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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Auger were super helpful with my water leak property damage claim and took away all the stress of the issue. Repairs were completed quickly and to a high standard. The operatives were friendly, profes... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic service from start to finish. Fully informed throughout and the men worked so hard and were polite and friendly throughout. Fully recommend the company. Thank you

A empresa respondeu

Classificada 5 em 5 estrelas

From beginning to end we have had only great service from Auger. From the people we spoke to on the phone to the engineers working at our home everyone has been amazing, polite, skilled and supportive... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

What a breath of fresh air after using 2 other cowboy companies put on me via insurance . Professional fast service and with engineers who know what they are doing. I would recommend them to anyone wh... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros de habitação

Informação fornecida por diversas fontes externas

Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

781 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(781)

139 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Auger - professional and quick service!

Auger came out to fix a leak under our drive that had been identified by our water board. Jordan was very professional, helpful and efficient and clearly explained our options. He repaired our leak very quickly. Everything was dealt with very proficiently and promptly. I would not hesitate to recommend Auger to anyone.

7 de março de 2026
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Resposta da Auger

Thank you for your 5* review, I am delighted that we could help & I will pass this onto the team involved!

Classificada 5 em 5 estrelas

Auger staff were very helpful and professional

Auger staff were very helpful and talked us through what would happen on the day of our appointment. Work to find and fix our leak was carried out professionally and respectfully on our property.

5 de março de 2026
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Resposta da Auger

Thank you for your 5* review and feedback. I am so glad we could help!

Classificada 2 em 5 estrelas

Auger validated my insurance claim

Auger validated my insurance claim. I had 3 quotes for the work originally (all with a similar price). Auger however told my insurance company they would have charged 2/3 less!!!! I do not believe they could have done the work for the price they told the insurance company.

26 de fevereiro de 2026
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Resposta da Auger

Thank you for taking the time to leave your feedback. I’m really sorry to hear that the outcome of your claim didn’t meet your expectations. Please know that we always aim to provide a fair, transparent, and supportive claim journey. If you have any questions or would like to discuss this in more detail, our team would be more than happy to help.

Classificada 5 em 5 estrelas

Drain sinkage

We had a problem that part of our drain had sunk and the pipes were cracked. Auger's surveyor visited and provided a full professional report then subsequently the company did the work to resolve the problem at a very reasonable price. Very pleased.

11 de fevereiro de 2026
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Resposta da Auger

Thank you for your review. We appreciate your feedback and are happy we could help!

Classificada 5 em 5 estrelas

Drain repair/replacement

I recently had my drains replaced and couldn’t be happier with the service from start to finish. The team was professional, punctual, and clearly very knowledgeable about what they were doing. They explained everything in a way that was easy to understand, kept disruption to a minimum, and worked tirelessly to get the job completed to a very high standard.

What really stood out was how tidy and respectful they were throughout the whole process — no mess left behind and everything was finished exactly when they said it would be.

I would highly recommend this company to anyone needing drain replacement work. Reliable, hardworking, and genuinely committed to doing a great job.

24 de fevereiro de 2026
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Resposta da Auger

Thank you for your lovely feedback. We appreciate your kind words and are happy to have given you exceptional service!

Classificada 5 em 5 estrelas

Anthony was brilliant

Anthony was brilliant! Hard working, methodical, logical, and always cheerful.

24 de fevereiro de 2026
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Resposta da Auger

Thank you for your 5* review, I am delighted that we could help & I will pass this onto the team involved!

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Arrived punctually, explained the process throughout. Polite, helpful and informative engineers and office personnel. Very thorough and professional.

20 de fevereiro de 2026
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logótipo da Auger

Resposta da Auger

Thank you for your 5* review and feedback. I am so glad we could help!

Classificada 5 em 5 estrelas

Proactive service

Our claim was dealt with immediately and we were kept informed of what was happening and when it was to happen. Took a lot of worry away from the situation.

19 de fevereiro de 2026
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Resposta da Auger

Thank you for such lovely feedback. I am happy that we could help!

Classificada 5 em 5 estrelas

Friendly and informative

Arrived on time, parked where instructed, a minor problem regarding precisely what testing would be done that day was quickly resolved by a phone call to the office. Thereafter everything went smoothly.

19 de janeiro de 2026
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Resposta da Auger

Thank you for such positive feedback. I am happy that we could help!

Classificada 5 em 5 estrelas

God sent

I had an unexpected leak, which 2 local plumbers failed to solve. However, once Auger came in, the hopeless situation changed to something solvable without difficulty. From the beginning to the end, they were customer oriented, highly efficient. They explained clearly the process and the schedule of the work involved. Their engineers, Alan and Josh are highly competent, hard working and very personable people.
I will recommend Auger without any reservations

16 de fevereiro de 2026
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Resposta da Auger

Thank you for your 5* review, I am delighted that we could provide you excellent service and I will pass this onto all of the team involved!

