I recently ordered several watch straps from Barton to Switzerland. Unfortunately, an error in the customs declaration resulted in unexpected import charges. I contacted their customer support, a... Ver mais
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Leia as opiniões dos outros
I've owned several Barton watch bands. Nice quality and easy to switch out. Their customer service is fast and effective. Highly recommmend.
Getting a solid quick release leather band for a fair price seemed impossible until a renowned watchmaker sent me to Barton Watch Bands. I have now had experience with three bands Barton Bands, all... Ver mais
A empresa respondeu
Ordered a new band as a gift, website has not provided any information other than an order number, they are good at taking money. Absolutely ZERO CUSTOMER SERVIC. Phone calls go ignored as do emai... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Shop hundreds of watch bands for thousands of watches. Leather, Silicone, Nylon, Canvas, Rubber, NATO Style & Quick Release Watch Straps. Many colors, lengths & widths. Exceptional service & guarantee. Common watchband widths including 16mm, 18mm, 20m...
Informações de contacto
141 Payne Street , 75207, Dallas, Estados Unidos da América
- (512) 410-8793
- info@BartonWatchBands.com
- www.bartonwatchbands.com
4,4
Excelente
277 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Barton Watch Bands
Thank you for contacting Barton Watch Bands. We are happy to hear you are pleased with our pricing. We strive to manufacture a quality strap at a competitive price. That said, we are always looking to improve our shipping speeds.
Thank you for your support. We hope to see you again soon!
I made an order #87591163 on the 3rd of…
I made an order #87591163 on the 3rd of May, and received confirmation from the company that it was shipped. Since then, the last update I received from the shipping company USPS was that the package was accepted in the US on the 9th of May. No updates whatsoever since then from USPS or Barton.
I started contacting Barton since the end of May with generic replies received and only one reply that stated it will send the order again. No new tracking number was received. I sent multiple follow ups while being completely ignored by this sham company and they are happy to send spam emails and hollow offers.
I hope this message is sent to any potential buyers, this company has a nice website but it is not legitimate and they will scam you. Please be aware
3 de maio de 2024
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Resposta da Barton Watch Bands
Thank you for contacting Barton Watch Bands. We have been in business for ten years. We take great pride in our loyal following and are not out to scam anyone. We are sorry to hear you experienced an issue with your international order. Bahrain can be a difficult country to deliver to.
If delivery is ever not feasible, we will always issue a full refund.
We are sorry to hear you had this experience. Thank you for considering Barton Watch Bands.
Really bad materials
I've worn a lot of smartwatches/watches with a lot of different straps in my life but this Barton Watch band is the only one I ever had problems with. At the end of a day wearing one for my apple watch I had a serious rash on my wrist right under the strap. Never had such a thing ever from anything, not even any cheap watchband from amazon.
Go invest your money somewhere else!
18 de abril de 2024
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Resposta da Barton Watch Bands
Thank you for your honest feedback. We are sorry to hear you experienced an allergic reaction while wearing one of our straps. This is rare and does not usually happen. We would be happy to get a band featuring a different material headed your way. This will usually solve the issue. Alternatively, we can help with a full refund. We can be reached at customerservice@bartonwatchbands.com. Thank you for considering Barton Watch Bands.
Best customer service team I’ve dealt…
Best customer service team I’ve dealt with in a very long time. I screwed up my order, all my fault, they immediately fixed the issue without asking for the incorrect product back first ! They even sent out a pre paid envelope to return the wrong bands. It was smooth and fast and very friendly service , A+ !
11 de abril de 2024
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Resposta da Barton Watch Bands
Thank you for taking the time to leave us a review. We are pleased to know that you are happy with our customer service support. We are always here to help with any questions or concerns. Thank you for supporting Barton Watch Bands. Enjoy the new band! We hope to see you again soon.
Six stars!!
Six stars!!! Customer service was great! Watch bands are still in transit.
27 de março de 2024
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Resposta da Barton Watch Bands
Thank you for the positive review! Our customer service team is always here when you need us. Your new bands will be delivered soon! Thank you for supporting Barton Watch Bands.
I made a mistake on my original band…
I made a mistake on my original band order and was pleasantly surprised by the fantastic customer service. Barton sent out a replacement band for me before requiring me to send back the old band. They also provided a prepaid label to make the return an easy process. Great service and great products!
19 de março de 2024
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Resposta da Barton Watch Bands
Thank you for taking the time to leave us some honest feedback. We understand that the wrong item will be mistakenly ordered from time to time. We take great pride in making our exchange process as easy as possible for all of our customers. We are happy to hear that you found the exchange process to be very simple. We truly appreciate your support and hope to see you again soon!
Customer Service / Returns / Exchange
Josh provided a level of service above my expectations and I look forward to receiving my new watch band. My message to customers reading these reviews. Give Barton a go. It's easy to get "annoyed" when things don't go your way, however, be a patient and courteous customer, understand time zones vary and you won't always receive an immediate response to your message. Lastly, remember that shipping times are outside Barton's control. Their products are reasonably priced and they have a good range. Finding a variety of watch bands at retail is now close to impossible. The last thing I want is for watch bands to become even less accessible online. Carry on!
