Que dire de mon expérience Baobab ? Exceptionnelle. Première bougie il y a 3 ans et depuis, coup de foudre ! Un produit de qualité dont les parfums vous plongent dans une atmosphère idyllique. Des de... Ver mais
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Malgré leur esthétique soignée et leur parfum agréable, les bougies Baobab m’ont vraiment déçue. Le problème : la mèche se consume bien trop vite par rapport à la quantité de cire, laissant une grosse... Ver mais
A empresa respondeu
Bought a candle last week and I wanted to exchange it manager in charge insisted that it was going to be a whole issue. Had to call corporate in regards of the change. I don’t wanna return it. I just... Ver mais
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Bougies faites à moindre coût, savoir faire « luxe » tout droit réalisées en Roumanie. Des mèches mal centrées qui finissent par brûler les extrémités et noircir les bords. Avec en surprise un éclat... Ver mais
A empresa respondeu
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29 opiniões
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Ik heb onlangs een mooie kaars cadeau…
Ik heb onlangs een mooie kaars cadeau gekregen. Vorige week heb ik 'm voor de derde keer aangestoken en het glas sprong uit elkaar. Eén scherf kwam bijna in iemands oog. Ik heb hier een klacht over ingediend bij de klantenservice en ontving een teleurstellende reactie. Voortaan moet ik zelf de lontjes goed recht zetten. Sorry hoor maar dit heb ik nog nooit meegemaakt en zeker niet met zo'n duur product als deze. De lontjes staan gewoon recht maar tijdens productie zijn ze mss niet goed geplaatst.
16 de junho de 2025
Opinião espontânea
Resposta da Baobab Collection
Dear Customer,
We are truly sorry to read about your experience and sincerely regret the incident you describe. We fully understand your concern, especially given the circumstances, and we would like to extend our deepest apologies.
Such a situation remains highly unusual and does not reflect the standards of quality and safety we are committed to upholding at Baobab Collection. Your feedback has been carefully noted and will be taken into account as part of our continuous efforts to improve.
We would also like to kindly remind you that, in accordance with our usage guidelines, it is recommended to straighten the wicks after each use and to trim them regularly. This ensures that they burn straight, are not too long, and do not lean toward the glass, which helps prevent any localized overheating of the glass.
That being said, we are truly sorry that your experience did not meet your expectations, and we regret the dissatisfaction caused by the response you received from our Customer Care team.
Should you wish to discuss this further, our team remains at your disposal and would be pleased to assist you personally. Please do not hesitate to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Bad packaging (products arrived 2 times…
Bad packaging (products arrived 2 times damaged) and bad service (when you complain they don’t answer or answer wrong)
20 de maio de 2025
Opinião espontânea
Resposta da Baobab Collection
Dear Customer,
We are sincerely sorry to learn about your experience and the condition in which your products were received. Please accept our deepest apologies for the inconvenience caused.
While we take the utmost care in preparing and packaging each order, breakage can unfortunately occur during transit. When this happens, we always do our very best to resolve the situation promptly and with the attention it deserves. We are truly sorry that this was not your experience on this occasion.
This situation remains highly unusual and does not reflect the standards of quality and care we are committed to upholding at Baobab Collection. We fully understand your disappointment regarding both the packaging and the follow-up to your request, and we have taken careful note of your feedback to further improve our processes and responsiveness.
Providing a seamless and refined experience to our clients remains at the heart of our commitments, and we sincerely regret that we did not meet your expectations.
Our Customer Care team would be delighted to assist you personally and ensure that your concerns are properly addressed. Please do not hesitate to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Such a bad service/support
Such a bad service/support, never seen before.
15 de maio de 2025
Opinião espontânea
Resposta da Baobab Collection
Dear Customer,
We are truly sorry to read your comment and regret that your experience did not reflect the level of service we are committed to providing.
We take your feedback very seriously as it helps us to continuously refine and elevate our customer experience. At Baobab Collection, we strive to offer each client a service that is both attentive and impeccable, and we sincerely regret falling short on this occasion.