Classificada 5 em 5 estrelas

Dealing with a tricky Victorian drain in bad weather.

A highly professional execution of a fairly complex exercise in dealing with damaged Victorian drains in appalling weather; and carried out with courtesy the while, along with a usefully informative commentary.

19 de fevereiro de 2026
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Resposta da Auger

Thank you for such positive feedback. We are delighted to have provided you with our services!

Classificada 5 em 5 estrelas

Having become a recent widow very…

Having become a recent widow very suddenly, I wasn't just left in a world without my other half, I was left with dealing with unknowns. Maintaining our home we had built together, dealing with tradesmen (which I had never done before) worrying about claims and costs involved, worrying about having strangers in my home. The idea was very daunting. Auger made all my worries pass! They made the whole process very easy, gave full explanations, when problems hit they worked around problems to find solutions, treated my home as if it was their home, they was reliable, friendly, reassuring and tidy. I would recommend Auger to anyone. Especially to those homeowners that have had problems with tradesmen in the past! Don't worry they are professional, tidy and reliable. The Auger team worked around the clock in the rain to make sure I had water pressure to be able to take a shower. Simply the best! From the case manager, the Auger claims team, the staff at the end of the phone and the Auger team that did the work..... Professional and understanding!

29 de janeiro de 2026
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Resposta da Auger

Thank you for your feedback. We appreciate your kind words and are delighted to have given you exceptional service! I will be sure to pass on your feedback to everyone involved!

Classificada 5 em 5 estrelas

What a fantastic team of drainage…

What a fantastic team of drainage experts.

Three engineers arrived at my property exactly at the time scheduled. They were clean, tidy, courteous, and extremely knowledgeable throughout the job. Everything was handled professionally and efficiently, and they made what could have been a stressful situation feel completely straightforward.

I genuinely couldn’t have asked for a smoother experience. Highly recommended.

10 de fevereiro de 2026
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Resposta da Auger

Thank you for your 5* review, I am delighted that we could provide you excellent service and I will make sure to pass this onto all of the team involved!

Classificada 5 em 5 estrelas

Below ground drain

We had a new below ground drain put in, the guys did such a fantastic job and they were extremely helpful with all our questions. Would highly recommend auger.

3 de fevereiro de 2026
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Resposta da Auger

Thank you for such positive feedback. I am happy that we could help!

Classificada 5 em 5 estrelas

Elderly Mums Blocked Drain

Great experience dealing with Auger from initial enquiry to satisfactory completion of the job. Prompt and efficient service to unblock my elderly Mothers drain. Peter did a great job on site. All office staff were courteous and knowledgeable in my dealings with them - totally recommend this company

30 de janeiro de 2026
Opinião espontânea
logótipo da Auger

Resposta da Auger

Thank you for your 5* review, I will make sure to pass this onto all of the team involved!

Classificada 5 em 5 estrelas

care and attention to detail the…

the care and attention to detail the two lads undertook whilst doing the job for our Mum's bungalow was impressive.

27 de janeiro de 2026
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Resposta da Auger

We appreciate your feedback and are happy we could help you!

Classificada 5 em 5 estrelas

I was very happy with this company

I found this company to be both professional and approachable. They kept me informed and the guys who came to do the work were really positive and freindly which helped a lot in dealing with an otherwise stressful situation regarding my property

5 de janeiro de 2026
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Resposta da Auger

Thank you for such positive feedback. We are delighted to have provided you with our services!

Classificada 5 em 5 estrelas

Recommend this company 100%

The old drain to my kitchen sink was totally blocked, several well known companies came out and failed miserably to clear it. It was flooding water out over the flags and running down the gennel in between myself and my neighbours. We ended up contacting our house insurance who sent out an Auger engineer. Digonosed a drain collapse. Within a couple of days a second engineer came out, and had to dig out two drains and re route them. It wasn’t an easy job, but it was completed back filled and re flagged by the end of the day. He worked though really cold inclement weather. The company kept us updated and the engineers both gave full explanations of what had to be done and on the day exactly what he was doing. Absolutely cannot fault this company.

26 de janeiro de 2026
Opinião espontânea
logótipo da Auger

Resposta da Auger

Thank you for your feedback. We appreciate your kind words and are happy to have given you exceptional service!

Classificada 5 em 5 estrelas

Came out to fix the leak the very next…

Came out to fix the leak the very next day due to a cancellation, excellent communication prior to the visit. The workman himself could not have been better, very knowledgable and extremely capable, polite and an amazing work ethic. Highly recommended.

27 de janeiro de 2026
Opinião espontânea
logótipo da Auger

Resposta da Auger

Thank you for your 5* review, I will make sure to pass this onto all of the team involved!

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