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2,8
3 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
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Avoid, avoid, avoid.
The car wouldn't start the day after we bought it, and an independent approved garage has identified a serious engine issue. The promised 3-month warranty was never provided, and all our emails and texts have gone unanswered. They've even blocked all phone numbers. This is shocking behavior.
Very disappointing experience. We purchased a Mercedes, and within a day the car developed a serious engine problem. Our mechanic found very low/no compression in the piston cylinders and advised that the engine is seriously damaged.
The dealer contacted us yesterday and again today. At first, they agreed to collect the vehicle and resolve the matter. However, only a few hours later, they changed their position and told us that they would not refund us and would no longer collect the car.
We are now trying to resolve the situation and are considering our next steps.
Sharing our experience so other potential customers are aware and make sure they keep all communication and evidence when dealing with this trader.
After purchasing a vehicle from this company, I identified serious faults shortly afterwards, supported by an independent garage report and a large repair estimate. I attempted to contact the dealer repeatedly to resolve the issue, but they simply do not engage.
I made over 20 call attempts in one day, all of which resulted in an engaged tone. The same thing happened again the following day. When I dialled using 141 to withhold my number, I was suddenly able to reach a recorded message asking me to leave my name. Shortly after that, calls from that number also started receiving the engaged tone again.
I also sent a detailed WhatsApp message with supporting evidence, which shows blue ticks confirming it was read, yet I received no response whatsoever.
This pattern strongly suggests call screening and deliberate avoidance once they know who is calling, leaving you with no way to resolve issues properly.
I have now had to escalate the matter formally, which could easily have been avoided with basic communication. I would strongly advise anyone considering buying from this company to be cautious and consider what happens if something goes wrong after the sale.
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