I ordered a thermostatic mixer tap on next day delivery. The tap didn't arrive - only the shower mixer. I tried to call but couldn't get through so I sent an email - it took them two days to reply o... Ver mais
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Leia as opiniões dos outros
I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Ver mais
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When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Ver mais
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Terrible service. Ordered a tap only for the warm water not to work on it, have to call a plumber out and despite numerous exchanges they still continue to bat back and forth with excuses defending... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Informações de contacto
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Reino Unido
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,5
Aceitável
604 opiniões
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Appalling Service
I ordered a thermostatic mixer tap on next day delivery. The tap didn't arrive - only the shower mixer. I tried to call but couldn't get through so I sent an email - it took them two days to reply only for them to ask me for all the information about the order - information they should have on record. Instead of simply saying sorry and sending me the tap I've paid for they are dragging their heals, wanting me to send them all the information they should already have access to.
23 de outubro de 2026
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We are sorry to hear that your order arrived incomplete and understand how frustrating this must have been, particularly when you had paid for next-day delivery.
Please be assured that we want to resolve this for you as quickly as possible. While we do have access to your order details, we have requested some additional information and photographs to help us investigate the discrepancy and establish exactly what was received. This is a standard procedure when reporting missing items.
These checks are important to ensure we identify the cause of the issue and dispatch the correct item or parts, avoiding any further delays or inconvenience. We appreciate that providing additional information may feel unnecessary, and we apologise for any frustration this has caused. However, it allows us to investigate thoroughly and work towards the right resolution, this also helps prevent this issue from happening in the future.
We value your custom and would welcome the opportunity to put this right as quickly as possible. Once we have received these images we are happy to move the claim forward.
Lovely team
Lovely team, very helpful and friendly! Also great product range!
16 de outubro de 2026
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for your review, we are so happy you have had a great experiencing with Bathroom House and the team! Do not hesitate to get in touch with any further queries :)
Purchase a hot water tank for my hot…
Purchase a hot water tank for my hot tap along with spare filter. Just under 1 year old and started to trip the power out. Contacted bathroom house about this problem and all they have done is fob me off with questions after questions it took 2 weeks to tell me that they are not replacing the product putting the blame on the installer who is a qualified plumber who is not happy. They are pleased to take your money but after that you are on your own please avoid this terrible service and go else where disgusting behaviour not a happy customer as now I have to spend another £150 to replace a faulty product what is not even a year old please avoid.
15 de outubro de 2026
Opinião espontânea
I received the items the very next day…
I received the items the very next day even though it said 3 to 4 days, it was packaged with fragile sticker
25 de setembro de 2026
Resposta da Bathroom-House.co.uk
Thank you for your review! We appreciate your support.
We always aim to get orders dispatched as quickly as possible.
Please do not hesitate to reach out to Bathroom House with any queries. :)
Disappointing quality and poor…
**Disappointing quality and poor resolution of a faulty product**
I am very disappointed with my experience with Bathroom House.
The taps I purchased were found to be faulty at the point of installation, when a leak was identified at a welded joint. This was clearly a product defect and had nothing to do with the fitting process or the plumber carrying out the installation.
Bathroom House has agreed to send a replacement, which I appreciate. However, this leaves me facing an additional **£150 cost to have the replacement taps fitted**. This is an expense I would never have incurred had the original product been supplied in satisfactory condition.
I do not believe it is fair that a customer should have to pay out of pocket because of a manufacturing defect. While Bathroom House's terms and conditions attempt to exclude liability for plumbers' costs, I believe the company should take responsibility for the additional expense caused by supplying a faulty product.
Sending a replacement is one thing, but it does not resolve the financial inconvenience caused by the original defect. I am now having to pursue the matter further to seek reimbursement of the refitting costs.
This experience has been frustrating and disappointing, and I would have expected better product quality and customer service. I hope Bathroom House reconsiders its position and agrees to cover the £150 cost of fitting the replacement.
I will update my review if the matter is resolved satisfactorily.
7 de outubro de 2026
Opinião espontânea
Resposta da Bathroom-House.co.uk
Hi Andy, we are pleased to hear you have had a great experience with Bathroom House. We really appreciate your feedback and hope to welcome you back to Bathroom House in the future! :)
Came straight up on Google search
Came straight up on Google search
Just what I needed, in just 5 min ordered and paid
No hassle no fuss
26 de setembro de 2026
Resposta da Bathroom-House.co.uk
Hi Antony
Thank you for your review, we really appreciate your support. We're delighted you found exactly what you needed and that you found the ordering process quick and hassle-free. We hope to hear from you again! :)
Next day promised and not delivered
26 de setembro de 2026
Resposta da Bathroom-House.co.uk
We're sorry that your order was not delivered as expected. While we always aim to meet our next-day delivery commitments, occasionally unforeseen circumstances can cause delays.
