No ticket, no refund, and no response for 10 days. Be careful!
On July 13, I was in Seoul (Korea) and decided to buy a ticket to Da Nang. I’ve been using Aviasales exclusively to buy tickets for many years. I found two tickets at a good price, and on one service the payment didn’t go through, but on the other—Wingie—it was successful. At the bottom, it said “Trusted sellers.” Since Aviasales said so, I assumed there would be no problems.
On July 14, I arrived at the airport. At the check-in desk, I was told I wasn’t in the system. I had already downloaded the Wingie app and decided to call them. A robot answered, asked for some of my details, processed the information for 30 seconds, then wished me a nice day and hung up.
In the app, I found a chat (I have screenshots but can’t attach them here).
Chat 1: They offered to call me back and said they would pass my number to “friends who speak Russian.” They didn’t answer my question about where my ticket was. I want to mention in advance—no one ever called me back, not immediately and not even two weeks later.
Chat 2: I started a second chat and immediately asked them not to disconnect. The only responses I received were “please wait,” “don’t go,” and I kept replying that I was still there. After 20 minutes, the chat ended automatically and offered to help with something else.
Chat 3: The chat started disconnecting as soon as I asked anything.
Then I found a Russian number and called. A man answered and immediately called me by name, which means they already knew what had happened, even though I hadn’t given that number before—I had used a different one in the form. I was told to buy another ticket and that my ticket didn’t exist. “You need to buy a new ticket, okay, goodbye.”
At the same time, I was receiving emails with receipts and even invitations to check in for the flight. So the service was acting as if the ticket really had been purchased.
I had to buy a new ticket at the airport check-in counter 15 minutes before it closed, at double the original price.
My first question is for Aviasales, because this really hurts their reputation—they are the ones choosing such sellers and putting “trusted” next to them.
My second question is: how do I get my money back? The same guy from support recognized me immediately the next day when I said I missed my flight. He said they had already sent a request to the airline and transferred the money, and they would pay me when the airline paid them. But I was told that no ticket had been purchased at all, so the money should be returned to me immediately. I asked for an official letter confirming the dates (because I don’t trust verbal promises from such companies), but they refused and told me to just wait. They told me to wait two days. It’s been ten days.
What should I do, how can I influence this? How do we make sure companies like this don’t exist—not just on Aviasales, but anywhere? Where can I complain? Where can I post about them?
On July 22, 2025, I contacted Aviasales support. They said they would reply within 72 hours. It’s been nine days. Wingie told me the review was in progress—and then silence. Instead of waiting two days for a refund, it’s already been seven. Mentally, I’ve already said goodbye to the money. I just want to help others: always buy tickets only on airline websites, that’s the most reliable option. And Aviasales, with their “trusted” label, won’t help you solve your problem.
On July 25, 2025, neither Aviasales nor Wingie has responded to me, so I’m leaving this review here too. I just went on TrustPilot and saw that I’m not the only one—this has happened to many others. I know what to do now—I will request a chargeback from my bank and keep spreading the word.
14 de julho de 2025
Opinião espontânea
