resposta da Atlantis Water Softeners
Totally satisfied with installation, engineer efficient and polite

Resposta da Atlantis Water Softeners
Wow what a amazing company and used for the second time , no job too small for them to do at a very busy time and with covid about ,
Highly recomended and prompt service
Regards
James

Resposta da Atlantis Water Softeners
Fantastic product and service. I purchased model aT210 years ago and was very happy with how simple it was to use. Then it stopped working and COVID 19. So no soft water - with three bathrooms to clean!
Today I phoned Atlantis and spoke to Jane. She asked for photos of installation and rang me back very promptly. Somehow the by-pass valve had been turned the wrong way. 90 degree turn and bingo! All working. Now that's service for you.
If it hadn't been that easy they would have arranged to have the softner picked up, fixed and by courier as we are out of their service area. I don't think you can ask for better service. Thank you Atlantis and all your staff. Thank goodness you've managed to weather the COVID horrific distruption for so many businesses.

Resposta da Atlantis Water Softeners
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