We contacted you as soon as we became aware of the issue to keep you informed. Your order was subsequently cancelled, and we can confirm that your refund has now been processed.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding.
Absolutely shocking service
Absolutely shocking service. The delivery still hasn’t arrived. Who ever you use for delivery should be replaced. First time went to complete wrong address. I then provide a what three words reference. The courier then said they tried again twice but I was in on each occasion and none turned up. Note they are trying to charge me extra for another delivery. Ridiculous. I won’t buy online from these guys if they are still using the same delivery company. As to the quality of the goods, I couldn’t say as I haven’t recited them yet. !!!
24 de setembro de 2026
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We’re sorry that you experienced difficulties with your delivery and understand how disappointing this must have been.
We would like to clarify that your order was dispatched promptly on three separate occasions, at no additional cost to you. Throughout the process, we made every effort to achieve a successful delivery, including providing DPD with your what3words location, adding specific delivery instructions, escalating the failed attempts to their Platinum Customer Service Team and requesting intervention from the local depot manager.
Unfortunately, despite these efforts, DPD was unable to complete the delivery. While the delivery itself is managed by the courier, we recognise how frustrating this experience has been and are disappointed that it fell short of the standard we expect.
We have since issued a full refund, including your original delivery charge, to your original payment method. We hope this demonstrates that we have taken your concerns seriously and have done our best to put matters right.
We sincerely apologise for the inconvenience caused and thank you for your patience throughout this process.
Terrible service and shoddy product
Terrible service. Ordered a tap only for the warm water not to work on it, have to call a plumber out and despite numerous exchanges they still continue to bat back and forth with excuses defending themselves. They’ve sent out wrong parts, take days and weeks to reply to mails, don’t answer the phones. I now have the ops manager looking into my complaint who is on the defensive about it all.
I’ve never known such a poor service and the fact you have to fix your own tap if it’s faulty is beyond me!!
8 de outubro de 2026
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We’re sorry to hear how frustrating this experience has been and understand your disappointment that your tap did not work as expected.
When the issue was reported, we followed the advice of our technical team and offered troubleshooting advice and sent a replacement part to try to resolve the problem. When this did not resolve the issue, we arranged a replacement tap on an exchange basis.
We appreciate that when a product develops a fault, you want it resolved as quickly as possible. However, we do need to follow the necessary troubleshooting steps and technical processes to identify the cause and ensure we are providing the most appropriate solution as efficiently as possible.
The faulty tap also needs to be returned for testing so that the cause of the issue can be investigated and steps taken to help prevent similar problems in the future.
We appreciate that the process has been frustrating, and we’re sorry that your experience has not met your expectations. Our aim throughout has been to resolve the issue, and we hope the replacement tap provides the solution you were looking for.
Had exactly the same bad issue as another reviewer from these Shysters!!!!
Had exactly the same issue as Sarah Duggan (another recent reviewer not known to me)- I ordered a £185 bathroom mixer set and paid extra for a faster deliver which arrived late - the product arrived not in a new condition so contacted their customer service (you can only do this by email) - after much chasing and poor communication they sent a pre paid barcode for £11 to return the goods - they they sent me an inconclusive unpacking video and some unclear photos showing minor scratches resulting in no refund - they then wanted £6.95 to return the goods to me - the product originally arrived in the condition it was returned in and not used by me so the additional minor scratches must have happened their end - the photos and inconclusive video have now expired from their link - Bathroom House are the most unprofessional company I have ever encountered online and seems no return or refund was ever intended as mysterious scratches appear when they receive goods back - they will send you an unpacking video that shows nothing only opening the box and photos afterwards with the product scratched so as to avoid any refund - The photos are taken after the scratches appear - I am not the first to experience this so there is a pattern here - Bathroom House are utter Shysters so avoid them at all costs.
5 de outubro de 2026
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for your review. We are sorry to hear that you are unhappy with the outcome of your return. However, we feel it is important to clarify the circumstances, particularly for other customers reading this review.
We provided you with video evidence showing your parcel arriving at our warehouse sealed with tape. Our team then opened the parcel, revealing that each individual component had been wrapped in additional bubble wrap, packaging that was not originally supplied by Bathroom House.
Upon removing this protective packaging, the item's faceplate was found to be scratched. Given that the parcel arrived sealed and the affected component was individually wrapped, we do not believe the damage occurred during return transit.
We would also like to reassure customers that Bathroom House has absolutely no interest in damaging returned goods or finding reasons to refuse refunds. Dealing with damaged returns creates considerable additional work and expense for our business. We would much rather receive goods in their original, undamaged condition and issue a straightforward refund.