13 de março de 2024
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Resposta da Barton Watch Bands
Wow! We truly appreciate your testimonial and kind words. We were happy to assist you. We have been in business for almost ten years and take great pride in our products and customer service. Thank you for supporting Barton Watch Bands!
Terrible customer service / shipping (but pretty good product)
Classic - ive sent 3 emails to Barton customer service over the last month while waiting for my product (expect a 4+ week wait in australia) and the only response i got back was an email asking me to rate them. Paid delivery is terrible, expect month long delay, customer service ignored all communication. Its a shame as the product is actually pretty good, but the service is worse than a fart in a packed elevator
28 de janeiro de 2024
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Resposta da Barton Watch Bands
Thank you for your interest in Barton Watch Bands. We are sorry to hear that our carrier took so long in delivering your order. International orders should be delivered within 2-3 weeks. For reference, we have noticed recently that alot of our reply emails to customers are being sent to spam folders. This issue has now been corrected. We pride ourselves in responding to our customers in a timely manner. That said, we are happy to hear you have enjoyed the product you have received. Thank you for supporting Barton Watch Bands. We promise to do better the next time around.
Im kicking myself for not reading the…
Im kicking myself for not reading the reviews first. What an idiot I am.
Ordered nylon army green fabric 24mm watch strap canqr-army-24-lng for Casio protrek.
Strap was £ 20 delivery £ 10 which I failed to spot. The strap took £ 25 days to arrive. It was well packaged but if very poor quality compared to the original strap.
No self respecting army guy would put this on his watch. I expect it to last 5 minutes.
We are now in June 2024 less than 6 months after purchase and as expected the strap now has started to wear away on the edges. I give it another month before it fails completely
16 de janeiro de 2024
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Resposta da Barton Watch Bands
Thank you for taking the time to leave us an honest review. We are sorry to hear that our carrier took so long to deliver your order. That said, international orders can take 2-3 weeks to be delivered. Our army green canvas strap is very popular. We are confident you will enjoy wearing it. For reference, all of our straps come with a 100% customer satisfaction guarantee, within the first year of purchase. If needed, we can be reached at customerservice@bartonwatchbands.com. Thank you for considering Barton. Enjoy the new strap!
Avoid !
As per other reviews (which I wish I’d read first) there is zero customer care. This business just takes your money via a website and that’s it. They sent me the wrong size band and added a set of spring bars to my basket which I didn’t order and was charged for. I’ve emailed them multiple times (ironically to the email address they ask other reviewers below to email to resolve) and no one has replied. I’ve been ripped off. Avoid is my advice as if any problems you are stuck. Awful.
6 de janeiro de 2024
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Resposta da Barton Watch Bands
Thank you for taking the time to reach out. We are sorry to hear that you have not had the best experience. We take great pride in fulfilling orders correctly. If you received the wrong size band, we do apologize and would like to make this right. We have been in business for nearly ten years and the last thing we want is for a customer like yourself to feel scammed. The holiday season is a very busy time for us. We apologize if we were not able to respond to your message in a timely manner. If your issue has not been resolved, please reach out again via email (info@bartonwatchbands.com). We are here to help! Thank you for considering Barton Watch Bands.
Barton Customer Service - BEST
I have 6 Barton watch straps and love them all. Leather, leather alligator, hybrid silicone/textile and silicone. Each time I change out a band on my watch it looks like I have a new watch. Barton replaced a band due to an issue and they immediately sent me a new band in exchange. EXECELLENT customer service. Super fast customer service. I use the "chat" to correspond to the agent and they are the best customer service team I have worked with so far. Barton offers a variety of great watch bands. They stand behind their product.
2 de janeiro de 2024
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Resposta da Barton Watch Bands
Thank you for your honest review. We are happy to hear you have enjoyed wearing a variety of our straps! Our chat option via our website is a great way to communicate with us. I am happy we resolved your issue in a timely manner. We have been in business for almost ten years. We stand behind every strap that we manufacture. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Non-existent customer support
Product itself seemed reasonably OK apart from a defect in the stitching. The post-sale customer support is non-existent: I've sent two emails about the defect and received no reply after a month. Won't be going back to them again.
2 de dezembro de 2023
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Resposta da Barton Watch Bands
Thank you for your honest review. We try to respond to all customers in a timely manner. We have noticed recently that alot of our replies are going to our customers spam folders. We are working on resolving this issue. All of our products come with a 100% customer satisfaction guarantee within the first year of purchase. We are happy to help with a replacement strap during this time period. We can always be reached at info@bartonwatchbands.com. Thank you for considering Barton Watch Bands.
Not recommended
I ordered a watch band in September. It took three weeks for the order to arrive and guess what? It was the wrong band. Not the one I ordered.
I contacted their customer support and they were very apologetic. They promised me to fix it and send the replacement free of charge. Guess what? It’s been 7 weeks since and I am yet to see their promise to materialise.
I do not recommend buying anything from them.