Should you be willing to share more details, our Customer Care team would be pleased to personally assist you and address your concerns. Please feel free to contact us at onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Bijna 2 weken moeten wachten op mijn…
Bijna 2 weken moeten wachten op mijn bestelling! Tot ik een mail heb gestuurd kreeg ik een antwoord dan mijn bestelling is geannuleerd!! Hier bestel ik nooit meer
12 de março de 2025
Opinião espontânea
Resposta da Baobab Collection
Dear Customer,
We sincerely apologize for your recent experience and for the inconvenience caused by the delay and cancellation of your order. This situation is highly unusual and does not reflect the level of service we strive to offer at Baobab Collection.
Please know that we have taken careful note of your feedback, which is invaluable in helping us continuously improve our processes and ensure a seamless and refined experience for our clients.
At Baobab Collection, we are deeply committed to delivering the highest standards of service and excellence, and we regret that we did not meet your expectations on this occasion.
Should you have any questions, concerns, or recommendations, we would be delighted to assist you further. Please do not hesitate to contact our Customer Care team at: onlinesales@baobabcollection.com.
Kind regards,
Baobab Collection Customer Care Team
Customer service can not be worse.
Customer service can not be worse.. no reply untill you complain , they do not answer the calls and apart from this the tracking of your parcel is unexisting ( you dont know when will arrive but the customer service does not know either)
I will never buy anything online on this web. Works really bad
5 de novembro de 2024
Opinião espontânea
Parcel lost, no compensation!
My parcel was lost by the delivery service and neither them nor Baobab are willing to reimburse me! I am now left without my order and without any money in return! Absolutely beyond disappointing from a big company like Baobab! One would think that the customer service for these VERY expensive products would be up to tier, unfortunately that is not the case! GIVE ME MY MONEY BACK!!
21 de agosto de 2024
Opinião espontânea
Onaangename vertraging op bestelling. Nette compensatie!
Via de mail verkreeg ik 10% korting bij besteding op de officiële website. Super handig want dit was ongeveer 3 weken voor Kerstmis 2023. Met een goed gevulde winkelwagen en de korting van 10% ronde ik alles af. Hierbij werd mij gegarandeerd dat ik het zeker vóór de kerstdagen binnen zou hebben. Een strakke belofte gezien de toch al hectische december maand. Al snel verliep dit anders. Een paar dagen na de bestelling werd ik geïnformeerd dat bepaalde artikkelen niet voorradig waren. De gehele order werd geannuleerd en ik kreeg mijn geld terug. Spijtig genoeg zat ik nu zonder geschenken! Ter compensatie kreeg ik 15% korting ipv 10%. Een mooie compensatie. Met weer de belofte de wel voorradige artikkelen tijdig binnen te hebben... Helaas werd mijn order door Baobab alsnog te laat aangeboden bij de bezorgdienst. Via de klantenservice deed ik mijn beklag. Daarop enkel een automatische reactie. In de eerste week van januari ontving ik uiteindelijk mijn order. Heel erg jammer deze niet voor Kerstmis ontvangen te hebben maar goed. Het meest vervelende vond ik uiteindelijk het uitblijven van contact/informatie. Nu februari heb ik van Baobab ter compensatie een excuus kaartje én 4 theelichtjes ontvangen. Totaal onverwachts maar zeker gewaardeerd!
2 de fevereiro de 2024
Opinião espontânea
Zalige kaarsen, uitstekende service!
Zalige kaarsen, een exta 4 kaarsjes waren cadeau bij mijn aankoop wegens Black Friday. 2 kaarsen waren echter beschadigd, er werd een nieuw pakketje opgestuurd zonder enige aarzeling. Zeker een aanrader! Levering na een 3-tal dagen.
30 de novembro de 2023
Opinião espontânea
DISRESPECTFULL CUSTOMER SERVICE TEAM
I placed my order on December 10th 2022. After 3 weeks with no email, no calls, I emailed them like 5-6 times but they don't even reply.
After 1 month of waiting, I communicated with them on Instagram, they responded they will send refund within that day. Until now, nothing arrived, they only "seen" my messages and emails, leaving no useful information about the order. It's like they do it on purpose. I basically lost money, and they don't even care to help refunding. Not only they RUINED MY XMAS, THEY ALSO SHOWED HOW DISRESPECTFULL THEY ARE TO THE CLIENTS.
Want to buy luxury candles at this price??? Go to Trudon, Byredo, anywhere except this horrible brand.
9 de dezembro de 2022
Opinião espontânea
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