Our returns process is fair and consistent. When customers return unwanted goods in an undamaged, resellable condition, a full refund of the goods is issued in accordance with our returns policy and applicable consumer law.
We would encourage customers returning unwanted items to ask themselves one simple question:
"If I purchased this item as new, would I be happy to receive it in the condition I am returning it?"
If the answer is no, then it is worth considering whether the item meets the conditions for a full refund.
Customers are responsible for taking reasonable care of goods whilst in their possession, including when products are handled by their installers. We cannot reasonably be expected to resell scratched or damaged goods to another customer as brand new.
We also want to make clear that where an item genuinely arrives damaged or faulty, customers have statutory consumer rights, and we will always work to resolve such issues appropriately.
We understand that having a return declined is disappointing, but we strongly refute the suggestion that Bathroom House deliberately damages returned products or operates a practice of avoiding refunds. Such allegations are simply not true and do not reflect how we conduct our business.
We remain committed to treating our customers fairly, being transparent about our decisions and providing evidence wherever a return is disputed.
Bathroom House Customer Service Team
Resposta da Bathroom-House.co.uk
Thank you for your feedback. We're sorry to hear that you were disappointed with the delivery experience.
We would like to explain that orders placed over the weekend are processed on the next working day. As your order was placed on Saturday 26th September, it was processed on Monday 28th September and delivered on Wednesday 30th September. This was within the 3–5 working day delivery timeframe selected at checkout, and we're pleased your order reached you within 3 working days of processing.
We appreciate you choosing Bathroom House and hope you're happy with your item.
Kind regards,
Bathroom House
They sorted out a missed delivery…
They sorted out a missed delivery efficiently and quickly.
25 de setembro de 2026
Resposta da Bathroom-House.co.uk
Thank you for taking the time to leave us a review! We’re really pleased to hear that we were able to resolve the missed delivery quickly and efficiently. Please not not hesitate to contact Bathroom House with any further queries. :)
Resposta da Bathroom-House.co.uk
Hi Ron,
Thank you for your support! We are always happy to help and do not hesitate to get in touch with any queries.
Kind Regards,
the Bathroom House Team :)
Resposta da Bathroom-House.co.uk
Thank you for your review, we appreciate your support and we are glad to hear that you are pleased with our service! :)
Resposta da Bathroom-House.co.uk
Thank you for your review, we are always happy to help! :)
Good price and speedy service
24 de setembro de 2026
Resposta da Bathroom-House.co.uk
Thank you for your review, we appreciate your order! We always aim for an efficient and smooth order process. Please do not hesitate to contact Bathroom House with any enquiries. :)
Overall experience
I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund. They told me what to do in order to return them and once they received the goods, they refunded me the monies, with no issues at all. I found using Bathroom House a very good experience and would highly recommend them.
21 de setembro de 2026
Opinião espontânea
Resposta da Bathroom-House.co.uk
Hi Rob, we are really pleased to hear that you have had a great shopping experience with Bathroom House and our customer service team is always happy to help if you have any further enquiries. Thank you for your support :)
Good company to deal with
Good company to deal with . Thank you!
17 de setembro de 2026
Opinião espontânea
Resposta da Bathroom-House.co.uk
Thank you for your review, we appreciate your support and we are happy to hear you have had a good experience with Bathroom House!
Very poor service would not recommend
Very poor service would not recommend. I ordered a shower support pole and the attachments that came with the pole were a completely different colour. Lydia was helpful and a replacement was sent, however, the same issue occurred, the attachments were a completely different colour of brass. I emailed again asking for a pre-paid returns label and a refund and have been ignored. I have been trying to get a response for 3 weeks. Lydia completely ignored so sent a fresh email and still nothing. I am now out of pocket and will be speaking with the ombudsman. I just want my money back!!!
16 de setembro de 2026
Opinião espontânea
Resposta da Bathroom-House.co.uk
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
We completely understand your disappointment, particularly after receiving replacement attachments that were also not the correct colour.
The product purchased is a branded product manufactured by a third-party brand, rather than by Bathroom House, so unfortunately we do not have direct control over the manufacture, finish or contents of the product itself. However, as the retailer, we will always do our best to resolve any issues that arise with the products we supply.
We’re also sorry that you experienced a delay in receiving a response to your refund request. During particularly busy periods, our response times can occasionally be longer than usual; however, we will always respond to our customers and work to resolve any outstanding issues.
In this instance, we have arranged for you to receive a full refund, and we will not require you to return the product.
We’re sorry that the product did not meet your expectations and for the inconvenience caused while resolving this. Thank you for your feedback, which we have taken on board.
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