29 de novembro de 2023
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Resposta da Barton Watch Bands
Thank you for your honest feedback. We truly apologize that the wrong item was shipped to you. This is rare and should not happen. For reference, international orders can take 2-3 weeks to be delivered. That said, we are always willing to make things right! If you have not received the replacement order, please contact us at info@bartonwatchbands.com at your earliest convenience.
Product itself is fantastic
Product itself is fantastic - top grade strap, love the quick release spring bars which made changing the strap very easy.
Only negative would be the delivery process but I don't think it's all Barton's fault. 18 days from order to delivery seems like a long time plus despite being delivered successfully there was no update on the UPS site to say it would be delivered today and it still shows it as 'on the way'.
If you don't mind waiting a while for a quality product then buy with confidence.
27 de novembro de 2023
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Resposta da Barton Watch Bands
Thank you for taking the time to leave us an honest review. We are pleased to know that you are happy with your new strap! The quick release spring bars sure make things easy. International orders can take a bit of time to be delivered. We are always looking for ways to improve our international shipping service. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
Delayed delivery
I purchased a watch band from Barton 4 weeks ago, including shipping protection the tracking information provided by Barton referred me to UPS. UPS indicated the item in question was to be delivered by Australia Post and provided a second tracking number which Australia post know nothing about. I sent two emails to Barton customer service seeking clarification and received no reply. All that aside the watch band has now turned up and is as described. A realistic indication of likely delivery times and better communication would have resulted in a 5 star review even with a 4+ week wait for delivery
11 de novembro de 2023
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Resposta da Barton Watch Bands
Thank you for taking the time to leave us an honest review. We are happy to hear you have received your Barton Watch Band. We apologize that you did not hear back from our customer service team. We take great pride in replying to all customer messages. It is possible that our reply message went to your spam/junk mail folder. Regardless, we promise to do better the next time around. We are always looking for ways to speed up our international deliveries. Thank you for supporting Barton Watch Bands.
Did not from watch band
Did not from watch band.
Very basic communication.
Would like to have my money back !
22 de novembro de 2023
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Resposta da Barton Watch Bands
Thank you for your interest in Barton Watch Bands. Did you receive your order? If an order goes missing in transit, we are always happy to reship the order or alternatively issue a full refund. We are here to help at anytime! We can be reached at info@bartonwatchbands.com with any questions or concerns you may have. Thank you for considering Barton Watch Bands.
Never received
I can say the customer service is great, but that is about it. First order via ups said it arrive (in the UK), but I never found it. Barton was quick to resend another, but after approx 14 days I find UPS has now shipped it back to the U.S., due to the address not being correct (second order was sent to an actual UPS point, so no idea why UPS can’t find a UPS drop off point….). So I gave up after this. No idea what the bands are like, I’ll have to order something UK based instead.
10 de novembro de 2023
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Resposta da Barton Watch Bands
Thank you for considering Barton Watch Bands and for bringing this to our attention. We truly apologize that our carrier was not able to deliver your order. We usually have great success delivering to the UK. For reference, some but not all of our offerings can be purchased via Amazon UK. We will be speaking with our carrier about this issue to ensure this does not happen again in the future.
I am a happy repeat customer
I have now purchased two bands from Barton to adorn watches in my collection that had original bands that were not satisfactory. The quality of both bands is excellent. Good materials, easy installation. And customer service has been very helpful and responsive.
27 de outubro de 2023
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Resposta da Barton Watch Bands
Thank you for taking the time to leave us a review. We truly appreciate the positive feedback! We are pleased to hear you find the quality of our straps to be excellent. We also find the quick release spring bars to be a game changer, and make the installation process extremely simple. Enjoy your bands! We hope to see you again soon! Thank you for supporting Barton Watch Bands.
Only average quality
Strap arrived today, around 10 days shipping to the UK, not too bad. Disappointed with the strap, feels like synthetic leather, despite stating genuine leather on the inside of the strap, does not smell like leather. Buckle feels cheap, it stated stainless steel, it looks like chrome plated. Strap is not very long. Quick fix strap pins are very thin, this concerns me as its for an expensive watch. Suspect it will not last very long.
18 de outubro de 2023
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Resposta da Barton Watch Bands
Thank you for your honest review. We are happy to hear your new band arrived in a timely manner. We utilize top grain bovine leathers that are hand selected and aniline dyed. The buckle we use features 316L surgical grade stainless steel. Our standard length strap will fit up to an eight inch wrist. We do offer some of our straps in a longer length that will fit up to a nine inch wrist. We use industry standard, 1.8mm quick release spring bars with all of our straps. Your watch will be secure. That said, we are always happy to help with an exchange or return. Thank you for considering Barton Watch Bands.
Great customer service!
Great customer service! I ordered the wrong clasp by mistake. They sent the correct one IMMEDIATELY, and sending back the old one was very easy. Quality of the watch band is very nice too!
16 de outubro de 2023
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Resposta da Barton Watch Bands
Thank you for your honest review. We truly appreciate your feedback! We know that an incorrect item will be ordered from time to time. We are always happy to get the correct item headed your way. I am happy to hear you found the exchange process very easy. Thank you for supporting Barton Watch Bands. We hope to see you again soon!
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